ASI Plumbing

Jamie H.

We used ASI Plumbing for the first time recently and had a very positive experience. We had used one of the bigger named plumbers in the past and weren't very happy with their work or prices so we tried ASI.

Everything about our experience was positive including the lady answering the phone and making appointments, the person who called to let me know the costs in advance and Aaron who was the one who showed up and did the work.

Aaron was very nice and made sure to bring in shoe covers and mats to keep our house clean. He explained what was he doing along the way as well. He ended up having to cut a hole in our drywall in the basement to get closer to the clog in the drain and overall was at our house for a good 4 hours making sure he took care of the problem. He also cleaned up everything after he was done, in fact I would say he went above and beyond.

The final cost wasn't a surprise and I felt it was very fair. We will no doubt be using ASI in the future for any plumbing needs.

A. Jaden J.

After a terrible experience with this company last year, I found myself needing a plumber on a Saturday and they were on the list for 24/7 plumbing. I called, spoke with Ashley who said she was sending a message to Jimmy, the manager or owner and she transferred me to his voicemail asking me to leave him a message, however his voicemail was full. I called back to let them know, the rep who answered that time assured me I would get a call from him within the hour as she was sending him an email and a fax. I have yet to hear from anyone. Not to mention extensive hold times when calling. Not good business! *Addendum* After a poor response on another review from this company, I would like to add greater detail which has my response to them. ""Wow! I applaud you at the most arrogant and ineffective review response ever! Keep up the terrible work! You failed to mention that your technician advised that we would have to do a semi-kitchen remodel and pipe replacement in order to resolve the issue. Strangely the plumber that typically comes for our issues came the following day only to tell us otherwise. The drain was cleared within minutes. You also failed to mention that your tech broke my shower head and you failed to address that, leaving me to pay for a replacement. As far as you having a mishap in communication this time around, per two of your representatives who both communicated to me the same information, I would receive a call from YOU within the hour and I would be worked into your schedule on Saturday or Sunday if I opted to go with your company. But nice try in your attempt to make the customer look bad, which seems to be the case in your response on all of your negative reviews.""

Robert R.

I called to make an appointment on 6/28/2017 at 4:10pm was on hold until 4:40pm. We only have one shower/bath and it was clogged so badly it could not be used and we have a 2 y/o, an 11 y/o, my wife and myself. This was an emergency and the lady said we can get you in 6/29/2017 at 12:00pm. I accepted the appointment and made arrangements to have someone at the house between12-2. An hour later I had a voicemail saying there was a mistake and we don't have anything until Friday the 30th but possibly Monday 7/3/2017. I called and explained the situation and the lady said no way it can happen after a 10 minute conversation she said someone will be there 6/29. I received a call at 9:30am and the plumber said he was on the way. I spoke with the plumber after he broke a pipe snaking the drain, repairing the pipe and he said the old steel pipe must have collapsed inside and they need to cut part of the drywall out on the first floor and replace up to 10 feet of steel pipe. ASI was here about a year and a half ago, cut out a 6' x 3' section of drywall ( the same spot they were going to cut out again) , replaced only the drain and connected the pvc to the same pipe they now wanted to take out. I asked how they knew that the pipe collapsed and I was told it is the most likely situation. I asked if the snake had any rust, metal shards, deposits or anything indicating an internal pipe collapse or any signs of blockage. I was told no but that is the way we have decided to fix the problem. I even called the office requesting evidence of a collapsed pipe. I was told the manager said that is what he thinks too. I told her that I don't like going off guesses, if the whole house needs plumbed that is what it needs. I don't want to cut out my drywall and fix a section of pipe every year and a half, I want a total solution. She said that is what she was told and the manager confirmed. I let them know I would use another company that can actually diagnose the problem before tearing out drywall and pipe( again same area they worked on a year and a half ago). She said ok and I thanked her for her time. Later that day Joe the manager called and said I might want a call. I said not really I just want a solution and evidence before tearing my house open. He understood and asked if I had a clean out pipe. I had no idea but said I will look when I get home from work. Joe said it will be really easy to send a camera if we do and to call back if I find it. The next day I called left a message for Joe informing him I do have a clean out and it is close to the house. I did not hear from anyone at the office. I tried again after the holiday weekend and left another message. Again no call back. I have been scooping water into my sink to empty the bath for days so everyone could shower but no call from joe or ASI. I called again and again he was out right now but will definitely return my call. Monday at 4pm on 7/10/2017 I called our home warranty company to see if this was a covered issue they stated it is and the earliest will be 7/12/2017. The company arrived on time and Josh snaked for 20 minutes, pulled a large sized hair ball out and all the water was gone. No holes, no new pipes, no $900.00 fixing something they fixed before for $1,000.00 a year and a half ago, just sweet blissful drainage. Hot showers and baths without hundreds of buckets going from bath to sink. Go somewhere else.

Tony R.

Called ASI Plumbing and was told that someone would call me back since he couldn't schedule. Of course, I had to call back the next day to get on the schedule for the following day. Plumber came out on time, diagnosed the problem, and called me. I about fell out of my chair when informed that the price for snaking a small bathroom drain is $189! Wait a minute, I had just received an email a week earlier stating, ""$83 or FREE Drain Cleaning Offer"". The only small print on the email coupon was: ""Must present coupon. Cannot be combined with any other offer. Limited Time Offer."" Plumber states, ""Oh, you can't use that coupon because this is a rental property."" Gee, I thought that the drains in my house looked a whole lot like the drains in this rental property(?) ""Nope, it's a commercial property."" I still can't find that caveat in the small print. Bottom line: the work was done, the plumber showed up when he said he would be there, expect to pay more than expected and don't bank on their own coupons.

Helen F.

Hi! I had never used this plumbing company before as I'd used another company that also does HVAC maintenance. But my laundry drain became clogged and Mike Sloan came out after I had conveniently scheduled it online. He got the job done without charging me an arm and a leg and also gave me a nice quote for a tub to shower conversion. He also pointed out some trouble areas that need to be concentrated on for the near future. Mike did a great job and I will definitely use them again.

Rita P.

I have to say that from the person on the phone to the technician who came out were every nice on the phone. I was given a two hour time frame when the technician would be here but when they were running behind (Christmas eve eve) which is understandable.

Kevin was great and answered all my questions and fixed my clogged kitchen quickly and make sure it was great before leaving.

Kevin gave me a price before he started any work.

Laura B.

Awful! I had a plumbing leak and they charged my for the visit, but told me there was no leak. Now it has leaked into the downstairs and they are telling me that it is a new leak and they won't pay for the damages. The leak is in the exact spot I told them it was! These people are crooks.

Jerry F.

I had a hot water copper pipe leaking in my finished basement that I found on a Friday evening. I turned off the water to our house to stop the water leak. I then started looking for the best plumbing company that I could find so I could get it repaired quickly and get the water turned back on as soon as possible. I also was concerned about some of the horror stories you hear about exorbitant charges in such situations. I think I got lucky and did find the best plumbing company for my problem. ASI has an online scheduling service that lets you know when they can come and take care of your problem. In addition to scheduling on line Friday evening , I called Saturday morning and asked if they could give me a close estimate on the cost which they did quickly and correctly. I had scheduled between 12 and 2 pm on Saturday and Plumber Carlton Pierce arrived within that time frame. He was very pleasant, knowledgeable and professional. He had my water back on in approximately twenty minutes and also made some suggestions to me regarding my water pipes and other plumbing issues. Although I would not say they are cheap I think their price was very fair and probably less than I would have paid at many other plumbing companies.

I was very pleased from start to finish with Mr. Pierce and ASI Plumbing. They will be who I call for future plumbing issues.

Carol H.

These people are crooks. They charged me almost $200 to snake my drain. They then proceeded to tell me all of my pipes needed to be replaced because they were the old metal pipes and were rusting. I got a second opinion from a family friend, who told me that was a complete lie. They are newer copper pipes and are in excellent shape. Essentially, he was going to charge me $2,000 to replace pipes unnecessarily then go out and sell the copper from the old pipes thinking I would be too gullible to catch on since I am a women.

Jackie M.

never had a chance to find out I called and was advised by call center they do not do commercial work however this page has them clearly stated as commercial as well as residential . too bad I had 7 hot water heater installs I Need a plumber in Louisville Ky for .