Aspinwall Baystate

ED L.

Had a great experience with this company with my hvac about a month ago. So I moved to a new house and called for my plumbing services. Main issue was lack of hot water in a bathroom however I wanted quotes on a few other moderate sized projects . Waited the first day and then they call and say they are busy and can't leave a job which I understand. I'd hope they wouldn't leave my job unfinished. They then state that they will be here the next morning btwn 8-10. 10:30 rolls around and so I call but have to leave a message for someone to call me back. Person calling back then states I tried calling this morning due to sick calls and being swamped would you like to reschedule? This is now 11:15am. I mean really ? I'm reasonable and if they had in fact called I may not be writing this post. I understand things happen but I really thought I found a good company for hvac and plumbing. I don't trust em now because I can't rely on them . Disappointed for lack of follow up and lack of sympathy for something that's is obviously their fault. Go else where .

David D.

I have been using Aspinwall for my home for a few years now. They come on time and they do what they say they are going to do. The technician is friendly, honest and was very informative. I have had new fixtures installed, unplugged a clog that I thought was never going to come out, and recommended that I turn down my hot water thermostat so as to not scold anyone. I would recommend this company. Of all the plumbers that I have used in the past. They are far superior.

Jane C.

Called about a seal in my toilet needing to be replaced. When the man showed up he had no seals and glued my old one to the cylinder in my toilet. Cost me $150. If you are a service company you should have the materials. Will never use again.

Karen C.

Very disappointing service. I called for my elderly mother who needed to have her main drain looked at due to leaking happening in the old original pipe. I called set-up an appointment for the next day. Waited all day no-call no-show. The there was there a follow-up. No a good way to run a business. Would not recommend.

Found another plumber whom was on-time with all commitments and extremely knowledgeable.

Debbie C.

Installed a hot water heater. I purchased the extended warranty, have their invoice paperwork to prove it. It started leaking after six years. They refused to replace it, saying I didn't have the extended warranty. As a single woman, I feel I was taken advantage of by this company. The owner refused to help me even after seeing my proof of the extended warranty. He just took my money and then ignored me. A warning to everyone not to hire this company.

P L.

I wish I could give them 0 stars.
I took a long time to schedule an appointment because they kept transferring me between departments.
The day of the appointment, they never showed up. I took the day off from work for nothing.
When I called them, they were rude on the phone.

Dennis C.

I had major leak in 2 family house between upstairs and downstairs bathrooms. My regular plumber looked at it and said it was too difficult for him and my back up plumber said he could not tackle it for at least a week. Meanwhile my tenants were being forced to take showers elsewhere. My third call led me to Aspinwall (my friend recommended them). Aspinwall was very responsive from answering my call to getting a plumber out to evaluate the problem. They set-up two days to do the job and started and finished the job as planned. The plumber was professional, knowledgeable and very pleasant to deal with. Everything was nicely cleaned up after the job was completed. Needless to say, they are now my go-to plumber for all my need

Lok-Tin Y.

No thanks.

I tell them the history of building's issue with plumbing. That the pipes that leads away from other condo's above us has clogged before a few years back. Which in turn causes clogs in our pipes, and has clogged leaking in our bathroom. This is because we're in the first floor of the building.

All the guy does is snake the toilet that is clogged, tell us we need to contact the unit above us about issues with their piping. $150 for all that ""hard work"" Really? They didn't even check for other possible issues.

They did something I already attempted and I have to convince units above me to check their pipes in which they'll probably charge each one $150+ just for visiting... Cash Grab clearly... It doesn't help that the condo's management group is lazy, but that's a totally different story.

J R.

Finally decided to embrace 1980's luxury and treat ourselves to Central AC... We did our research and had several companies visit to provide estimates and describe the process, necessary equip, etc. Aspinwall offered extensive experience, quick responses to initial request and follow-up questions, and most importantly... the most affordable solution. Chris handled all of the front end work - initial consult, Q&A, ordering materials, and coordinating convenient scheduling. Dan was our installation tech - friendly, knowledgeable, and clearly focused on a quick, successful (and clean!) install. A week later, the system wasn't working... Dan was back the next day, quickly disassembled the system and found a leak in the coil which was a mfr defect. He immediately ordered the replacements and was back a few days later once the parts arrived to remove and reinstall. Mfr also made it very easy to register online, no hassle replacement, and re-register the new component.

Across the boards, great experience - nice people, good work, and great price. Oh, and a cool house...

Bruce W.

While preparing for a kitchen renovation in my condo, I caused a leak at the old existing hot water shutoff valve which was defective. I would have no access to the only other shutoff in the buildings mecanical room for several hours while I kept filling and dumping buckets of leaking water as I couldn't find the key holder to the mechanical room. I called Aspinwall who was scheduled to do the work the following day. Their plumber, Tom, arrived within an hour and managed to stem the flow without getting access to the shutoff, much to my relief. Mike showed up on time the following morning to install the new sink, faucet, disposal, and dishwasher in this 48 year old condo. Mike finished the work efficiently and neatly. Both plumbers were friendly and respectful. If I have further plumbing or HVAC needs, I'll be calling Aspinwall/Baystate.