Atlas Butler

Jessica R.

This place is a joke! The blower motor went out in our furnace. I called Atlas Butler because I thought they were a popular and respectable company. The tech came out and diagnosed the problem and said that it would cost a little over 1000.00 to repair but that our furnace is so old that we would be better off replacing the whole thing. We planned on doing that so he said that he would call the sales guy to come out and the tech left.
After talking with the sales guy who was kinda rude he insisted that we not only needed a new furnace but we also needed a new a/c unit, all new duct work, and the return air vent needed to be made bigger. The furnace alone was going to cost according to him a little over 4000.00. 4 grand for something that I can get elsewhere for a little over 2 grand! we decided to just replace the blower motor at this time. So the sales guy said that he would call the tech and let him know that he needed to come back and do the repair.
I waited all day in a cold house and the tech never showed up and never called. I ended up having to call the main number to see what the problem was. I spoke to the manager who did nothing but make excuses. Two days later the tech showed back up to make the repair. 1000.00 for a 200.00 part plus 83.00 added on at the last minute because they didn't have the part in stock and had to have it overnighted from their manufacturer in Nebraska!
Here I sit a month later and my furnace has not been right since the repair. It now makes this loud vibrating noise. I had them come back out and the tech said nothing was wrong that it was just from my furnace being dirty and that he could clean it for another 150.00. I find it odd that this vibration and noise didnt start until after they worked on the furnace and all the sudden it is so dirty that its loud and vibrating. I call bull on that one.
This place does nothing but try to get you to spend more money, they way over charge, and honestly I feel that they dont fully fix things so that they can get you to have another service call just to get more out of you. Gotta love the greed.

Laura C.

Lost furnace due to flood in basement from frozen pipe. Was right around the holidays, but they were the only ones who could come out same day to look at it and give us something to show insurance, even though it was past 9pm by the time we got 2ft of water out of the basement. They were easily our choice as they were one of the only ones in town who could get us a new furnace within a few days bc of the holiday. Easy installation and we found prices reasonable compared to other large companies.

John V.

After some phone calls and e-mails I was able to get my concerns addressed and resolved.

Breanna E.

We called Atlas Butler to come do an annual cleaning and maintence check on our furnace last week. Chris G. came out and after some inspection found what he said was a crack in the heat exchanger. He said it was life threatening to keep the furnace on and red tagged it. He said we could replace the heat exchanger for $1800 (the part is under warranty so this is all labor cost) or replace the furnace for $4000-$6000. He was very ""sales-y"" in his approach and I felt that he was using a scare tactic to pressure me. He seemed annoyed that we were asking him questions to gather more information. We ended up getting a second opinion and we are glad we did. After further investigation by this second company, there was no crack and no immediate danger (although the second technician did recommend some work be done). Atlas seems to be 30% higher in cost, and we felt that the technician was trying to take advantage of us by unnessesarily scaring us. By the way, their technicians are paid on commission, not hourly.

Steve S.

con artists. Embarrassed to say they got me again. Techs do not fix they only sell. quote one price, charged another . nothing in writing. Gift certificates not taken and applied. call and no return answer. they are always going to look into it.

Jesse B.

I scheduled an estimate for a new A/C unit, and was home an hour before they were supposed to arrive. 40 minutes after the scheduled time, I hadn't seen or heard from the estimator. When I called, the lady on the phone insisted that the estimator had been there and nobody was home. She was very curt on the phone, and hung up on me after saying that the estimator would call me. A few minutes later, he called, accurately described our home, said that he saw our dog, and claimed that he had ""beaten on the door for a couple minutes,"" and that he had waited for 20 minutes before leaving. I know he was lying because the three dogs in our house were not in the living room, but would have barked their heads off had he even knocked gently. I don't know why he felt the need to lie, but I will never give them my business again.

Alex A.

Way way way overpriced compared to all the other places around town, they were $700 more expensive than all the estimates I got. Atlas butler thank you for the life lesson I will never call you again! Also wanted to add they pray on the elderly for their business

John G.

This is a complaint I sent. No response from Atlas and they continue to charge my credit card....

Thank you for your e-mail response regarding my request to cancel the Club Membership.

In the interest of full disclosure I would like to add some background that supports my decision.

My house has three furnace/ac units some or all were originally installed by Atlas Butler by the previous home owner.

My first contact with your company was a service call for one of the three units not operating in heat mode.
Your tech visited and advised me that I needed a $400.00 part replaced. I realized I had an American Home Shield policy so I declined the repair and figured for that expense I would use the policy. I paid the Atlas Butler service call charge.

The company sent by AHS inspected the unit and found a loose wire. Unit was fixed in about 5 minutes and has worked perfectly since.
I didn't think much about it, mistakes happen, and I signed up for the Club Membership anyway.

Fast forward to last week when my Spring inspection happened.

Your tech approached me with a part removed from one of the three units and advised me that it should be replaced. A dual capacitor. $395.00 plus a free hard start kit. He suggested the same for a second unit.

I asked if the part was bad and he said ""No, but it could break at any time"" I indicated that this unit is rarely used and I will wait for it to break. He re-installed the part. In the meantime I checked to see that a dual capacitor for this unit is available for sale at under $40.

So, had I taken his advice in addition to the $600 a year for club membership I would have replaced a $400 part that only had a loose wire and two dual capacitors for another $800. (That only cost $80 combined)

I am glad you are not servicing my parents' house....they would have easily been taken in by this type of despicable marketing and sales protocol.

Be assured, I will not be paying the additional $300 for the contract. If you find this unacceptable I will be glad to share my concern with the ethical practices of Atlas Butler with as many people as possible.

Elliott T.

Prices are INSANE. Regularly can not get in touch with them, you get their answering service and then a call back hours later (if at all). This company thrives off taking advantage of people.

Julie K.

We purchased our a/c unit from Atlas Butler 15 years ago, so when it stopped working I called for a service call, they were very prompt to come out and ""diagnose"" the unit. They offered to repair it for approx. $1100 but could not guarantee that it would actually fix the problem, The technician strongly suggested that we replace the unit and the cost would be about $4000. We had an Atlas salesperson come out the next day and was quoted $5,665 for a replacement unit. When questioned the price they reduced it by $844 for being a past customer (shouldn't have to ask for that discount). Still the price seemed high so we decided to call a few other places before going with AB. We had another company come out the next morning, the capacitor had exploded (easy to diagnose) he replaced it, total cost (part and labor) $200.00 and unit is working fine. I called AB to let them know of my disappointment as well as request the ""diagnostic charge"" refunded, well three phone calls later and still waiting to hear back from someone. Again very prompt when it comes to selling their product, but not so much with customer service. It is a shame the company that Atlas Butler has become. I would never do business with them again nor would I recommend them to anyone