A&T Service Plumbing

Jan S.

2-20-15
I had a toilet leaking onto the floor from the tank. The owner himself came out. He tightened 3 bolts (How they got loose is a mystery to me). He would not charge me anything for the call. Three days later the other toilet stopped up. He sent someone out within 2 hours. Everything great now. The owner is very, very nice as is the technician who came today.

Chad H.

Tony was the best for helping with my plumbing issue. I live out of state and had an insurance claim for plumbing. It was a long process due to insurance company making problems. The work was done great and he worked with me over the phone to get everything handled. And the scary part is he did not overcharge me for the repairs. haha... He was totally honest and upfront about everything that needed to be done. He even found plumbing issues the original company the insurance sent had missed. I really appreciate all the hard work from his company.
Thanks,
Chad

Jenifer H.

One of my shower handles would not turn off due to the stem breaking. I called A & T, left a message, they called back right away. Travis came out 20 min later and quickly replaced the stems for a reasonable price. Good service.

Jennifer C.

A & T came out to my house yesterday (the same day that I called them), to diagnose what I thought would be a nightmarishly expensive and time consuming repair. Tony was very thorough and informative in explaining the testing he was doing to determine the cause of the problems I was having. He drew plumbing diagrams, let me watch as he scoped a line, and determined that my problem wasn't as bad as I'd imagined. He and his colleague spent about 3 hours at the house, and charged me an unbelievably fair price for all of the work they did and all of the time they spent. I was really impressed with how knowledgeable and down to earth Tony was, as well as with the affordability and fairness of A & T's prices. I'll definitely recommend these guys to anyone that is looking for a great plumber.

Dave C.

I called A & T on a Sunday afternoon to fix a leaky kitchen sink drain which had failed over the weekend. He came out at 1:00 Monday and fixed the problem. The best thing was the bill...totally reasonable. I'll never call anyone else for plumbing problems.

S C.

My downstairs neighbor has a water spot on their ceiling. I called A&T Plumbing to come out and take a look. Unfortunately my neighbors couldn't be bothered to show up, but A&T was there. They explained what I needed to look for while we waited a half an hour. They didn't even charge me a service fee. I appreciate their patience, and helpfulness.

Phuq T.

This is really not something I wanted to do, but considering the pain and aggravation they caused me - it simply must be on record.

My wife called them for a problem with the ignition module on our hot-water heater, as we have learned to let licensed/bonded/insured professionals service anything plumbing and electrical. We saw the yelp reviews for A& T and decided to give them a shot.

What happened is quite literally unbelievable.

The guy that came out did not know what he was doing and installed the thermal coupler wrong, causing flames to shoot out of it. I was out of town on business, and my wife expressed concern, and he said it was just sediment burning off. She turned it off and called A&T and asked for them to send someone else. They did not want to, and she called me and we decided to leave it turned off.

We called a different plumber who came out and warned of how dangerous the situation was and then called A & T to explain what was wrong - and this is when they wanted to come back out and got a bit pushy with my wife. I called the # and said that I was on my way back into town and that I did not want anyone from A&T on my property and said that I did not think we should have to pay for a service that nearly cost me a home fire.

I got an earful from the owner, who literally assaulted my ears with a high pitched squeal of heavily slurred belligerence which, considering how heavily slurred it was, led me to believe it was best not to continue the conversation with someone in that state of mind.

We emailed them and explained it was best to communicate in writing moving forward and explained several times that they need to stop making threats to file criminal charges and a lien on my house, but calm down and let me explain what happened.

But this conversation went in circles and the emails became more hostile and eventually they; A & T service plumbing, made good on their threat and filed "theft of services" charges against us with the Williamson Co sheriffs office, who by the time I explained over numerous calls and emails to the detective, was as furious with them as I was for wasting his time.

A & T is lucky that we did not file charges against them, or sue them in turn.. but as such I feel this review is duly justified.

Kurt M.

Tony himself came out to emergently replace out hot water heater (tank-less). He was courteous, professional and quick. He offered up a lot of help and advice for maintaining the unit in the future. I am so impressed I wont be calling anybody else.

Joel C.

I own a couple of rental units in Austin and was looking for a good plumber. Tony has gone above and beyond several times and he is now the first person I call. Not only is he able to come out in a reasonable time, on numerous occasions he has told me what I can do to save money. He has even told me how I could solve the problem so he didn't have to come out, many times this would have cost me $100+ with another plumber. Tony is a great guy to work with and I enjoy calling him when I have a problem.

William B.

No one likes a plumbing emergency, especially related to a water heater. So after mine failed and flooded my house, A&T saved my bacon. They were able to come out the day after, and quickly and expertly install my brand new Rheem at a very reasonable price. In addition, they changed the connections so that the lines going in and out of the heater could be disconnected at the house side as well as the heater side. As I was told, "doing it that way will save you $150 if you have a line problem in the future." How many companies try to make things better for the customer while reducing the chance at a later payoff? Not many.

Sometimes, I like to open the closet and just stare at how lovely my new water heater looks in my house. A&T, you did me right.