ASP Mechanical

Fritz D.

Excellent service fast and professional but a bit spendy. We had a single pex pipe replaced (maybe 4 feet) and the job took 30 minutes. I don't know if Yelp filters out $$$ but the bill was between four and five hundred dollars. Seems like a tad much.

Pennie Opal P.

Wade, the plumber ASP sent out is the only reason I am giving this business 3 stars. Otherwise, I would give them less. Wade was personable and did a good job fixing a busted water pipe and extending our outside water hose closer to the garden. The office and dispatch were horrible and deserve zero stars. Everything began on Friday with the plumber scheduled to be here between one and four. He didn't have the part he needed, and it was too late for him to get it and come back. Dispatch scheduled a technician to come out on Monday between 8am and 1pm. No one showed up. when we called, the woman in the office said he would be here ""soon"". When we called again, the woman said he can't make it today. He was supposed to return Tuesday. Another no-show. We called several times Tuesday and were pretty fed up by then. Her response was ""sometimes its just the luck of the draw,"" which is not the way to run a business or create loyal customers. We insisted he come Wednesday morning, which he did, and he did a good job. The woman in the office and the dispatchers lied to us several times over several days. So frustrating .

William W.

ASP was hired to cap a refrigerator water line ON THE SECOND FLOOR OF MY HOME.. An hour after the plumber left I found water coming downstairs. I called the after-hours emergency number and was told to wait until the next morning. The next morning the water filled my kitchen ceiling. An emergency water service company removed part of the water-damaged sheetrock ceiling and cleaned up the water damage. ASP wanted me to pay the emergency water repair company instead of taking responsibility for the damage left by their plumber's failed work and failure to come back the same day to fully shut off the water supply to the refrigerator. Management was extremely difficult to work with.

Sakouna from Duluth

Steve H.

I recovered from having two toilet problems the next day due to the service available from ASP. They consistently provide the help I've needed on 8 different project. some were simple and a few were comple.

P D E.

Owner & Management were very helpful in redesigning our Hydronic Boiler/Heating system. Bids came in promptly as promised. Installing techs were prompt, profesional and informative.

Highly recommend ASP based on this and past experieces.

Brooke P.

I give three stars because of how quick you responded, how friendly you were, and for leaving us with 4 space heaters for a couple days. Other than that, because I'm a female you tried telling me I had 2 options one being buy a new furnace or the second being replacing the part for a few hundred less than a new furnace. It's the landlords decision not mine, and he Still just wanted just the part ordered and ASP was supposed to be at my house the next day at 8am installing it. A little after 8, we get a call telling us to drop everything we are doing if we care about our house and buy a new furnace now. Then continued to say they misdiagnosed it, etc, etc. I felt not only they were unsure of the diagnosis but also felt preyed on. With how pushy he was being about financing a new furnace made my landlord and I feel so uncomfortable that we asked another company for a second opinion. The second company showed up an hr later quoted around $500 and fixed it on the spot!! Left extra filters and it was something to do with the blower!! No one likes feeling taken advantage of and it's to bad because you've already got our business twice now. We thought you were an honest and nice company. Won't make this mistake again!

matthew g.

the tech was respectful but was unable to fix the problem since he didn't have the equipment on his truck to fix the problem, for 350 dollars for just to come out and look at the furnace really should have the right gear on truck specially for winter times.

Anthony J.

Quoted about $400 initially for sewer tank pumping. After the office conferred with Zack the price jumped to $560! Insisting I had a septic system. Business demeanor is unprofessional... I did have a local reputable contractor pump my holding tank for $175! Don't get ripped off.

R R.

Called for a laundry basin installation and was told they could have it all done Friday morning. On Friday, I got a call informing me that they could only do an inspection and estimate that day, but they would make an appointment for 9am the following Wednesday (today). The plumber didn't show up and I called the office at 9:30, only to be told there was no appointment.

These guys need to get their acts together and get a new secretary! I have too much to do to have my time wasted like that.

Alex T.

Edit 2- About 2 months after their mistake, they rectified it. I received multiple calls from the president of ASP apologizing and explaining how they would make it right. I received a refund, and a complimentary heating tune up. From my perspective, they fully corrected their mistake, and that's all you can ask for.

CHOOSE A DIFFERENT COMPANY! TLDR: They knocked out my heat in the middle of winter and charged me $200 to turn it back on. I hired a plumber to verify that the tankless boiler in our new construction house was converted properly to use propane. The plumber left without turning the gas back on, which caused the unit to get an error code and stop working. This knocked out our hot water and our heat. I didn't notice immediately that the heat was knocked out because it's radiant in-floor heat, which takes a very long time to cool down/heat up. I spent 30 minutes or so on the phone with the plumber to clear an error code (004) on the unit, which was caused by it trying to start with no gas supply (recall he left the gas off when he left the job!). Finally, after clearing the error code, we have residential hot water- little did I know that the code also had to be cleared on the radiant side of the unit, so my heat was still out. I became certain that my heat was not working about 36 hours after the plumber knocked it out. They sent a different person, an HVAC guy, out to see what the problem was and determine if it was their fault. Even though he had to clear the exact same error code (004) on the radiant side of the unit, he said it was not their fault, he cleaned an ignitor, and had to charge me $200. I paid him after a little bit of arguing because I realized I shouldn't waste his time with it. I called the office to explain the situation to them. The office lady insisted it was not their fault, she could not refund my money, but I would receive a call from the department manager. It has now been 3 weeks and I have not received a call. This whole fiasco was created by a plumber not verifying his work- he left without turning the gas back on! So he obviously could not have verified the system was working when he left. Making mistakes is fine- everyone makes mistakes. But to charge your customer $200 to fix your company's mistake? Despicable!