Astar Heating & Air

Steven D.

Do Not Use This Company...Complete rip off artist. The Tech try to take advantage of my elderly parents and overcharge them! He wanted almost $3000.00 to fix two different shower valves. Thank god I intervened in time and found another plumber who was honest and charged them $150 for one set of valve replacement. If i could give them no STARS I would. Shame on this company.

Carla J.

Terribly expensive
Had them on 3 occasions.
1. Replace AC system. They had to return next day because it wasn't properly installed. Still doesn't work correctly.
2. Replace a sink. Again, most expensive estimate. Person installing threw backsplash away. They are rectifying the mistake however two months have gone by and I'm still waiting for the backsplash to be installed.
3. Replace hot water heater and boiler. Astronomical fee and heat won't shut off. Have to wait u til tomorrow to call to have someone fix while the heat runs all night. Foe the money they charge, quality is terrible. Only giving 1 star solely because the workers were polite. Think twice before you hire. Quality does not match the price

Erica R.

I called a few plumbing companies Astar in Middletown was the first to call me back. They can the next day and looked at the job. I needed a new well tank. After quoting me a price and I had no choice I needed water. I went with it. It took them 4 days to come out with the tank. And once installed water was running. Smaller tank which I was not happy with but installed. Next to the tank was my washer and dryer. They had to move it but I. The process now no longer works. Thanks to Astar. If you have someone that can watch what they do and is knowledgeable of things. Watch them. They will break other things just to come back and charge you more for what was already working. Just a head up stay away from these thieves. No longer want them in my house. If I can give a 0 star I would. Charged me $2150 for a small tank that was installed in less than half hour. I have camera no I know what they did. And please don't go around looking and the rest of the house there are no plumbing in the bedrooms.

Katherine C.

Worst experience with an HVAC company to date. The salesman that took my order in October 2020 (it is now July 2021 and I am still dealing with them) gave false information on my furnace and ac replacement, as well as failed to measure the gas conversion unit for my fireplace. $20k investment and they proved to be extremely incompetent and their work was less than professional. The owner claimed he fired the salesman from so many complaints. I don't think he was the only problem as this company doesn't know how to provide good service, period. They left a huge gaping hole above my fireplace that my two year old can climb into. More than once they promised to re-install the marble surround they removed to install the conversion. They measured the unit wrong then left me with the hole that I now have to pay a carpenter to custom a surround for. The owner said he would come and look at it and then had his secretary call and say he would be here in 2-3 weeks. Save yourself the hassle and use a competent and reliable company.

Paul S.

I went with big conglomerate because I was tired of dealing with scheister owner/operator plumbers that charge premium prices with no overhead similar to buying an upstate cocktail and being 60+ miles from Manhattan. Anyway, I'm not just any Podunk but self educated jack of all trades but I know when it's time to call in professional. I got this shop because they're a big outfit so they care about the little man, right? Wrong? They sent an obvious rookie to clean my hydronic gas heating system and he did an obvious half ads job and my system ain't been right since. Had to call aforementioned scheister plumbers to fix said hydronic system and low and behold, these experienced professionals couldn't figure out issues. I call astar and they have plausible deniability, they say we'll check out problem but $200 just to get them at the door. Highway robbery! I would've answered the door in a towel if I have to pay that kind of money! Long story short, use GOOGLE, find out what the problem is, most likely you may be ab6to troubleshoot yourself or at least know what needs to get fixed before yo get bent over.

Patricia K.

Recently called this plumber for a blocked sewer line for my elderly, widowed mother. While the plumber was very fast in coming out and was upfront that it would cost $310 just for the visit plus a wide range for the service, in the end we paid over $600 for an hour's work. It wasn't the plumber's fault that he could not fix the block, but if we had more time and were not desperate to have someone come out- we would have called for other quotes and would not have. hired this company. They are way too expensive.

Jon H.

Called Astar to fix a faulty switch on our gas fireplace weeks ago. The technician showed up and confirmed what we already told them, that the switch was faulty. This company originally installed the gas fireplace in 2003. They have records of what type of system was installed. The technician said he has to see if he can order a part for this particular fireplace. They charged us almost $300 for that visit; just to tell us what we already knew. Fast forward several weeks later and still didn't get a call regarding whether or not they could locate the part or fix the fireplace switch. When I called to inquire and also complain. The receptionist said very smugly...""well, we let the customer know before we go out for a service that we charge a home visit fee. If you'd like, I can play the message back to you."" POOR customer service and QUESTIONABLE billing practices/SERVICES. I wouldn't trust them to work on my house and will be looking for a new company.

Al R.

I hired aster to replace my central air conditioner. Ever since I hired them I have problems. I have rattling in the air conditioner vents, and every tech that comes to my home doesn't know how to fix it. They come up with all kinds of excuses. They are very disrespectiful. They come into your home and do what ever they want. From the beginning when they first put in the air conditioner the techs thought I was a grocery store and wanted me to keep bottled water here for him. Then he wanted me to move my car out of the garage because he didn't want to work in the sun. I told another tech not to go into a room and he kept on trying to get in. They broke my vent in the bathroom. The first tech that came to fix the rattling kicked a tv, and put grease on my clothes. Jeff showed up after that with his ""best tech Ron"" and told us that the screws were not tight. Jeff got annoyed that he paid for the tv and the clothes. I had two more tech here and the first one did nothing, the second Harry came in with a attitude problem touching things he had no business touching, talking to me like I was stupid. When he left he slammed my front door which is glass. I called Jeff and let him know and he doesn't care. He said so he didn't break the glass, so what. I know why the employees have an attitude problem. They learned from Jeff how to be disrespectiful. I still have the rattling sound. I spent a lot of money and it seems they don't want to fix the problem. Call someone else.

Ron P.

The most professional HVAC company in Orange county. The technicians are friendly, very knowledgeable, and always professional. Always a positive experience.

Connie M.

I wanted my dishwasher installed. Just a dishwasher installed. the woman started trying to sell me an annual contract, gave me this long schpiel about a service contract and was really doing the hard sell. I said I just want my dishwasher installed how much is that? She says it $245 or somewhere around there just to show up and then the install. I said how much is the install. She says ""well we don't know what your house is like, we can't tell you how much it is."" There was a dishwasher there. the dishwasher was removed. The fittings were all there. No plumbing involved at all except hooking up the dishwasher. She said if I get the service contract (still pushing!) it would be $145 to show up and then the additional amount of the install. RIP OFF COMPANY WHO IS JUST TRYING TO SELL SERVICE CONTRACTS. I found a plumber who did it for $200. I can't stand these companies who try to take advantage of people. Will NEVER call them again.