Assurance Plumbing

Melanie M.

I contacted them through my HSA warranty company. They contacted me for an appointment today which unfortunately is a Friday, they asked if I would want to reschedule for Saturday and I advise no I want it fixed today without telling me that if I did not schedule for Saturday then I was going to have to wait for Monday. Very little communication and did not even ask me any information about my water heater before coming out. Doesn't seem very professional. I would highly not recommend this company.

JRod R.

Not even worth 1 star, negative stars if that existed. Takes forever to show up and with no equipment- is a no show for 3 follow up appointments after waiting ALL day with their 9:00am-4:00pm ""window"". Office staff extremely rude! American Homeshield is worse if that's possible. Going outside of this joke and hiring our own quality plumber.

Ashley J.

Assurance Plumbing is NOT the faulty business here - AHS is a terrible, terrible company.

I HIGHLY recommend Mo and his team!

Milo K.

Caused my warranty claim to be denied. The piece that broke was missing, and because we had to use pliers to turn water off... this is now our fault? This company is a joke.

Zach T.

Went through AHS warranty services they never called to set a appointment I had to call them. The lady I talked to asked what is wrong I said my garbage disposal is leaking. She said they would have to order a new one and will call me Monday or Tuesday the following week. I don't know how they could fix a issue with out even sending a tech out to look at this problem. I called them today to check in now she is saying another week or two 10 days into this now. I would not recommend this company for any issues.

Arletha T.

My experience was absolutely TERRIBLE!!!
First the Tech parked in my driveway, didn't make himself known as the plumber here to fix the problem.

Secondly, the Tech didn't have all the equipment needed for the job. How sway?!? You're a ""Plumber with a bucket of tools!!""

Then he didn't have the tool to remove the heating element so he had to leave to go to the hardware store to pick that up. He then asked to borrow some lubricant that I had sitting in my work space...how unprepared!

So he then proceeded to replace the lower heating element. Said the job was complete and I would have hot water after one hour after being here for this simple task for over 2 hours!!!! Like WHAT! Needless to say, never did have any hot water that day, and ran over until the next day. After countless calls between Assurance and the bootleg ""Plumber"" which I do NOT work for either company, yet I was in the middle playing phone tag. I finally have hot water after having to take a shower at my sisters house, fortunately she lived close enough.

Overall the whole company and its owner should be placed in Republic's Trash bin!

Absolutely lower than Subpar for the entire experience!

Ann K.

Very pleased and impressed - fixed my issue quickly - would highly recommend Mo and his team!

Jim H.

I went through my home warranty company (HSA) just like everyone else on here. I typed in my issue on the online form, told the representative who called the next day the same information I typed in. Got a phone call two days later asking for the same information that I typed and shared with the first person. Day of got another phone call asking to describe the problem that I described three other times. Once I started describing for a fourth time I was interrupted to start yet again. At this point I canceled them. They don't have a central system to get the information to the plumber or the reassigned plumber can access without repeatedly calling the customer. I have used other companies for various warranty issues and NONE have ever given a 7 hour window.

Susan L.

I was assigned assurance plumbing through AHS home warranty service as Mo told the warranty company that he knew how to work on tankless how water heaters. When he arrived at my house I asked him if he knew how to work on them and he said no I will just call the manufacturer and they will walk me through it. Fve hours later and he still has no clue what is wrong with it. Warranty company says I have to let him work on it as the 2nd opinion as the first company told them that it needsd to be replace. When I toled him that he was like why didn't you tell me that. My thought I shouldn't have to since he the plumber he is supposed to be giving a 2nd opinion. His wife the one that answers the phone is rude and unprofessiona. I would never use this company and you have to have like a 7 - 8 hour window for them to show up and they still don't show up. Mo called me 5 minutes before the end of the seven hour time slot and said he was running late that he just left another house and needed to stop and get something to eat. I said the end of your time slot is in minutes so you will be late and he said no because I called you. I didn't let them do the repair as they wanted an extra $1700 to replace the water heater on top of what the warranty company was paying them and I used another company and got reimbursed from the warranty company. This company is a rip off

Sean H.

don't use! Hands down worst customer service I've ever uncovered! The main plumber was a pleasure to speak with and quite helpful, however the office staff was terrible! During foul language, and down right rude. The company was referred to us by the warranty company, but I've recently learned that the business practices of this company has landed them on the bottom of the list with the insurance company ""lowest bidder""!
1. Wanted me to do my own inspection for finding the leak, and was trying to report to the insurance company that they did an inspection $$$$
2. Schedule a week out with an 8hr time window for appointment
3. Extremely rude and vulgar on the phone, even mentioned that there were many plumbing company's in the city we could choose from if we did not like there way of business. Obviously they don't appreciate there customers.

We went with another company and canceled the appointment, and the lady on the other end of the line ""went off the hinges"" stating she did not want to hear it and did not care!
Told me what ever and hung up on me!

Read this and call another company.