ASAP Plumbing

Anna G.

AHS chose this company. They give an 8 hr window on a work day of course than a 15 min heads up. Gives zero time to get across town to home. Techs left because their techs can wait around even though I am expected too For an 8 hour window apparently. Lady lied bold face trying to say she called earlier that day. Never happened. Even sent a screen shot of no missed calls for the day. Rude and no customer service. Do not use. AHS scheduled them for a previous repair techs found nothing but a loop hole to charge money for nothing. They returned for same problem. Don't waste your time or patience.

Nadine T.

ASAP Plumbing was assigned to service my water heater by AHS who's my home warranty program. They are grade A+ incompetent. I have fired them and chosen to do the repair myself or pay out of pocket (in spite of the warranty I am paying for) because I don't want to deal with another inept company AHS might send my way.

I tested the lower element of my electric water heater with an ohm meter and discovered that it burned out. While I still had hot water because the top element was still working, I wanted it fixed. I did not want to deal with draining and replacing it even though it's a simple fix so I called AHS. That's why I pay for a warranty.

The ASAP Plumbing tech tried to sell me BS. He said that in addition to the element not working, it was not "pushed in all the way" and that "he pushed it in but now its ground wire could not reach because it was not long enough to be connected again." That made NO SENSE AT ALL. First of all, elements ARE NOT PUSHED in. They SCREW ON and OFF. Elements DON'T have ground wires. They have leads connecting to the circuit that controls when these elements come on and off. The inept tech then said he could not drain the tank because of too much sediment and that to fix the issue I needed a new heater because mine was over 6 years old. He also spouted a bunch of code non-sense that does not apply to me just because he wanted to squeeze more money from AHS for the repair.

This inept person did not know he was talking to someone who new a thing or two about electrical wiring, code and water heaters.I was angry and fired him on the spot. I asked him to put the water heater back the way it was before he touched it. He refused spouting safety. Knowing full well there was no safety issue, then my conclusion is that he did it out if spite and pure jacka$$ery.

I am having to rewire the elements myself so I can turn the heater back on safely until I can find the time to fix the issue. What a sorry excuse of a "skilled" technician and company.

I have contacted AHS to tell them what kind of sorry servicers they are sending to people's homes. They will refund my service fee. I will write to their contracting department to tell them as well and their CEO if I must. I will also track down the owner of ASAP and teach him a thing or two about water heater circuits.

I am either going to do the repair myself or just call someone I've hired in the past who is trustworthy and knows their craft well. Don't hire ASAP Plumbing unless you really want to be disappointed and ripped off.

Zena O.

I was assigned to ASAP through AHS. I don't recommend using this company. They have poor communication and customer service skills. They conducted 3 visits to replace a commode. They left the area dirty to include my walls. They tried to leave the commode in my home for a week until they returned. Speed, efficiency, quality and customer service isn't their forte. I highly recommend avoiding business with this company.

Gary W.

Much like other reviews, was assigned them from home warranty company. Time frame was way too long considering I had standing water in the house. Tech shows up with flashlight after waiting 2 days for the appointment when my complaint was under slab leak. Agreed with my assessment left to get warranty approval to come back with camera. 2 days later they called to schedule return trip on Monday (this is Thursday). Had another reliable company show up evaluate,run the camera and make diagnosis and plan in same trip. Realized using Fidelity Home Warranty is waste of my money & time. Not much confidence here and supported by the other reviews

Steve R.

So our water heater stopped working, I had a friend of mine who's a plumber come by took a look. He said the water heater need to be replaced but since it had a home warranty, turn it in as a claim. ASAP came out and told me the entire plumbing closet was plumbed incorrectly and before he would put the new water heater in it would cost me $900 to have the cold water and hot water lines re-plumed in water heater closet. Keep in mind there is a cold water in and a hot water out that's it! I said no thanks and AHS refused to send out another plumber for a second opinion. I had my friend come back out said the guy is an absolute idiot trying to rip me off. So he did the job and I sent the bill to AHS for reimbursement. Absolutely this guy is a crook!!!

Tomas S.

It's amazing that a few people actually gave ASAP Plumbing 5 stars. They must be relatives. Like every other 1 Star review, the service request was through Home Warranty America. Mike misdiagnosed the water heater leak, and HWA refused to cover it. Your warranty is only as good the service companies competence.

Don R.

water heater went out on Christmas morning had House warranty people call a plumber ASAP came out to bid the job. I got the money together called home warranty company told them it was a go they called ASAP to set it up a week later I called ASAP to find out when they might come out got the day set up finally ( they were supposed to call to set up when I called warranty co) my appt time on the 21st of January is 0900 to1500 for a complete replacement and be brought up to code. Plumber shows up at 1200 does the job comes to get me for approval finds new hot water heater has a problem so have to replace it again. It is now 1420 and they have "procedures" so they have to come back tomorrow to finish job wso no hot water. On January 22 get a phone call from ASAP that I am 2nd on the schedule for the day so they will let me know. So job isn't finished and I am 2nd on the list. I am a disabled Vet and a Senior citizen with little resources but so to me this feels like they have no regard for either or quality customer service. I had to cancel home health care as no hot water. The job is a finish up from yesterday and they tell me I'm 2nd on the list doesn't make sense to me. I was in customer service for over 30 years and this attitude would not have been tolerated. I wouldn't recommend ASAP plumbing to anyone

Chris F.

No stars!!!! Awful, terrible, and essentially criminal. We paid a $75 service fee for them to come out through American Home Shield for a lack of water pressure. They then told my wife that our water softener was broken and spreading residue throughout the pipes in our home. They then quoted her $3000 for a new water softener, removing the old water softener, and "flushing the residue out of large pipes". When they left they did not even bypass the "broken" water softener. My wife immediately went online to find all the terrible reviews and became suspicious that their diagnosis was just a scam to make money. We thus had another plumber from a reputable company at our own expense come out who diagnosed a leak in the plumbing outside of our home as the problem. Her water softener was completely functional and did not need to be replaced. He fixed the leak and the issue as well as a malfunctioning toilet for less than $200. Basically they would be out of business if it was not for American Home Shield sending them referrals from unsuspecting customers. RUN, RUN, RUN away from this company!!! Absolutely do not let them in your home. Read the other reviews on this website and be cautious that the good reviews/5 star reviews have no details and a written by people that work for their company, ASAP plumbing

Joyce H.

Beware: 1 star is too much. Worst plumbing company my home warranty has ever sent out. The office manager, Belinda, is rude, talks over you, won't listen. Travis, the tech's supervisor, who never stepped foot on my job, told the warranty company the covered repair (a corroded pipe at the manifold) was a "pipe modification" which misled the home warranty to deny coverage. Travis and Julio, the parts manager, said he would call the warranty to clear up the confusion and call me back. Neither did. Ten days later, I still have the leak and a 12" hole in my dining room wall.

Craig H.

This company is not consistent at all. They gave my wife a verbal report on what needed to be fixed with our plumbing and then went and wrote a report on something that was completely different than what they had stated originally to make sure our home insurance would not cover it. They claimed there was no clean out for the house which if they would have looked it's at the back of the house and claimed the pipes were ruined due to the house shifting although we have a home inspection saying the house has not shifted. This is the second time they have had to come out to fix an issue that should have been easily fixed the first time. If we had a choice of plumbers and ASAP Plumbing was not sent out every time by our insurance we would definitely use someone else!