Assured Comfort Heating, Air, Plumbing

Martin S.

My review for Assured Comfort H&A is less than stellar for several reasons. I had been using a small company for 18 years and always felt they were giving me a legitimate and honest deal. This company was bought out by Assured last year so I gave them a call for issues going on at one of my rentals. The tech (Kenneth) came out on time I might add and gave me a list of items that should be replaced. He also stated that I needed a new unit that would be approx. $4500. I was out of town so I told him to just replace what was needed to repair the unit. He said it would be approx. $1100. When I received the invoice I did research online and realized I was charged $554 to replace a condenser fan motor (not the blades). The most expensive motor I could find online was $200. Dual Capacitor was $221 and online they cost in the $50 range. These prices may be the new norm I'm not sure. The tech was there two hours so the price discrepancy could be in the per part pricing list the company may go by. I called Assured to get an explanation of the charges and offer them an opportunity to explain the cost differences. It has been four business days and I haven't heard back from anyone. If I had had the time then I would have gotten a few quotes as I will next time. Bottom line I am sure this is my fault. I just wish large companies had the same business integrity as small businesses did in the past.

Tyson ..

This company keeps calling to reschedule 3 times even though my partner is very sick (coughing alot) because we are now having mold in the house and this is VERY important to have the pipe checked out before the blockage and the leak started to get worse! We paid for the insurance with their company and still have not been done! We would not recommend this company to anyone!

Deb K.

You can't go wrong with Assured Comfort Heating, Air and Plumbing. Ok, haven't tried plumbing yet, but will not hesitate when we need it. Why I am a thoroughly satisfied client: Professional, know their business Efficient, no dilly dallying On time Treat me and my home with respect No mess left behind US citizens American made products Respond quickly to calls Do not waste time or money Company thoroughly backs its products Company sends email about repairmen: name, brief bio, expertise, picture Repairman phones eta I'm sure there's more, but you get the idea.

Elizabeth K.

We tried to call this service because they claim to be open 24/7. While they might be """"open,"""" they certainly don't want to make any repairs, which is a little annoying when you have a broken heater in February. The technician we spoke to was very rude, and refused to come out even though he didn't have any calls and had gotten permission from the owner of the house. While I was very unhappy that he was unwilling to come out, it's probably a good thing because I wouldn't want someone so dismissive and thoughtless in my house at night. I called their """"answering service"""" to explain my issues and hoped that they would send a different technician. They expressed surprise that I had called five times and still hadn't had a visit, and then said they would """"connect me to a technician"""" and hung up. I still haven't heard back from them.

Ana C.

Assured Comfort Heating/Air have been excellent to work with. The heat went out in our new house and Mike came that same day to provide an evaluation of the situation. He let me know that the unit needed to be replaced and showed me where there had been previous water damage. He provided me with a quote. I was really impressed by how Mike handled a phone call from another client and how thoroughly he responded to his questions. His customer service skills are excellent. He was very professional and just a nice guy. I was able to get the new Lennox unit installed in record time by Hector Ruiz who did an excellent job. Hector really went the extra mile to make sure everything was working well and that I was happy. I needed to have the insulation replaced for the HVAC system and Hector and Damey came out and did an excellent and very professional installation job. I have been very impressed with Assured Comfort and would highly recommend them for your Heating, Air and Plumbing needs.

Key C.

Recently had my air ducts cleaned and overall the service went well. I deducted stars because the technicians didn't feel the need to protect the areas around which they were working, specifically my clothing from dust as they cleaned the duct in my closet. Said """"oh you can just dust them off"""".

U M.

I can't say enough about this company. Our A/C went out in 90+ degree heat and we ended up calling another company on a Sunday. They took our money and gave us a temporary fix. We were back to square one within a week. After doing our research, we went with Assured, and the name totally fits. They assured us that they would be able to resolve the issue. From the first phone call, to the friendly sales person, to the knowledgeable technicians...everyone was top notch. The work was quality work at a fair price and they didn't attempt to upsell us. They only recommended what we needed because they knew we had just wasted money with another company. I wrote everyone's name down and will update this review as soon as I find my notes - I would really like to give them all credit! We now have a maintenance contract with them so we will never be put in that predicament again. Do yourself a favor and go with professionals who know what they're doing!

Devin H.

29 July 2017. Smyrna / Mableton GA. The fans on both upstairs & downstairs condenser units stopped working. Dan Pelletier ran the diagnostics and new capacitors were installed replacing the burned out ones. Two new start up kits were also installed to assist the condenser fans during start up. Everything else was checked out, filters for the blowers in the attic and basement. Every one was happy, cool air was blowing. Dan was professional, knowledgeable and friendly. He also gave me 'the' heads up that refrigerant R22 was being phased out by 2020.

Ashley W.

I've used Assured Comfort for HVAC unit repair. They are courteous, professional, fast, and fair. I appreciate the fact that I do not feel like I am being taken advantage of. I appreciate the time they take to explain how things work and what is needed to fix the problem. Thank you Michael A. and Scott T. I highly recommend this company.

Jim B.

We are totally ECSTATIC! Our previous system was 20 years old, plagued with problems, and not very energy efficient. We obtained 3 estimates and Assured Comfort was the Big Winner! Bobby Rodriquez showed us how paying a little more for top quality energy efficient units would save us $$$ in the long haul. Additionally, he showed us how the previous HVAC company that we had been using for years had taken shortcuts, improperly pieced together ducting and jury-rigged the entire system to make the old units work ... totally wasting energy dollars! He also priced top quality Lennox units at a lower cost than other companies were pricing their middle tier units. He was $5000 lower than other bids with higher seer-rated equipment. We purchased 1 AC, two furnaces, 2 tankless water heaters, 3 thermostats, and 3 top quality ozone air purifiers. Additionally we had the ductwork professionally cleaned. The installation/cleaning crews were fantastic. It was essentially a 3 day installation (big house) and all Assured Comfort employees were on-time, polite, courteous, efficient, and respectful of our property! Bobby supervised every aspect of the installation, and explained how to get the most energy efficiency out of our new system. He spent over 2 hours AFTER the job was completed, showing us how to program the thermostats, link them to the Wi-Fi and control them from our smart phones ... Superior Customer Care! OMG what a difference! The entire house is incredibly comfortable and the basement doesn't smell like a basement any more. Utility bills are at an all time low. We are saving over $200 a month! Thank You Assured Comfort! You Guys Do Things Right! Highest Recommendations!