Athens Plumbing & Well Service

Larry H.

I was replacing the fixtures in a shower near where this company is located is why I bought from them. I'm not a plumber so I took the worn out parts with me to make sure I purchased the right stuff. When I entered the store a lady, Libby I think was her name , said she could fix me up with what I needed by looking at what I had brought in. She really seemed to know about plumbing fixtures so I felt comfortable buying what she advised me I needed. I went back to the job and proceeded to working on installing the new parts but nothing seemed to line up right. I then took everything back apart and reassembled them a few more times! I was tired by now so I quit for the day. Next morning same thing. I started looking and comparing the new parts to the old and they didn't match up so my wife called the store and Libby answered. She said we might have to mix in some of the old parts to get it to work! She could have told me the day before she didn't carry the one part that was throwing everything out of whack. When I got home I called a couple of plumbing supply places and priced what she had sold me and her prices were more than double what two other stores sells the exact same thing for.

Robe H.

Okay guys I don't EVER give bad reviews BUT dang ! Athens Plumbing & Well Service really did it ! So our well has been messed up and we called them to come out to look at it , they came and charged us $150 just to tell us we gonna have to pay all this money which if it's needed clearly we were gonna do it BUT a week later one of their employees that went to go check our well decides he can come back to our house and steal stuff and it's not about what he stold but this man really came back to our house looking around like if it was his house BUT what if I was there with the girls alone ! He looked all in our window knocking to make sure nobody was home . And walks around our home looking around to see what all he finds . But anyways I call the company after making the police report and tell them what happened all they wanted was the video to fire their employee nothing more told them I needed the exact amount on how much the quote was and he said he would give me a call back and I called him twice and still no answer that was Friday now forward to today I called and they act like oh we will give you a call back and I told them again and she said they would give me a call back I told her that's exactly what they told me Friday and haven't heard from them and after what happened I thought I would be priority especially after they already gave me a bad taste of their company I thought I'm still gonna give them a second chance and well same thing NEVER again giving this company another dime and y'all take y'alls own risk with them but I'm giving y'all a heads up ! Just ridiculous

Kaeti L.

Very disappointed in their level of customer care and fair pricing. After having 2 of their service men come out to look at our issue, we received other estimates on the service coming in at half the price than the service men projected. We since learned that this was a common practice for Athens Plumbing to overcharge and therefore, cancelled our service. We then received a very rude call back from Libby attempting to overcharge us (again) for the 30 minute glance the service men provided us with (charging us for 1.25 hours). We were happy to pay for their time, but were taken back by the disrespect and being taken advantage of. Would not recommend Athens Plumbing.

Susan S.

I give them one star because they were somewhat on time and neat in appearance. I have a lot to say about the service I received but I have waited 1 1/2 weeks to write this so I can calm down a bit , and give them time to fix the issue . I am newish to the area so really did not know who to use so I went online and Athens Plumbing had in their web site that they helped A charity called No Longer Bound ... I will tell you this is not a good reason to pick a Company . When I called and gave them a serial number they pulled up my well tank I needed and told me what the cost would be and I scheduled to have them come out . When they arrive the next day immediately the guy told me that the part they sent was the wrong size well tank and that he would have to go back and get a new well tank when I ask him was I going to have to pay for that because of $125 an hour he said somebody would have to pay for it if I didn't drive for free his exact words he also went on to replace apart without telling me that was needed to be replaced and I had just replaced it 7 months before . When I got the bill it was 895.00 my original price was quoted at 535.00 but I knew it would be more since the tank was the wrong one but didn't know it be that much higher he did not give me an itemized bill and said he decided to charge me differently but it would save me money . Of course I've asked for Nied my spell several times now and been on the phone with them and they just basically said the bill was what the bill is going to be they don't need to itemize it and that they don't have to do that for most customers.?I will agree if I was with the company that I trust and had a relationship was with they wouldn't have to itemize it ..but this is my first time using them and I do not have a relationship and I will not remain recommend him to anyone. Definitely buyer beware !!! And I will also say although I can't say the Tip my technician is degrading to women I can tell you he made me feel like he did not think I had a brain. I can only assume of course it is me assuming that he is like this with all women .

Norm W.

I recently contacted Athens Plumbing & Well Service because the yellow pages online stated they give free estimates. What a joke, they charge an outrageous fee just to come to the house to give an estimate; who knows what they charge to fix a small leak.

William H.

I recently called Athens Plumbing to unclog a pipe which should have cost 165.00 it was not fixed, and they charged me $325.00 which was an over charge of $160.00 and the service was incomplete only to be told they had to bring the big truck out and it cost $195.00 just for the truck. They showed up the next day they uncloged it in 1 hour the labor was $125.00. All was left to complete the job was to replace the seal and put the commode back on. i was charged a total of $649.39 This is the worst Plumbing Company I've ever encountered. On 2/23/15 The first day of service they should known within and hour if they could uncloged it or not that shouid have been a 165.00 job period. On 2/24/15 the second day the truck cost $195.00 the labor on the truck was 125.00. totaling $320.00. To replace the ringer and reset the commode was done within an hour. and it should have cost $125.00 the total cost should have been $445.00 They over charged me $204.39. The total over charge was $364.39 and the Owner (Don) told me that I'm being charged from the time the drive leaves their building until the driver returns back. And they fail to indicate what time the job starts and ends on their receipt so they can charge what ever price they want. Please! Please!, Please DO NOT USE THIS COMPANY. They do not deserve any stars at all.

Dusty R.

Wow, it is true what all these reviews say. I was charged $480 for a simple repair that should have only taken one hour. One of the plumbers sat around. Meanwhile the company began to sell me on a bigger service job. Turns out that while they are working on the quote for the big job (that you didn't initially call them for) they are CHARGING $125 an hour. You learn this only after you get the bill. We've called twice and spoke with Jason. I'll be interested to see if a) we ever get the quote, and b) if they correct the charge. For now, I would have to say AVOID!!

Jeremy J.

I called Athens Plumbing to have them come out to fix a compression fitting on my main line coming into my basement. Their plumber comes out to look at/repair the fitting, only then telling my wife that there is a $125 service charge just for them appearing on our front door step, regardless of them actually doing any work. The day before, I texted a picture of the fitting in question to the lady in the office that I talked to on the phone, hoping this would clear up any questions they may have as to what THE problem is. They arrived at my house at 08:47am, made their repair, and left at 09:20. My wife was told that their hourly rate was either $100/hr or $125/hr. When they left out of here with payment, they somehow received $93/33min of work. This is on top of their $125 """"service charge"""". I might could understand the service charge if this was after hours, but this was their first call of the day. When I called to bring these charges into question, I was met with unnecessary rudeness from LIbby at their office. She tried to explain away their charge of $125 and attributed it to them having to figure out what was needed for the repair. Just 1 day before, I SENT A TEXT PICTURE OF THE FITTING IN QUESTION. I will never use these individuals again, nor could I ever feel comfortable in any way, shape, or form, recommend them for any kind of plumbing service needs.

Lisa N.

The best and fastest plumbers I have ever met! Great service and extremely professional! I recommend highly!

D S.

Mixed review. THE GOOD: The guys were friendly. They isolated and fixed the problem fairly quickly, and cleaned up afterward. Getting the leak fixed is what I hired them for so in that respect they did a good job. THE LUKEWARM: They forgot to turn the light off in my crawl space; luckily I checked on it. Though they charge by the hour, one of them spent over 10 minutes on the phone talking with a previous customer (even while I stood there trying to ask a question). THE BAD: I called a day ahead but the office manager would not take an appointment or put me on the work list for the next day. I needed them to come in the afternoon so she said to call them as soon as I got home from my morning meeting. I did as she requested, thinking that I'd be bumped to the top of the list at that time because of my call the previous day. Instead, since I didn't call until almost noon I received the last appointment of the day and it almost cost me overtime. When I mentioned that to her, she refused to see an alternative, saying her only option was to add me to the list at the time of my call. Eventually she lied and said the first morning service calls had lasted into the afternoon so there was no was they could have gotten to me any earlier, but the guys told me they'd been at many jobs before getting to me. In addition to one guy spending 10 minutes on the phone with another customer, they rounded up the time so their 50 minutes of work (plus time to clean the muck from their shovels and 10 minutes to write up the paperwork) was billed at 90 minutes. They gave me an invoice listing an ending time that was 20 minutes in the future; when I asked about that, they said they include the time it will take to return to the office. BOTTOM LINE: The unwillingness of the office manager to accommodate a service request made a day in advance is bad practice. Her contentiousness and eventually her lie when I tried to talk about it left a bad impression. Regarding their billing strategy, when billing by the hour they need to devote their time to the current customer (not on the phone with previous customer). And they might generate more good will if they raised their rates and then billed only for time on the job because there appeared to be a lot of padding in the bill. The leak is fixed and I choose to believe they did a good job on that, but I might try another company next time. I use plumbers so seldom, it's hard to know how this compares to others.