ASP Mechanical

P D E.

Owner & Management were very helpful in redesigning our Hydronic Boiler/Heating system. Bids came in promptly as promised. Installing techs were prompt, profesional and informative.

Highly recommend ASP based on this and past experieces.

Brooke P.

I give three stars because of how quick you responded, how friendly you were, and for leaving us with 4 space heaters for a couple days. Other than that, because I'm a female you tried telling me I had 2 options one being buy a new furnace or the second being replacing the part for a few hundred less than a new furnace. It's the landlords decision not mine, and he Still just wanted just the part ordered and ASP was supposed to be at my house the next day at 8am installing it. A little after 8, we get a call telling us to drop everything we are doing if we care about our house and buy a new furnace now. Then continued to say they misdiagnosed it, etc, etc. I felt not only they were unsure of the diagnosis but also felt preyed on. With how pushy he was being about financing a new furnace made my landlord and I feel so uncomfortable that we asked another company for a second opinion. The second company showed up an hr later quoted around $500 and fixed it on the spot!! Left extra filters and it was something to do with the blower!! No one likes feeling taken advantage of and it's to bad because you've already got our business twice now. We thought you were an honest and nice company. Won't make this mistake again!

matthew g.

the tech was respectful but was unable to fix the problem since he didn't have the equipment on his truck to fix the problem, for 350 dollars for just to come out and look at the furnace really should have the right gear on truck specially for winter times.

Anthony J.

Quoted about $400 initially for sewer tank pumping. After the office conferred with Zack the price jumped to $560! Insisting I had a septic system. Business demeanor is unprofessional... I did have a local reputable contractor pump my holding tank for $175! Don't get ripped off.

R R.

Called for a laundry basin installation and was told they could have it all done Friday morning. On Friday, I got a call informing me that they could only do an inspection and estimate that day, but they would make an appointment for 9am the following Wednesday (today). The plumber didn't show up and I called the office at 9:30, only to be told there was no appointment.

These guys need to get their acts together and get a new secretary! I have too much to do to have my time wasted like that.

Alex T.

Edit 2- About 2 months after their mistake, they rectified it. I received multiple calls from the president of ASP apologizing and explaining how they would make it right. I received a refund, and a complimentary heating tune up. From my perspective, they fully corrected their mistake, and that's all you can ask for.

CHOOSE A DIFFERENT COMPANY! TLDR: They knocked out my heat in the middle of winter and charged me $200 to turn it back on. I hired a plumber to verify that the tankless boiler in our new construction house was converted properly to use propane. The plumber left without turning the gas back on, which caused the unit to get an error code and stop working. This knocked out our hot water and our heat. I didn't notice immediately that the heat was knocked out because it's radiant in-floor heat, which takes a very long time to cool down/heat up. I spent 30 minutes or so on the phone with the plumber to clear an error code (004) on the unit, which was caused by it trying to start with no gas supply (recall he left the gas off when he left the job!). Finally, after clearing the error code, we have residential hot water- little did I know that the code also had to be cleared on the radiant side of the unit, so my heat was still out. I became certain that my heat was not working about 36 hours after the plumber knocked it out. They sent a different person, an HVAC guy, out to see what the problem was and determine if it was their fault. Even though he had to clear the exact same error code (004) on the radiant side of the unit, he said it was not their fault, he cleaned an ignitor, and had to charge me $200. I paid him after a little bit of arguing because I realized I shouldn't waste his time with it. I called the office to explain the situation to them. The office lady insisted it was not their fault, she could not refund my money, but I would receive a call from the department manager. It has now been 3 weeks and I have not received a call. This whole fiasco was created by a plumber not verifying his work- he left without turning the gas back on! So he obviously could not have verified the system was working when he left. Making mistakes is fine- everyone makes mistakes. But to charge your customer $200 to fix your company's mistake? Despicable!

Barbara M.

ASP came to Dallas Texas after our winter storm to help with plumbing issues caused by the storm. I scheduled an afternoon appointment, no one showed up or called. At 6 pm I called them not to come that evening because I had to go to work, I called them back in 2 days to reschedule my appointment. I scheduled for Saturday 2/27/21 at 4:30. Rory text message me AT 2:26 wanting to come at 3:00 pm. I did not see message until almost 5:30 pm. By that time I had spoken to Trevor who stated that Rory had told him it was a bad neighborhood and he was afraid to get out of their car. I informed Trevor nobody had been here. Trevor said he would ask another tech to come on Sunday or Monday or he himself would come. On Monday my calls went to voice message without a return call.
Monday around 10:20 I called Rory, again he repeated he did not feel safe. After talking to him I got a text message from him saying he could not talk because he had just had oral surgery.

Dallas Texas beware if you do not live in a rich white area of Dallas ASP will not do the plumbing work for you.

Christopher F.

I am now a super fan of ASP. Smart, fast, and modern outfit. I specifically worked with Caleb across a range of projects. ASP was busy but were able to manage their team effectively to get to my projects in a way that felt well managed and considered my situation. The work was professional, detailed, and thoughtful. It was easy to understand options and costs, and they have online estimate approvals and payments that makes managing all of that easy. Great communication all the way through. I have worked with many contractors and will hire ASP every time I have a need for plumbing, HVAC, etc as it is a well run business that does excellent work, and the crew was full of very nice people that are fun to work with which is always a bonus.

Kimberly C.

So, after having them in to diagnosis the problem we were told that it was our pressure tank. After replacing the pressure tank the issue that we were having was still there. We then had to call a well company that knew within 10 minutes of being here what the problem was. Within 30 minutes had the issue resolved and was back out the door. To say the least it has been 2 months since this happened and I finally received the bill. After talking to the manager about the misdiagnosis they were not willing to do anything to help compensate the bill or pay for the price of the pressure tank that we replaced on their advice. I would not suggest this company to anyone.

Bree M.

I used ASP for a new house build. Numerous mistakes (toilet plumbing placed in the garage instead of the bathroom). Leaking toilet connection (of brand new toilet install) flooded the bathroom and ran under the wall into the adjacent room ruining all the new flooring. Water lines ran outside the studs. When management questioned they stated it was hard to find good help. WOW- really? $15,000 for plumbing and I had to pay another contractor to fix the mistakes.