Astar Air Conditioning, Plumbing & Electric

Lan N.

Bad business! They installed the A/C system in our newly built Grand Home but could never balance the air right. One is too hot and one is too cold. I called them out several times but could never fix the problem. I wanted to report them to Bad business bureau.

Tara K.

A-Star is the absolute worst. They installed an HVAC system that's too small for my home and then ghosted me when I inquired about it. My home's still within warranty (under 1 year old) and yet, they refuse to address this service request. For over 6 months, I've been trying to get a hold of Tim O'Keefe, Andy Crawford, and Chris (warranty manager) to ask a simple question: can you provide the Manual J and R-Value for my home so I can determine if the HVAC is the proper size?

No one will return my calls. No one will respond to my emails. No one will patch me through to management when I call. All I'm trying to figure out is why my home doesn't meet my heating and cooling demands. My neighbors, with similar layouts, have units nearly twice the size of mine. Meanwhile, my single story, 2810sqft home has a 3 ton inadequate setup.

In the winter, our home is chilly and in some rooms, it doesn't feel like the heater makes it there at all. My home office has it the worst and it's to the point where I'm wearing 3 pairs a socks, a scarf, and a big winter coat indoors while sitting in front of a space heater. During the spring and summer, we had so many issues that we had 3 service calls in under 2 months. First, we learned that whoever installed the unit never activated the second stage so our HVAC was working overtime for no reason. Then, we noticed the secondary drain line in our home's eaves was dripping constantly and our AC ran all day. We had problem after problem and each time an A Star tech came out, he said nothing's wrong with our AC and they can't explain why the unit in the attic is dripping with condensation, why the AC doesn't cool our home, why the outdoor condenser runs incredibly loudly, and why the secondary drain is dripping water. I'm not an HVAC guru, but if everything's set up as it should be and I'm experiencing issues, then there's obviously a problem and maybe it's the size of the unit.

I don't know if it's incompetence or simply not wanting to invest time and energy into solving problems, but the people at A Star don't seem to know what they're doing.

Whatever the case, it's unfortunate that they treat their customers this way and it's even more unfortunate that they won't do right by their customers. Being ignored and pushed to the side is no way to earn someone's business.

Beverly S.

I called A-Star because we were in need of a new HVAC system. The old system had been in the house since 2002 and needed to be replaced. Last winter the the old furnace started sounding like it was trying to escape the attic, and the AC unit was too small to cool the whole house. So after talking to my neighbors next door who had their whole system installed during the summer by A-Star and recommended them. I called them and Salazar came over the next day, he looked at what we had and quoted us a price that we couldn't refuse. He told me nobody was going to beat their quote and he was right! The crew was at our house the next day - on time and ready to start working! They installed a new Trane furnace and AC unit, a new thermostat (the old one was from 1982, so yes, it's so nice to have that), and replaced the ducts also from 1982. Shout out to Victor and Miquel!! After working with this company I can truthfully say they did an excellent job at a great price and I'm very HAPPY with the results. Highly recommended!!!

Karen K.

I had a leak under my home. It took a while to get someone out to find it because of all the winter storm damage, so that was to be expected. The guys who came out found the leak, explained things well, were friendly and professional, so I went ahead and scheduled the recommended repair, scheduled to begin on a Monday.
On Monday, the excavators did not show up, because Thomas, the person who I scheduled the service with, failed to schedule them. The plumber showed up, painted an X on the ground, and left. The excavators came on Tuesday and dug and left. No one updated me on anything, so I called mid-afternoon and was told they needed to schedule the plumbers to do the actual repair, and that my water would need to remain off until then. They got them scheduled for next morning. AT NO POINT was I told this work might involve my water being turned off for over 24 hours.
On Wednesday, after they finished the actual repair, I asked when the excavators would come out to backfill and was told probably the next day. Late in the day, I called the office again and was told they needed to schedule the City Inspector first ... which of course they hadn't done. They called back late Wednesday and said the inspector would be out sometime between 8:30 and 4:30 on Thursday.
On Thursday morning, I was told the inspector just needed pictures of the work, so someone would be coming by to take pictures. When he came by, I expressed by disappointment in how long this process was taking and my frustration with the lack of communication.
It is now Friday morning. I just called the office again, because no one has reached out to me. The backfill is scheduled for Monday morning.
1. The work should have started on Monday.
2. I should have been informed I might be without water for 24+ hours.
3. They should know what the process is in advance, and schedule the next steps WITHOUT ME HAVING TO CALL AND ASK each step of the way.
4. They should have spoken with the City Inspector's office in advance of the work, and taken the pictures the day of the repairs, so we could have been green lighted to schedule the backfill.
5. By the time I have called this many times and expressed my frustration with how this job is being handled, they should have expedited the backfill, or at least called me to update, instead of me having to continue to call them.
It's a real shame, because the plumbers themselves seem knowledgeable, friendly and professional. But I will never use this company again.

Brent L.

We used Nations Home Warranty and they dispatched A-Star twice.

The first occasion was for commode issues. They replaced one commode, fixed the flange on the other, and cleaned out the tree roots from the outside sewer pipe that were causing backups.

On the second occasion, they repaired two sinks/faucets that were leaking, and did a quick fix on the pressure relief valve on the water heater.

Very prompt and courteous service and they got each job done quick.

Can't comment on their pricing since we only had to pay the warranty deductible, but we were VERY pleased with their service, timeliness and professionalism.

Debbie T.

Needed emergency services on the weekend. Great response time and really appreciated that we were sent a photo of the professional who arrived on time AND adhered to COVID precautions. Tyrone was excellent! This is our second time using A-Star and will use them again.

Lake C.

The company appears to be nice and staff is friendly however the low stars is due to the sales team. We purchased an a/c unit and they did a good job. However the sales staff attemps to intimidate customers to "upsell" by claiming to void the warranty if you don't sign up for their maintenance or their duct cleaning services. Speaking as a HR professional; I hope ownership doesn't promote this behavior from staff.

Madalyn B.

We had a leak at our faucet outside that was coming into the house. AStar got us on the books right away, and showed up exactly when they said they would. The plumber was wearing a mask, which I liked, and explained everything to me, as well as the cost. He was professional and very quick. I highly recommend them!!! They have excellent customer service and I couldn't be happier with the work that they do.

Jon J.

Went through our home warranty (Nations) and they called quickly and serviced us within 2 hours regarding our disposal.

The plumber Luis was polite, dressed in a nice company logo embroidered polo, a professionally wrapped newish/clean van and wore new disposable gloves and a mask during this COVID 19 pandemic.

He spent 30-45 minutes and cleaned up behind himself. Highly professional and they seem to be an outstanding company. I'm glad we have Nations Home Warranty and that they work with A-Star...

Gayle P.

Jose Vasquez just visited our home. He was neat in appearance, professional & very knowledgable in all areas. He is truly an asset to this company. I will recommend him to all our family & friends.