Atchley Air

Pam W.

Atchley used to be a great family owned when I started using them twenty years ago. However, things have gone downhill since they sold. I bought a new HVAC unit from them two years ago. It has been nothing but trouble. It broke down again this morning. I was told I would have to wait two days before they could send someone out. I'm 78 years old and temperatures are freezing. I called Ted's Hearing and Air and they sent someone out immediately. I will use Ted's from now on. Never using Atchley again.

P K.

Just be careful:
I was charged to clean the kitchen drainage for $380, but work only a few days
Then, when asked to come back to clean it as part of their warranty, they asked for another 1,000 to fix the cause of the problem to remove the eggshell.
Their first service expects only to clean soap or water out of the drainage, not the eggshell!.
So just be careful with them if you want to use their services.

Heath R.

Atchley is a pirate who cheated me in a garbage disposal claiming it was top of the line charging 728 dollars total for a 160 dollar machine I asked fir an itemized bill to show cost of parts and labor and was told they can't do that which raised my concern I was being screwed over never ever ever use these cheats and their underhanded dealings when a company cannot produce an itemized bill is telling you they are over charging you

Natascha E.

We are very disappointed with this company. They will definitely rip you off money-wise. We signed up for a yearly maintenance plan ($16.37 automatic draft) to include a cooling and heating tune-up. According to the technician, we were a bit low on refrigerant due to a leak in the indoor evaporator coil. We were charged $250.76 to have up to two lbs. of freon added. With other companies in the past, this was included in the tune-up charge. We also found out that other companies charge considerably less than Atchley & Air. Their technicians are also very pushy on replacing parts or even trying to sell you a new unit. We will not use them again because of their extremely unreasonable high rates (even with their supposedly membership discount).

Patricia E.

A very caring and professional company. They installed a new heat and air system almost 10 years ago. I am a senior on a tight budget but with their service plan, they keep my system running with no surprises. When a part does need to be replaced it is always quoted and explained. The techs are so nice, caring, and friendly. Very happy with the service I receive.

Sam D.

I purchased a house that has a ""lifetime thermostat replacement from Oren atchley co."" Company won't answer any questions about the warranty( transferrable or not) and wants me to pay $80 just for a ""service professional"" can come out and check it....i told them the ac/heat is still running normally i just need the display on thermostat to be replaced..... Customer service doesn't care about customer questions and doesn't any anything and their answering service ""relayed all this information"" Definitely not a customer service oriented company

Michael J.

We have replaced two A/C units and one heating unit in the attic. They up sold us on adding more vents and a bigger return. When they added the first unit with the heating unit they added a air vent in my stair way. I didn't know until August when I got a 640 dollar electric bill that something was up. I called them and I left a voicemail around the same time. My kids were playing hiding seek and discovered a huge hole coming from the attic into his room. When I went to investigate I was like no wonder his room was so hot. When installing the upper unit and the new vent they put holes in the roof between the attic and the room. They never called me back to this day. I had to buy the insulation and fix the holes myself. For what I have spent with them it is horrible costumer service. I would not use these guys!!

Tyler B.

Absolutely terrible! $600 to add some lubricant to the compressor he says, and to put batteries in the thermostat.. that's $600?? Actually, it's not! Confirmed by a friend of mine in Missouri who owns their own hvac company! This was for a elderly relative, so atchley air will rip off the elderly! Be aware and DO NOT USE ATCHLEY AIR!

Travis J.

They sent a guy to look at our AC system when it had stopped cooling. He told us we were on the verge of the whole system failing and needed a major replacement to make sure it stayed running this summer.

2nd opinion told us the unit is fine, should last another 10 years. I wonder how many little old ladies this company has taken advantage of?

Beware, they will try to sell you what you don't need. Very dishonest and will never call them again.

Larry P.

My AC stopped working at 6pm on a Saturday. Called their answering service and they had the on call tech call me back. He asked a bunch of questions and then said ""I would love to be able to tell you I'll be right out, but I can't. It's going to be Monday. I'm sure you need it fixed, so I'll call you Monday to see if you got someone to come out.""
They probably have great service. And this review has nothing to do with theirs hvac experience or abilities. A company that claims to be 24/7 for emergency repairs that can't come out for 48 hrs in the hottest part of the summer when your thermostat hits 90 degrees isn't 24/7. It's not a ""can wait until Monday"" situation. This is my opinion only.