Atlas Plumbing & Rooter

Greg T.

Atlas was professional over the phone, and showed up on time for the consultation about installing a tankless water heater.

However, the plumber who came out kept telling me about additional work that was required by ""City code."" I checked with the City Plumbing Inspection Department, and learned that none of the things he said was required by code was actually required by code, and the one shortcut he proposed taking was not allowed by code.

Perhaps Atlas is fine on a typical maintenance kind of job, but their knowledge of City regulations related to tankless water heaters did not inspire confidence, and made me wary about their business practices.

Angelo D.

LIFESAVERS! Thank you, thank you Atlas Plumbing. We had a sewage back-up in our bathroom and my girlfriend was about to lose it (with good reason). They showed up and fixed the back-up, saving the rest of the bedroom carpet from water damage just in the nick of time. Professional, knowledgeable and friendly. They also recommended a good clean-up crew.

Euge L.

when you think you had a shitty day, remember someone always has it worst. on your birthday, dont be sad youre one step closer to death, be happy that you have older friends who are even closer. when you get dumped by your girlfriend, remember, some homies probably getting cheated on by some no good whore with his brother/father/best buddy....

when you think you had a shitty day, think of me.

so another emergency at the parents place. after a normalish work day saturday afternoon, i head over there to check out how things are.

i feel fortunate that i live so close and can drop by every so often.

i hook up my laptop and download some software so my dad can keep an eye out on the warehouse and the employees at home. i tighten that screw, fix that leaky facuet, replace furnace filters.....etc etc. i ask my mother to come downstairs to tell me about some old paintings we have. theres some water damage i want to repair, but i want to get a judge of just how important and valuable they are... they are downstairs....

wait whats this smell!!?!??!!? i track it down the the vents going into the storage below the wine cellar..... wtf?!?! the doors wide open.

OH GOD NO!?!?!?!

so one floor of the house is below grade. needs a pump and septic tank. this is an OLLLLLDDD house. we had the septic tank and pump repleced not so long ago by joel and his crew at atlas. they did their best to work around an ancient home. everything worked fine. was just perfectly fine...

but pumps work.... ONLY IF PLUGGED IN!!!! who the hell unplugged the pump and plugged in a work light here!?!?? wait, theres golf clubs missing. oh wait, yeah, my older sister kept asking me to go golfing with her while she was visiting. she mustve grabbed some extra clubs from down here and unplugged the pump and plugged in that lamp.

shitty day? want to hear about shitty days? think about six inches of waste water flooding a storage area. thank god theres a huge slope and most everything stored there is out of the way. i ended up flooding the place with a garden hose, used gallons of 409 and ammonia to sanitize the place.

i called joel. holy crap. he remembers where i live? good memory. on a saturday, he had a crew out to me in a couple hours. they unbolted the pump, cleaned out some crap in stuck in the tank, reprimed it and set it back up.

timely, professional and cleaned up a shitty situation for me. nice

George M.

Bill Bragg is a really good plumber. Not one of those Nebraska dispatch center plumbers on parole. Bill is the real thing. He knows what he's doing, does it quickly, charges a reasonable price and he's on his way. Nothing fancy, but who needs a fancy plumber? I was very happy.

J M.

These guys have several things going for them:
1) They show up on time (my previous plumbing company struggled with this), even for household-type repairs (as opposed to 'big bucks commercial plumbing repair')
2) They do a quality job

However... 3 stars (instead of 4/5) because they are expensive *and* sometimes the (very) expensive estimate seems totally pulled out of thin air. The first time I didn't mind so much (they were fixing old/crappy plumbing), but the second time they were adding something to their own previous (very high quality) work. They said $675 - and then it took ~1.5hrs (2 guys). Looking at what they did + the time I really felt it should have been a LOT cheaper.

But - it's SF - and they do a good job...so 3 stars

Raj T.

They fixed my running toilet on a Saturday. It works. I suppose I should be happy. It cost me $205. Ouch. Seems a bit much to replace the guts of the toilet.

Val A.

For the past 2 years, my sink wouldn't drain, so we stopped using it. For the past 2 weeks, my shower was spraying water everywhere and it was making a huge mess. And this past weekend, my toilet stopped flushing. Which was the final straw to make me call Atlas.

I called Joely at 8 am today and he was at my house within an hour and had everything repaired by 10am! Great service, great team, and most importantly - a great price! I pretty much feel like I have a brand new master bathroom!

Highly, highly recommended!

J M.

Mark came to my house this morning to fix a leaky toilet. He was very nice, professional and got the job done very quickly BUT I later learned that what he charged was VERY EXPENSIVE.

As a follow up, a few months later I noticed that there was rusty water leaking onto the floor from where he'd fixed the toilet. I thought it would stop but now there are multiple rust stains on my floor. I told Atlas about it and since I was beyond the 1-month repair time they said they wouldn't fix it.

Later I got another plumber to fix it--he said the reason for the rust stained drops was because the plumber used cheap materials that caused the toilet to leak rusty water. So he replaced the hardware with non-rusting materials.

He also charged me MUCH less than what Atlas had charged. AND he fixed my toilet, replaced the kitchen sink AND fixed my showerhead.

Robert D.

These guys are a great example of the type of shady/incompetent service people you should NEVER call.

I had a leak under my sink (disposal) so i called them over. They were very nice and professional and sent someone out the next day, the guy's name was MARK.

He showed up, literally took a 5 second glance under the sink, and told me that the problem was un-fixable and that i needed a new garbage disposal.

I asked him how much this would cost, he said $375. I asked him if he was 100% sure and he said yes. He said my disposal was 6 yrs old and time to be replaced (I have INSINKERATOR, the top disposal brand)... I told him i'd think about it.

I was frankly shocked by how fast he came to this conclusion without any attempt to look around the area with any detail. It seemed to me this guy thought i was a total moron and he just wanted to make more money off the call.

Consequently, I had my friend who's good with home repair come take a glance. We noticed there were three screws that held the disposal to the sink that were loose. He said he'd try tightening them and voila... after about 5 minutes of actually looking at the issue we 100% fixed the problem.

I would have happily paid for this guy Mark's time if he had solved this. These people are either incompetent or dishonestly trying to get more money out of a situation.

Do NOT use them and do NOT let these service people work on your place. Even if they do a good job they're probably doing a job that didn't need to be done.

diana p.

Oh Atlas Plumbing and Rooter, I love you.
Small family resource center here, with a busted toilet.

One plumber told us we'd need a whole new toilet for $850.00. Since I have some experience with maintenance issues and contractors, I called ""b*llsh*t"" and went to Yelp to find us a new plumber.

This is where Atlas comes in. I called yesterday, set up an appointment. She gives me a window between 1 - 2pm.
Faren arrived at 12:55. He went in, assessed the problem, and by 1:20, it was fixed.

Oh, and for the bargain price of $125.00. Believe me, for a non profit agency, saving money without cutting on quality is key.

We now have a new plumber, and I would highly recommend them.

Didn't Atlas hold up the world?