Aspen Plumbing Services

Robert F.

Always come during stated time and take care of thing quickly. Use them for my plumbing needs for last 3 years. Each service member has been great.

Moira M.

Called these guys when we had a bit of a snafu with another handyman and they were great! They were prompt and responsive, and Derek was knowledgeable and professional. Didn't take long to fix either.

Ken W.

Aspen Plumbing Saved Christmas... I had pipe leaking this morning and they were able to get a guy to my house in a little over an hour. Their plumber Derek was very knowledgeable and professional. He helped me with a temporary fix and a long term plan. I'm very thankful that they were able to come on Christmas Day and I plan on using them in the future!

Jeff N.

Cracked hot water pipe under the kitchen sink. Derek has been great to work with. Friendly and professional. Showed me the issue and the work he did to repair the problem.

Dan G.

For a company that advertises always open this is not true. I called four times tonight. Three reps that could barely spend English. After waiting five hours with no call back I called again to ask if a tech would call back so I knew if I needed to stay up. Nothing.

Always open is false and misleading. I'll never give this company another minute of my time.

Not recommended if you are in a bind. Look elsewhere.

Michael R.

Loved Derrick, I had my shower spout and handle replaced. We had no hot water he fixed it! At first he didn't have matching parts to my nickel finish. But he ran out and bought some. I highly recommend 5 stars here

Kevin B.

Adam was FANTASTIC! He arrived on time(wearing a mask, much appreciated). He was quick to understand the entire situation and provide an upfront cost. Adam was very efficient and explained everything as he went along. He also explained other services we could call on him to complete in our home. All questions were answered knowledgeably and everything was cleaned up after he finished. I will be inviting him back for any work needed in the future. It's really nice to have someone care as much about my home as I do!

Gary S.

Derek was awesome. Came to the house (with mask), reviewed what needed to be done, provided an estimate with basic qualifiers (could be higher or lower based on what would be encountered that is not see), reviewed the estimate and started working. He informed me on things he was seeing and got okay before doing the next thing. All in all, an awesome job and very satisfied.

Mark D.

I gave Aspen plumbing one star because I couldn't figure out how to give them zero! We had paid $49 diagnostic fee, which I didn't mind but is often taken of the bill if the work is done, this was not. I overheard the plumber tell the office that he would need to come back and that the faucet and disposal installation was estimated at 3-4 hours and scheduled for 1p on Monday. He arrived after 1:30 and was done about 3:45.

In addition, he identified that the faucet I bought might be a problem because the lever was in the back and might hit the marble window sill. I offered to go switch out the faucet but he indicated he could make it work. However, after installing, it wouldn't work and now I had to have remove the sill and have it cut at local marble company at a cost of $80

When the work was completed he told me the total was $477. I was dumbfounded but wrote the check. He had me sign a couple of blank lines on his tablet, without explanation. I asked what I was signing for and he said that the work was completed and the amount (neither of which were listed). I asked for details and he said it was for labor and parts he supplied. Remember I bought the major parts. I indicated that was unsatisfactory and he'd have the office send and email receipt to which I said I don't need a receipt for the amount but the breakdown. I hadn't received the email so called the office to verify my address and she said I'm sending it right now. I again said I want details to which see said it's a set price! Really, even though it took over 1 1/2 hrs less than estimated. She then said she'd have someone call me, which they didn't and I then replied to the emailed receipt for the manager to call me, which he did not.

This house isn't even mine, but my son's. Both he and his wife are disabled and live on a limited income, so thank you for lining your pockets with their limited funds!

I will never use your services again and do all I can to alert others to your deceptive practices!

Mark DeNato, Jackson MI

Cathy R.

We had an after hour emergency at my elderly father's house and needed a plumber. The water was on to the outside faucet and when we tried to turn it off the handle broke. So we had to turn the water off inside. Aspen sent a wonderful young man to the house and he fixed the problem very quickly. He replaced the outside faucet and put a separate shut off valve inside so if anything happens again we won't have to shut ALL the water off.

The ONLY reason I am not giving them 5 stars is because it was expensive compared to other places. We had a $99 service fee plus $225 to replace the faucet and add the shut off valves. But it was after 5pm and it was a last minute issue. Regardless the service was OUTSTANDING!