Atchley Air

Patricia E.

A very caring and professional company. They installed a new heat and air system almost 10 years ago. I am a senior on a tight budget but with their service plan, they keep my system running with no surprises. When a part does need to be replaced it is always quoted and explained. The techs are so nice, caring, and friendly. Very happy with the service I receive.

Sam D.

I purchased a house that has a ""lifetime thermostat replacement from Oren atchley co."" Company won't answer any questions about the warranty( transferrable or not) and wants me to pay $80 just for a ""service professional"" can come out and check it....i told them the ac/heat is still running normally i just need the display on thermostat to be replaced..... Customer service doesn't care about customer questions and doesn't any anything and their answering service ""relayed all this information"" Definitely not a customer service oriented company

Michael J.

We have replaced two A/C units and one heating unit in the attic. They up sold us on adding more vents and a bigger return. When they added the first unit with the heating unit they added a air vent in my stair way. I didn't know until August when I got a 640 dollar electric bill that something was up. I called them and I left a voicemail around the same time. My kids were playing hiding seek and discovered a huge hole coming from the attic into his room. When I went to investigate I was like no wonder his room was so hot. When installing the upper unit and the new vent they put holes in the roof between the attic and the room. They never called me back to this day. I had to buy the insulation and fix the holes myself. For what I have spent with them it is horrible costumer service. I would not use these guys!!

Tyler B.

Absolutely terrible! $600 to add some lubricant to the compressor he says, and to put batteries in the thermostat.. that's $600?? Actually, it's not! Confirmed by a friend of mine in Missouri who owns their own hvac company! This was for a elderly relative, so atchley air will rip off the elderly! Be aware and DO NOT USE ATCHLEY AIR!

Travis J.

They sent a guy to look at our AC system when it had stopped cooling. He told us we were on the verge of the whole system failing and needed a major replacement to make sure it stayed running this summer.

2nd opinion told us the unit is fine, should last another 10 years. I wonder how many little old ladies this company has taken advantage of?

Beware, they will try to sell you what you don't need. Very dishonest and will never call them again.

Larry P.

My AC stopped working at 6pm on a Saturday. Called their answering service and they had the on call tech call me back. He asked a bunch of questions and then said ""I would love to be able to tell you I'll be right out, but I can't. It's going to be Monday. I'm sure you need it fixed, so I'll call you Monday to see if you got someone to come out.""
They probably have great service. And this review has nothing to do with theirs hvac experience or abilities. A company that claims to be 24/7 for emergency repairs that can't come out for 48 hrs in the hottest part of the summer when your thermostat hits 90 degrees isn't 24/7. It's not a ""can wait until Monday"" situation. This is my opinion only.

Ruth H.

I needed the summer service on my air conditioner, called Atchley Air because our previous service company retired. We had a Freon leak for several years and the previous company kept filling it and saying they could not find the leak. I called Atchley and told them we needed a service and that it was an emergency due to the leak we have had. They sent this serviceman out right away, he found the leaks and has ordered a new part. He was very knowledgeable, personable and explained everything to us. He answered our questions and we felt very comfortable as he was not trying to rush us. He gave us options for repairing this problem.

We are very happy with the service and the knowledge of the service person. I would recommend Atchley to any of my friends or family.

Aaron R.

Fast, friendly, and great service! My ac unit and furnace were both 27 years old!! and for the last several years Atchley Air kept it alive, running great, and providing my home solid heat and air. When the time came to replace the units, they were prompt, worked around my schedule, and the technicians were incredibly friendly. I highly recommend Atchley Air Conditioning & Heating to anyone in the River Valley!

Vickie H.

Not a chance! This company quoted me a price of over$700 for a$20 fix. I realize there is a markup and service charge but wow!

Dave A.

Great service! I called for a quote on a new unit for my rent house. I like using Atchley Air because they are a large reputable company here in Fort Smith. They also have a quick response for any repair needs. The pricing I received was extremely competitive... And for the service they provide... they are way ahead of the competition. I received great service and a fast install as we were doing our remodel. I will continue to do business with Atchley Air. They're very professional and the owner is hands-on, managing the company himself. If I have a question he answers it any day of the week. Thank you for great service!