At Your Service Plumbing

Jeff A.

Great service and super quick response to my plumbing emergencies. Everyone there is very professional and they've been right on time for every appointment. Highly recommended.

Scooter B.

Andy came out to do our yearly inspection. I told him our issues with 2 bathroom sinks. Andy provided me with his bid to, 1. Fix/Rebuild if possible and 2. Replace. Also, he said we needed 3 carbon monoxide detectors and 5 water shutoff valves and provided me with his bid for that job. I am posting a pic of the bid so others can see a relative pricing for these services. My issue isn't with the pricing, however I was a little shocked, but with what happened next.

Andy went out to his truck, I thought, to get a faucet that he would use to replace the ones in the bathroom. I watched him from my window stand at the back of his truck several minutes without moving. The back truck doors were open so all I could see were his shines and shoes. He finally went into his truck and came out and back up to the house. When I opened the door I noticed that he reeked of smoke! My house is a non smoking house so we are sensitive to smoke. We went into the kitchen to discuss the bid and the smell was so nauseating that I had to leave the room. Andy apologized and said he would make a note not to smoke while on a call for me. Really?

1. I found it disrespectful and unprofessional to assume that is was ok in the first place.

2. When I was given the bid for the replacement of the bathroom faucets he did not provide options. It was either that one he had, which was too expensive for my bathroom, or nothing.

After telling my story to a group of friends one of them with plumbing experience offered to replace my faucets and shutoff valves with whatever I provided him with.

LaKeshia B.

I've used AYS plumbing a couple of times and have gotten great service each time. I give them 4 stars only because I HATE paying the service fee, although it is a small fee in comparison to most plumbing service calls. Maybe it's just a personal issue for me but again their service has always been above board!!!!!

Phil C.

I've used At your Service twice now. Very impressed with the quality of materials, work, and service. I would not hesitate in recommending them for any of your plumbing needs.

jennie s.

Dan was awesome!
Arrived on time, respected our home, and explained all our plumbing issues so we could make an informed decision. He was quick to share his knowledge with my husband and went above and beyond. Would recommend! Thank you.

Leo B.

Mike just left our house after fixing an outside leaking faucet and two running toilets. He explained his findings in detail and gave us a few choices to fix the problems. He was personable and easy to feel comfortable with; conversation during his work was enlightening and delightful!

Would recommend the company to others because of Mike. Our problems seem to be fixed; like anything else, time will tell.

Thanks Mike!

Liz D.

We just had At Your Service Plumbing come out on Wednesday (called them on Monday afternoon and Wednesday morning was their first availability, which was fine with us). They were awesome! I looked them up on BBB and read reviews online and decided on going with them after searching for recommendations in my neighborhood Facebook group. We had water leaking from our second floor down through the ceiling of our first floor. We had opened up an insurance claim (with a $2,500 deductible!) thinking they'd have to put holes in our ceilings/walls/flooring and that it would be a big mess. Mike was the guy who came out and he was awesome. He took his time, was honest, and found the problem within about 30 minutes. Our bill was less than $200. And he fixed my leaky bathroom sink for free. Way better than we had hoped. They were on time and gave a phone call prior to arriving as well as a text which included a photo of the technician so we knew who to expect at our front door. Today we received a handwritten thank you card from Mike and he said he'll also follow up with us later this week. Great customer service. Highly recommended.

Richard T.

Had a power assisted toilet spring a leak Tuesday night wasn't able to be seen until Thursday. Individual who showed up was courteous and professional but didn't seem very knowledgeable in how to replace the part. It was determined that they had the part in Lacy but could not install it until early to mid NEXT week. I have 3 teenagers and only 1 downstairs toilet. I was quoted 284.00 for parts and labor. Seemed very steep for a gasket and bolts. I told him I couldn't wait and would call someone else. I was charged 65$ for the visit. I felt that should of been waived since they couldn't help me till next week! I called Beacon plumbing. They had someone out in 2 hours. The job took 20 minutes. The plumber knew exactly what to do and had the part in his truck! I was charged only $199. Next time Beacon!

Patrick T.

Good experience with Mike. My concern is about the air gap hole in my &4k Quartz counter top, which Mike insisted had to be. There is a &99.00 disposal unit which the air gap plugs into---no holes and about a $120.00 savings for the homeowner. L
Keep up to date!

Britney W.

My wife and I had a great experience with Dan! We just bought a house and needed to get things up to code. He was extremely thorough and explained everything he recommended in detail, he physically showed us the items he recommended, explained the repair and took pictures of the plumbing in the crawl space. Very impressed with his work ethic and overall positive attitude. We ended up purchasing the diamond club to protect our investment. When the repairs were all said and done we felt confident in quality of work and will use this company for our future plumbing needs! We don't mind paying a little more to know the job is done right, and the customer service is exceptional.