Atlantic Blue Water Services

Dave J.

The team at Atlantic Blue were great to work with. They're knowledgeable and take the time to answer all your questions. Everyone I dealt with from the initial testing to system design, to final installation were complete pros.

I would use them again and recommend their services to friends and family.

Erin W.

Our kitchen sink was leaking, and we googled local plumbing services. We found Atlantic blue and they had great reviews so we decided to try them out. They were able to come out quickly for a free estimate. They recommended we replace our sink hardware (faucet etc) due to it's age and said that was what the issue was. So we paid $200 for a new set from Home Depot, and they came to install it. Well the estimate was for $350 which I thought would go down since we bought our own hardware. Ok no big deal - my misunderstanding. Well the next day I just decide to make sure everything is ok and check under the sink - to find that the leak is still happening. I immediately called them and they said they'd have the tech come back out the next day. So the tech comes out and tells us it's now a completely different issue from the first ""issue"" that he ""fixed"" and gave us an estimate of $360 to ""fix"" it. I expressed my concern at the time of having the pay more than I paid the first time for an issue that should not have been missed. I also felt it was odd that a basket strainer installation would be so costly so I called the office to express my concerns. I'm told they'd have to reach out to a manager to get an ok on a discount and call me back to say ""we understand your concern with the tech not finding the second issue the first time so we'd like to extend a 10% discount"" to which I laughed. A whopping $36. At this point I knew I would probably go elsewhere but requested an itemized estimate - which they refused. Their estimate just stated what they'd do and the cost of $360. They refused to show me parts vs labor. Shady business. So I ended up reaching out to a different guy who came out and fixed the exact issue the tech from Atlantic said and charged us $140. The itemized receipt showed the parts cost $20. No wonder Atlantic blue didn't wanna show me an utilizes estimate. They wanted $340 for an hour of work to fix a mistake they should have fixed the first time.


To sum up - awful customer service, shady, rip off - DO NOT RECOMMEND

Doris D.

Atlantic Blue likes to pray on their customers that are in difficult situations. They lie to their customers about the time that they will arrive for an appt on a repair that needs to be completed that day then show up super late in the day where the customer feels like they have no choice but to accept their overpriced quote so they can get the job done that day. This has happened twice to me by this company. It will not happen again. I was overcharged by hundreds of dollars for parts and labor on an exact same job that they performed a few years ago, and the parts were covered under warranty. BUYER BE WARNED!

Gerard D.

Had my first encounter with this company today for my thirty-year-old well maintained water treatment system.
Mike was great. Super service and attention to details.
Will absolutely recommend this company.
Mile will be servicing my system for ever!

Bryan F.

STAY AWAY. these guys are scammers. they are always looking to up sell. AB installed the system in my home and I used them for 10 years. Last year one of my filtration tanks went bad. They wanted to charge me for a new one and charge hundreds of dollars stating that it was not covered by warranty. Another company came in, fronted me a new tank bc he was able to replace it and get refunded by the manufacturer bc the tank was indeed under warranty. They also cleaned up and upgraded the filter that AB had installed. If this is how they treat a customer after 10 years, how are they going to treat you ? I also know a plumber who used to work there who advised me that they are taught to upsell when it's not alway necessary.

John L.

We had Atlantic Blue install a chemical injection system and new well water tank with pre-filter at our house. They were extremely knowledgeable, upfront, and easy to deal with. They did excellent work on the system and charged fairly for the work.

It was overall a great experience working with them on our project.

Andy H.

What more could you want? Fast response time, very knowledgeable and patient in explaining water systems, did a number of water tests on site, very competitive quote, and willing to fix things rather than telling us we needed to replace everything. Great company and we will not go elsewhere.

Vanessa B.

I will be a customer for life. Was told by another company we needed a whole new neutralizer system for a lot of money. Atlantic Blue came out for a second opinion and fixed the minor issue! Honest company!

Kitsie M.

He called and let me know he was on his way. Kyle arrived and was professional and super nice. The service was quick and he cleaned up after himself and even turned out the lights behind himself.

Elyse C.

I used Atlantic Blue to replace my water heater. They are easy to work with, having clear communication, prompt service, and a courteous staff! I will continue to call on them for all of my water needs!