Atlas Foundation Repair

N F.

When I made the appt. for a free estimate, I asked what the procedure was regarding Covid hygiene, as I we were compromised and we had stayed home to prevent and contact of Covid for the past 6 months. They assured me they would come with gloves, mask and booties. When the worker showed up, his mask was hanging below his nose and when I asked him to please put on booties, his attitude came through. Told me he would take his boots off....well who wants his stinky feet floating through their house. My husband then asked him to wear gloves 2ice.....the worker never responded. My husband had to ask him "please" and you could tell the guy was ticked off...he then proceeded to put the gloves on as if he was stuffing his whole body in them. Ripping them to pieces. WHAT AN ATTITUDE!!!!!!!!!!!! I should have kicked him out of my house right then and there. NO ONE comes MY house and tells me what to do! His sale was full of FLUFF. Get to the point...I'm NOT stupid! ATTITUDE ruined the deal, not to mention his lack of respect continually roaming through my house over and over touching knobs/light switches!! He suggested we get a structural Engineer out to verify what needed to be done. I said isn't that what you are supposed to tell me? He responded : "One would think so". DUH! The quote was RIDICULOUS and more than half of another reputable local family owned company we had out. #1 I found out they contract out instead of having their own team do the work....so that jacks the price up. They are also connected with another well-known Repair co. in Houston. Do your homework! Signed - NOT PLEASED!

Rick W.

Ram Jack is BETTER !! Concrete cylinders will NOT hold up, neither will their 'warranty'.

David J.

I don't recommend Atlas. Look elsewhere if you want a company that stands behind their work and not be overcharged. Also, they will not call you back. Their lifetime warranty is a joke. You will always be charged on work that should be covered under warranty.
Update as of Feb 4, 2020: I still have not received a call back from Atlas regarding my foundation problems. I currently have massive gaps under my home because they did not fill in with enough dirt that was removed. I have to get someone else to bring the dirt to correct their poor job. I started calling them in Oct, 2019. I have used them for 20+ years. Avoid them at all costs. They will make your house worse than it was. Horrible company and staff, including management.

Tina D.

Don't allow Atlas any where near your house. They don't stand by their work. They split all the walls in my friends house from the foundation work and won't fix I it... Run fast before you hire them RUN..

Debbie H.

I am writing this review in hopes that no one else has the issues I have been dealing with for over a year by Atlas foundation. After speaking with many foundation contractors to correct my foundation issues,I finally decided on Atlas Foundation - what a mistake!
I hired atlas foundation to fix my foundation and replace the plumbing under the house...what a mistake!after they finished the original job, i had to call them back for warranty work and that is when the over a year long nightmare started..they put poly to supposedly fix the problem and it only caused more problems..it has literally split my one story part of my house from the 2 story part of the house! i paid them over 30,000 plus and additional 26,000 to a contractor to replace walls, carpet, tile etc, and now the house is in worse shape then before they started. i am a widow on a fixed income so coming up with more money to fix this disaster is not to likely...i have now contacted another foundation company, du-west foundation, ( I spoke with Jim Dutton 713-476-7156 )who tells me that the work was not done properly, that the piers are to far apart,that poly never should have been used on a house, and that it would cost me
101,774.00 to completely redo just the foundation work, not to mention all the interior work that now has to be done as the walls are now cracked worse than before, atlas tore up my carpeting recutting new holes in the floors, all my new tile is now broken and will have to be replaced, etc.. he said i would do better tearing down the first story completely and just building a new first floor from the ground up.
i cannot believe that a company can do all this damage to a persons house and just walk away....Atlas also told me that if i wanted them to do anything, i would have to sign my lifetime warranty away before they would do anything...after months of threats from them, i finally signed the release and they paid me a pittance and i believe they knew all along how bad off my house was...i felt that i had to sign or get nothing all....
i have dates of all the times they came back out to work on the foundation under the warranty, lots of photos of everything they did from day one and how it increasingly got worse...for example...you can stand in my kitchen doorway and look thru a separation of over 2 inches into another room in my house...i have had to put foam in the separation on the outside of my house to keep my air conditioning or heating from just flowing outside...when i say it is bad, you have to see it to believe it! the wall in one of the rooms is completely separated at the top and bottom and the wall is literally laying on the second story room!
I am a widow on a fixed income and I feel that they totally took advantage of me. You cannot sue them as per their contract, you have to go to arbitration and I was told by numerous attorneys that it could cost me upward of 35,000 to take them to arbitration...I do not have that type of funding to do that....I would hate for this to happen to anyone else! I do not know how a company can do this much damage to someone's house and not be accountable for it!
Buyer beware!

Ngoc N.

I recently bought a house in missourri and the seller gave us a copy that the house was done by atlas in 2018 with lifetime guarantee and transferable . When we called Atlas they told me the guarantee is void because the transfer should be done within 90 days from the purchase date. This is ridiculous because a house is not going to move Anywhere the guarantee of the work is for the house not the owner . We have a house I. Dickinson and when we bought it the transferred was easy and no fee required. If you need a foundation use Du west don't use Atlas. This company need to be reported to Bb

Amanda C.

We have been dealing with Atlas for about 6 months now, due to the major damage our previous foundation company repair left us in. I won't lie it was a little difficult to get a quote and have someone return our calls once we had a rep come out to look at our home. But once we were able to contact the sales rep, and get the team lined up for our time frame all the of the work started. We had to fix the outside of our home, the middle of our home as well as all of the plumping under our home. It was an absolute nightmare on what we had to deal with our home but atlas was able to fix our home and I was able to use my front door for the first time in 4 years. Their crew they have working for them is great and explained everything. They informed us on what to look for, on what could happen and when to call if something should change. My house is not longer a fish bowl, my doors open and close and the crack in my walls have gone down and we are ready to remodel a little. I would recommend atlas anytime for foundation repair.

Tucan S.

I discovered water leaking up thru my foundation at my kitchen sink drain line, indicating a line break under the foundation. My research concluded that tunneling under the foundation would be a better repair option than busting through our nice wood floors. So I call around for estimates from companies who do "tunneling" jobs like this. Of the 4 I contacted, Atlas was the only biz that didn't demand $200-250 up front for testing/inspection BEFORE they would quote me a price. I eventually begged those companies for a "best guess" estimate, and they were all higher (one nearly 2X) than what Atlas ended up billing me.
Jared and Carlos and another guy arrived on time when they said they would to do my estimate, and did the camera inspection and pressure testing of the line as part of their estimate. I was impressed they didn't demand an advance fee for that as seems to be standard in the industry, but I understand...its a time consuming process using expensive equipment. So I was very happy with their bid to fix the job, they started and finished when they said they would, and I cant imagine a better experience. I was referred to Atlas by my neighbor who had foundation leveling done by them and neighbor was equally impressed by their work.

Katrina W.

Had an appointment scheduled with Atlas for Friday February 16 @ 1pm. Contractor Bill called me That Thursday to let me know he would be at my residence Friday at 1pm. Friday came no call, no show from Bill. How unprofessional. I hate I have to give a star.

David M.

We were dreading finding out how bad our foundation was after some leaking with Hurricane Harvey. Called Atlas Foundation because they are sponsors of the Michael Berry Show and they sent someone out.
Enter Eric Ewing: he called to confirm the appointment, showed up exactly on time, and started work immediately. After thoroughly examining our house and foundation, inside and out, he told us that it wasn't the problem. Then went on to explain the probable cause and how to fix it. What a relief!

Thank you to Eric and the the Atlas company. Honest, free assessment, and true to their word. I will recommend your company to any who need you, and always use you in the future when I do.