Assurance Plumbing

Holly O.

HEATED/ WORST REVIEW IM SURE. I had to write such an ugly review, but we were done SO wrong. We have a home warranty and since our plumbing upstairs went out COMPLETELY meaning toliets were about to overflow and wouldnt flush and tubs werent draining, and that same week our water heater wasnt producing hot water Really big issues that need immediate attention. Our home warranty company connected us with Assurance Plumbing. I couldnt take their initial call because I was on a work meeting, So i called back and i had to make sure i was even talking to a company, cuz i just got a curt ""hello"" I explained who i was and that i was returning a call and explained my plumbing issue. The lady was so weird, wouldnt respond to anything I said, just give like a minute long pause and ask a different question. I thought it was breaking up and she wasnt there several times, but no she was..it was a twilight zone sort of call, i didnt understand what kind of company would have someone like that taking calls and why i wasnt being responded to and why such long weird pauses, but that could have been whatever..She finally tells me sounds like we need a snake and they dont have any working so id have to figure something else out! What? really. and basically just hangs up. I am frustrated so hand over the situation to my bf, the other owner of house and he calls hsa who wont give us a new plumbing company because they have a contract with them and he calls Assurance back, and lady is rude and weird again, he had to be assertive to get her to treat him right and she basically said if we wanted immediate attention that itd be almost 300 more dollars, didnt mention not having a snake to him at all, we just paid our own plumber, because we had no more faith in this company. I called our home warranty company to ask for a new company for our water heater, they refused to give us a new company but they tried to set the appointment up for us, Assurance said that she couldnt set it up with them and we would have to call. MY home warranty lady i was speaking to ADMITTED and
AGREED the lady was rude to her as well, and said if we still had to try to use them) My bf calls, and she is a little curt but its on speaker and I hear her actually try to be professional and she sets us up for more than 48 hours away..after we have already been a while without hot water, maybe thats the soonest they had, so whatever. The day comes and its half an hour before the 9 to 4 window they gave us has past and he calls to make sure someone is still coming, she says they are, we wait, its now 5pm and hour after no one has come, he calls and asks, she says
""no one has came"" ""let me call and see where hes at and ill call you right back""

not only does SHE NEVER CALL BACK THEY DONT ANSWER ANY OF OUR CALLS AFTER THAT. THEY FREAKING GHOSTED US. Our home warranty is a joke too, said they cant do anything but send a complaint email due to the contract. Mind you we were never rude, never anything but actively and respectfully trying to use our home warranty through the company that works with our home warranty to resolve our emergency issues. It is like the company is a scam, fake, one lady working in a basement or something, idk.. but we never seen anyone with even a plunger to confirm legitimacy.

Obviously if i could give 0 stars I would.

Ruth E.

Mo was sent through my home warranty company as a 2nd opinion after the first plumber said my problem was not going to be able to be resolved under my warranty coverage. Mo was able to find a solution that worked for me that was still covered by my warranty. He was pleasant to work with and answered all of my questions.

Clarissa B.

I really wanted to give them the benefit of the doubt after reading the reviews that were mostly focused on the failings of AHS but they lived up to the (poor) expectations. The company promptly called us to schedule, after being assigned by AHS, and we chose a date late in the week. For most vendors, I expect the usual 4-5 hour window but Assurance would only offer a window of 8-4 which was irritating but fine. Then, they called at 3:30 (the day of) to say they weren't coming - with zero apology for wasting our entire work day waiting for them. We rescheduled for the next day - on this occasion it was a complete no call, no slow. We called AHS to ask for a new provider and they said they couldn't transfer our request without hearing from Assurance. Assurance then denied that they were a no show two days in a row and were now expected to show up the next day - you can guess what happened. When I called assurance to ask them to deny our claim in the system so we could be reassigned to someone that would actually show up, they refused and were incredibly rude. After three combined hours on the phone, we finally got assigned to a plumber that would 1) actually show up and 2) was well run enough to be able to give an appointment time vs an eight hour window that they still couldn't meet. Steer clear!

Mind you this request was for a pipe leak...thank heavens it was associated with our guest bath. I can't imagine having to deal with them if this had been our only bathroom! We would've been in an uninhabitable house for at least a week waiting for them!

Indea A.

?This is the worst plumbing company that I've ever used in my life. Stay far away from this company!! I was referred this disgraceful company through my Home Warranty Service. I put in a work order for 3 slow flushing toilets, a clogged sink and a garbage disposal. The guy that came to do the work Steve was very nice. He fixed the toilets and said he couldn't do the sink because it wasn't on the work order. I told him that it was DEFINITELY on the work order and my sink was the main reason for the call. I called my warranty company and they confirmed that my sink was indeed on the work order. They tried to call Assurance Plumbing but they wouldn't pick up the phone so they sent an email telling them to complete the sink clog order today. I called Assurance Plumbing and an evil lady name Kaye answered and emphatically told me that she wasn't doing the sink because I just added it on the work order today, which was a complete lie. At this point I was irate because I absolutely didn't just ""add"" the sink. I made the order last week on Dec. 13.

I told her instead of going back and forth if we could just call the warranty company together so that she could see that this was not an add on. They have time stamps for everything. So surely this would PROVE that I wasn't lying and that this order was all placed at one time last week... you'd think

The warranty company confirmed that this was indeed an order placed on Dec 13 for all 5 items. Two reps confirmed this and one told her that if it was added today there would be an additional disbatch number for the added items along with a timestamp.

Do you know that after all that this evil woman still continued to lie and say she didn't get the order for the sink and would not allow the plumber THAT WAS ALREADY AT MY HOUSE to do my sink. This woman literally told me that I'd just have to make a new tix and get it done another day,
even though I was the last stop. How crazy is this? She wanted to get more money out of the warranty company by making a second tix for another day.

This woman Kaye is a complete liar and a fraud!! She seemed more concerned about her ego and making herself feel good because she was the ""boss"", instead of practicing good customer service.

With her arrogant attitude and trying to get over on others, this business will never prosper. If she continues doing things like this, this will be yet another black business down the drain. My home warranty company said that they were going to look into this company. I told them everything that she was trying to do and they didn't like her attitude of not trying to find a solution to HER mistake. They called it a mistake. I call it fraud and trying to get over.

Thank God, my warranty company rescheduled me with a totally different company. They are professional and they actually care about their customers. Unlike this unprofessional company Assurance Plumbing, whose disbatch is lazy and sounds like they sit on the couch eating hohos and bunbuns all day. I wouldn't let this company service my dog.

I know she's going to get on here and lie, but the reviews speak for themselves. That's probably why they are trying to get work from the warranty companies.

James P.

Called and called , no answer . Finally got answering machine next day. Still no response a day later. Home warranty company recommended them and listed as a 5star provider. The office staff is terrible. Save your self and call anyone else. True disappointment. Was told 7 days no hot water was acceptable.

Krystal W.

Assurance Plumbing was assigned to me through my home warranty company to come out November 24th from 9a-4p to fix a kitchen sink stoppage. On the day of appointment, I called to confirm that someone would be coming out. Appointment was confirmed. I called periodically throughout the day and again after 4pm(after appt time). After 4pm, they stopped answering my calls. I had my warranty company call and they answered them stating that someone would contact me shortly and they were still sending someone out. I called them again, no answer. No one showed up! This was very inconvenient considering it was the day before Thanksgiving. Bad business!

Melanie M.

I contacted them through my HSA warranty company. They contacted me for an appointment today which unfortunately is a Friday, they asked if I would want to reschedule for Saturday and I advise no I want it fixed today without telling me that if I did not schedule for Saturday then I was going to have to wait for Monday. Very little communication and did not even ask me any information about my water heater before coming out. Doesn't seem very professional. I would highly not recommend this company.

JRod R.

Not even worth 1 star, negative stars if that existed. Takes forever to show up and with no equipment- is a no show for 3 follow up appointments after waiting ALL day with their 9:00am-4:00pm ""window"". Office staff extremely rude! American Homeshield is worse if that's possible. Going outside of this joke and hiring our own quality plumber.

Ashley J.

Assurance Plumbing is NOT the faulty business here - AHS is a terrible, terrible company.

I HIGHLY recommend Mo and his team!

Milo K.

Caused my warranty claim to be denied. The piece that broke was missing, and because we had to use pliers to turn water off... this is now our fault? This company is a joke.