Astar Air Conditioning, Plumbing & Electric
Company Overview
At A Star Air Conditioning and Plumbing, we strive to cultivate long-term clients. We focus on delivering exceptional quality in HVAC, Heating, and Plumbing. We won’t recommend HVAC repairs that are excess. Switch to a new A/C system that fits your needs. Got a troublesome plumbing issue? We can support with that too!
A-Star is dedicated to ensuring transparency in every solution, while offering the highest level in installations.
We know how difficult it can be to find a trustworthy plumber or AC technician. This is why we work to create an experience that allows you to feel comfortable in your own space. We accomplish this by making sure the following:
All technician is screened and tested for drugs.
We will treat your home like it’s our own.
Done properly or the repair is free.
We utilize top-notch parts and materials.
Timely and smooth project completion.
It’s not just a catchphrase. We genuinely believe in providing the kind of service that fosters long-term relationships. We have been providing that for over years! Plumbing, Heating, and Air. We manage it all with a full Satisfaction Guarantee.
Alex started his career as an installer and quickly moved up to sales tech. He realized there was a need in the industry for a company that was always Honest and provided quality in every aspect. The vision was to provide a product that was unmatched at a competitive price. This is why A Star opened its doors and has been operating for more than years.
Business Services
- Drain installation
- Drain repair
- Faucet repair
- Garbage disposal installation
- Garbage disposal repair
- Gas line installation
- Gas line repair
- Hot water recirculation pump installation
- Hot water recirculation pump repair
- HVAC installation or replacement
- HVAC system repair
- HVAC system maintenance
- Plumbing inspection
- Plumbing installation or replacement
- Plumbing repair
- Sewer installation
- Sewer repair
- Toilet installation
- Toilet repair
- Water heater installation
- Water heater repair
- Water pipe installation
- Water pipe repair
Business Location & Hours
Mon: | Open 24 hours |
Tue: | Open 24 hours |
Wed: | Open 24 hours |
Thu: | Open 24 hours |
Fri: | Open 24 hours |
Sat: | Open 24 hours |
Sun: | Open 24 hours |
Recommended Customer Reviews

I have used Astar a few times before with an electrician named Scotty. He was excellent. I called Saturday to reserve Scotty for this week but was told Hyde's not work there anymore. I should have hung up but I went ahead and booked with an unknown. She asked my preference for time and I said morning. She replied 8-12. I admit in our four years in Texas, we are still getting use to the business schedule here. In a lot of states, the business has to give you a three or four hour window. No negotiating. So Monday rolls around and 12 comes and no electrician. What is more disappointing is no phone call. If you are going to be late or can't make it, call or text. Do I call and am told that an emergency happened and I was pushed back. An hour later, a man identified as a manager called me and sat he listened to my phone call Saturday. All that was agreed upon was a preference, not a promise to arrive by 12. That was all I needed to know about this business and their customer service. Time to find a new electrician

Sean was amazing! Very knowledgeable and so patient! Funny too! Would definitely recommend!

Review for Astar Air Conditioning, Plumbing, and Electrical - Forest Ln, Dallas, TX 75243
HORRIBLE EXPERIENCE - SCAMMERS WHO DON'T FIX ANYTHING!
I had the absolute worst experience with Astar Air Conditioning, Plumbing, and Electrical. They came out to "fix" my air conditioning unit, but instead of doing an actual repair, they rigged up the system just enough to get it to cool down overnight. By late the next morning, the temperature in my house started rising again, clearly indicating that they did NOT fix the issue at all.
When the technician, Carlos R., arrived, I could tell he was inexperienced, despite his claims of "30 years" in the business. He spent more time talking about how long he had been doing this job and badmouthing his co-workers, saying they didn't know what they were doing. At that moment, I knew he was a liar and a fraud. And sure enough, the so-called "fix" didn't even last a day.
When I reported this problem to them within 24 hours, they had the audacity to demand a $200 after-hours fee to come out and look at the SAME ISSUE THEY SUPPOSEDLY FIXED YESTERDAY! This is beyond unacceptable. It's clear to me that they scammed us out of our money with a temporary fix that didn't address the root of the problem.
This situation is especially alarming because I have small children and family members with health problems who cannot tolerate high temperatures. Despite being fully aware of this, Astar showed no respect or consideration for our situation. They advertise a "100% guaranteed service" on their website, but this is nothing more than a lie. Their actions are inconsiderate, evil, and clearly those of scammers.
I am furious at the blatant disregard for customer service and basic decency. Astar's business practices are nothing short of predatory, taking advantage of customers in need. They are quick to take your money but fail to provide the service they promise. I strongly advise anyone considering their services to STAY AWAY! You're better off finding a reputable company that cares about doing the job right the first time.
This experience has left me feeling cheated and incredibly frustrated. This no-good company is not one I would ever recommend. I regret ever calling Astar, and I want to warn others not to fall into the same trap. This company is a total scam, and I wouldn't trust them to fix a leaky faucet, let alone an air conditioning unit.

I work in Sales, so I deeply value excellent customer service. Justin was incredibly professional and made me feel like more than just a dollar sign. I understood there were things that needed to be addressed, but instead of using scare tactics, Justin took a consultative approach that made the entire experience great. Justin is truly an asset to the company. I've already told my neighbor about my experience, and he said he would be reaching out to them as well. Thank you!

Was supposed to get a Trane system but back during Covid 2020, AStar put in a mismatched Goodman unit unbeknownst to me. Started having problems & just realized system wasn't all Trane. Did not want AStar doing any more work for me so they only gave me their cost for the outside unit. Bad business from a company that professes 100% customer satisfaction. Greedy shady business! Do better Edgar!!

I would like to thank Cooper & Luis, of Astar Air Conditioning, Plumbing, Electrical, for the fantastic job they did on the water leak repairs from the toilet. They were both very professional and courteous and got the job done. I would also like to thank the ladies who answered the phones and scheduled the appointments, they were more than courteous, they were also very helpful and concerned regarding my problem. They took my issue seriously and scheduled repair service as soon as possible.
THANK YOU ASTAR, I'm so glad I picked you!!
********** 10 stars

After the first repair on the new AC unit they installed one year back, it breaks down several times in June and September. In the recent month, the Unit completely stopped working. It costs me over $800 as a labor cost to replace the "zone" board. It is totally a rip-off!

Use another company! We bought a new home in March of 2019, brand new build. A-star installed the AC units. We signed up for the yearly maintenance, after we had our downstairs unit (the larger one) stop working the first month we were in the house. We religiously continued our maintenance 2 times a year. Throughout the past 4 1/2 years we had to replace a coil, had 2 different leaks, were told to buy a dehumidifier, as our humidity was staying around 75%. We have had very high electric bills, much higher than our neighbors with bigger homes and more people in their homes. Turns out, when they installed our units they hooked up the small one to the largest area ( the downstairs), and the larger one to the smallest area ( the upstairs). After discovering this in April of this year, A star came out and, we were told it was repaired. In July our unit stopped working again! The unit was unable to keep up with cooling our downstairs. They never repaired it in April, they simply changed the plate covers to make it appear as they were re-wired correctly. After having a $700 electric bill, we called another company, whom said it was in fact still backwards. Yes, as of today Astar has corrected the issue. I have been trying to get a hold of their new build manager, their installation manager, their operations manager- someone to find out what they plan to do about the 4 1/2 years of wear and tear on our units, due to them being installed incorrectly. When they continue to have leaks, are we responsible? They should be making this right, they should be reimbursing us for the dehumidifier they claimed we needed, when in fact we didn't! They should be reimbursing us for the high electric bills, or part of them, as having a unit too small for an area, will cause it to run non-stop and cause drastic wear and tear. Having a unit too big for an area will cause it to short cycle, and not be able to dehumidify correctly, and will also cause unnecessary wear and tear.
Where is someone to talk to us about this? They are hiding behind assistants and avoiding us. They clearly want a lawsuit. Take my experience, run! Do not use this company! Whatever you do! Remember, we went 4 months with an issue they claimed to have resolved. We have spent countless hours out of work for them to come "repair" our units over the years. We have been lied to and taken advantage of. We have 4 1/2 years of double the electricity bills. I am the first person to say, we are all human and humans make mistakes, we all do, myself included. It's how you fix your mistake and make things right that matters and A-star avoids you.

I never write reviews, but feel compelled to warn others. I called A Star to fix two bathroom sinks that were stopping up in our Uptown Condo. When the tech arrived to quote the work, I asked him to also look at my water heater. He did, and mentioned that it was way beyond it's serviceable life (at 20 years old), and soon I would simply wake up to a cold shower. We were heading out to vacation the next day, so I asked the tech to replace the unit when they come back to fix the sinks. He quoted $5K for everything...which I thought was very expensive...but we were hurrying and packing up for vacation, so "fine"...get it done.
We came back a week later (late at night) to fixed sinks, a brand new 80 gallon water heater...and cold showers! I called A Star the next day (a Saturday). The dispatcher said she could have a tech out today for $100..."fine" just come. The tech showed up at 6pm, stayed until 9pm...and told me on his way out "give it 45 mins, to heat up, it will be fine." I gave it an hour or so, and took a cold shower.
I again called A Star the next day...they can't get anyone out...called again "I need to speak to a manager"...the manager called me and said he would come out as soon as he can...the next day (when he did arrive) he told me that they had installed the "wrong water heater" (they had installed a commercial water heater that was not compliant to the voltage in our condo, we needed a residential water heater instead). Okay "fine" please fix. Several cold shower days later, A Star arrived. They removed the 80 gallon commercial water heater (which retails for $2,800), and replaced it with a 50 gallon residential heater (which retails for $800). The good news is, we now have hot water...the bad news is...even after calling to ask for a $2,000 credit (in which I was told they would get back to me)...they have just went uncaringly silent.
Conclusion...if you use A Star...beware of what they are selling you. Feels scammish.

2 stars, not do to the technician but my interaction with Marissa and whoever else is in scheduling. I contacted A star on Saturday afternoon due to my air conditioning going out and was advised someone would be in contact with me. I got a text from Marissa at 11:35pm regarding my request for service. Unprofessional to text that late but I did request emergency service so probably not unusual to text late but it was over 8 hours after I initially contacted them.
I texted back the next morning (Sunday) and was advised it would be a service fee of $200 for after hours. I texted back at 9am and texted back and forth with Marissa regarding the issue and never received any confirmation I was on schedule or if a tech was coming that day. I texted her again at 11:30 am (an hour after my previous text I sent) to see if she was sending anyone out that day. I was informed I was on the schedule and she will call 30-45 minutes before the tech's arrival.
I asked for a time frame as I had appointments and errands to run. My minor child would be at home with her friend (15 and 16) so I didn't want someone showing up without an adult home. She advised there was no way to give me a time frame. I asked her to just put me on the schedule for Monday due to having no idea when they would be coming.
She informed me the next available appoint would me 8/22. At this point I had heard back from my landlord who was out of the country and he advised me to make sure I had canceled everything and he would handle it.
Right after I get off the phone with my landlord, my minor daughter calls me and tells me the technician is at the house. I talked to the tech and he advised he was never informed of my cancelation.
I had a call and text from Marissa advising a tech was on the way...AFTER I got off the phone with him and he had already left my home.
So You can understand my frustration with her customer service as I had informed her a time frame was important, she denied one, maybe that is company policy. I let her know I have minor kids and he can't just come so I do need to know, she had confirmed she would call 30-45 minutes BEFORE his arrival, she didn't alert until AFTER he left and was in the home with my minor child.
I advised her of the situation and that was NOT ok, and also advised her my landlord would be handling the scheduling.
My landlord is still out of the country and he has been attempting to contact and communicate with the scheduling all day today and barely getting any response and getting the run around.
Take it, it is 91 degrees in my house currently and at night it is 89. I understand if their techs are busy but not to get responses for HOURS, getting the run mourned, still scheduling a tech AFTER I cancelled and then not giving me the notice he was on the way until AFTER he left is horrible service.