Atech Plumbing

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Needed plumbing service for a half-bath to full bath conversion and came across Atech (Joe). Service has remained excellent since initial consults and through plan drawing and remodeling.

We hit a bit of a delay with permitting, but I expect that to be resolved in short order.

All in all, Joe, Amanda, Jack and the rest of the team have been great--they offered great service at decent price, and patiently worked with me (the howeowner and "contractor") through the project.

Highly recommended.

Douglas S.

A bit expensive but they responded quickly. Did what they said they would, and the replacement water softener was well installed. I called them at 10 AM about a broken softener; they came with a replacement, and they were done by 2:30 that day.

Karen T.

On the morning of July 2, our bathroom water faucet was running in a steady stream even when the faucet was turned off and the valve under the sink was turned off. There was no way to stop the flow. We needed a plumber as quickly as we could get one. We called numerous companies with no response or we were told it would be after the holiday before anyone could come out. Then we called Altech Plumbing and was greeted by a friendly voice of a real person who told us she would schedule someone to come out the same day. She sent an email and a phone call with the time; between 1 and 5. By 10:30 a technician who was already in the area was knocking on the door to fix our problem. He was pleasant and knowledgeable. A trip to the truck for replacement parts and a turn of the wrench, all turned out well, good as new. We highly recommend this company!!!! Call Altech first, you'll be glad you did.

Scott S.

I was connected to Joe with Atech Plumbing through a mutual friend after the Texas Snowpacalypse in 2021 when my tankless water heater started gushing water any time I turned on the water in my house. My third son was born literally the day before and I was in tears from exhaustion after having no power, no water, a new-born, and then, no hot water. Joe ran a master's class in how to treat a customer who had nothing left to give. He talked me off the ledge and assured me that he would get me a new water heater from his next shipment that he was slated to receive. Joe was extra communicative during this time as we (as a community) dealt with the aftermath of the storm. I was even able to get my neighbor down the street hooked up as they were in a similar situation. Once the technicians arrived, they took care of both of our houses with in an hour or two. The technician even took the time to show me how to prevent ice damage from taking our water heater out in the future. Thank you Joe and your team. That was best hot shower I had in long time.

Steve L.

They are very responsive, caring, thorough and responsible. They have done several jobs for me and I highly recommend them!

Howard T.

When things began to thaw after the winter storm, we found water coming up from the kid's bathroom floor. I immediately shut the water off at the main and got on the phone in search of a plumber. Considering all the plumbing emergencies, finding a plumber proved to be quite difficult. We managed to get on a few waiting lists, but Joe was the first to provide any direct personal attention.

Atech was about the 6th place we called and Joe went over and above the call of duty by walking me through some troubleshooting to get a handle on our situation, which turned out to be a slab leak as well as a leak at the shutoff valve. They got us on their schedule with the understandable disclaimer that our time slot could not be guaranteed due to the extenuating circumstances. As we waited for our turn, we received notice from other plumbers that it would be at least two weeks before they could get to us.

Nick arrived at our house about a week after our initial contact (only one day off schedule), assessed the situation, and got the pipes capped, so we had some water. He gave us a quote for repairs and proceeded with rerouting lines. After turning the water back on for the first time since the thaw, we discovered another leak in the master bath! Nick discussed it with Joe and did extra work to get everything repaired the next day while honoring the original quote. Both bathrooms and the water heater were rerouted with new Pex tubing and no busting up our slab.

I cannot give Atech high enough praise for their handling of this. I will most definitely be using them for all my future plumbing needs.

Jason G.

The winter storm of February 2021 knocked out our tankless hot water heater. We called Joe, who showed up a few hours later and made the replacement, despite being in the midst of a 16-hour day. He and his colleague, Jack, were friendly, communicative, thorough and fair. We will definitely call Atech when problems arise in the future.

Lauren S.

Joe at Atech Plumbing helped my sister and I talk through a fire sprinkler leak at her town home, which busted due to the severe winter weather we had in Austin. My sister and I were very frazzled and nervous and he calmly helped us figure out what to do over the phone. He was professional, empathetic, kind and very knowledgeable. I was so impressed with his customer service, especially during what was/is probably the most hectic, busy time in his company's career right now (plumbing issues on a volume Austin has NEVER seen). I HIGHLY recommend Joe and his company for their A+ service. You will not regret it!

Britt C.

We had a valve break off inside our kitchen due to the freezing temps of snowpocalypse 2021 and not only did the owner of Atech plumbing take our call late in the evening - unlike the 5 plumbers we called before him, he was kind an empathetic despite the absolute chaos.

Our appointment slot was delayed a few days due to the overwhelming number of plumbing nightmares around town but we were kept up to date and informed every single day and never once felt forgotten. The owner even shot me a text when he missed my call one afternoon and then followed up with a call when he was available. We've been renovating for 2 years and I've never received such excellent communication from any other contractor or craftsman working on our house.

Our plumber arrived around 5:45 this evening with his mask on properly and completed our repairs in less than a half hour for an incredibly fair price. He was friendly but efficient, the best combination.

We will use Atech for all our future plumbing needs and recommend them again and again - we truly could not be happier with the whole experience.

Amanda U.

I was a victim of the Texas freeze of 2021 and needed a new tankless gas water heater installed. The quote they provided was 2-3 times every other quote I received, and they were definitely taking advantage of price gouging. I would avoid.