ASAP Plumbing

Cynthia G.

Armando came out I was able to fix multiple problems at my house. This included the dishwasher, the garbage disposal and my toilet he explained everything to me in detail to make sure I understood the problem and how to prevent further problems. I appreciate the service.

Laura L.

Absolutely would never recommend this company. First day they gave me an arrival window between 10am-2pm, they call me at 2:02pm saying they are still at another job and wouldn't be here until later. I had to go to work since id taken off for the window they told me they'd be here any they didn't show. so asked them to reschedule for today but told them I needed to leave my house at 2pm for my son's dr appointment and asked if I could be first house. I was told they'd put a note on my appointment. Never called me to give me a time-frame so I called in the morning. Was told 10am-2pm again. I reminded that I need to leave my house at 2pm. I sit here waiting again. No calls from them. I called them at 130pm to ask if they were close, no any they are still at another job, not expected to arrive at my house until after 2pm again. I ask if we can schedule for tomorrow. Was told we can not reschedule for another 5 days. Will be taking my business elsewhere.

Rosie F.

This company is the worst at speaking to customers. We called because the valve under the sink wont close all the way and is leaking. The technician came out and also found our faucet is leaking. The technician only reported the faucet and not the valve. They want us to have them come back out to inspect what they originally came out to inspect instead of speaking with the technician to get clarification on his report. Its been extremely difficult to get anything resolved and even more difficult to have a civil conversation. Christina is short tempered and rude, and while Eric was able to maintain a professional conversation, it was like talking to a wall. After a google search we found that they lost their BBB rating this year and have the worst reviews. Avoid the headaches and stay away from them. We are going with another contractor.

Misty D.

BBB accreditation was REVOKED! Same as the other 0-star ratings: sent by AHS for a simple hot water heater replacement. ASAP tried to get their standard $1400 "modification" fee for the install which we'd be responsible paying for. We called AHS and cancelled ASAP. Went to Home Depot and paid $711 for a new one and hubby replaced it in less than 30 mins. NO MODIFICATIONS NEEDED. JUST A COMPLETE RIP OFF BY ASAP and AHS for not vetting their contractors or checking their reviews.

Bridgette W.

If zero stars was an option, I would give that, but it's not. I have gone back & forth with ASAP about a hot water heater service request for THREE weeks. ASAP was referred to us by AHS(American Home Shield). The serviceman and company(dispatcher) made frivolous promises that were not honored e..g. lies about expedited shipping times, priority scheduling, follow-up w/initial "repair".
Both parties were okay with no concern for the length of time our family was without hot water. Customer service is not a factor when completing service requests. The way they operate is akin to "take it or leave it". We're cancelling AHS and reporting this awful experience had with ASAP.

linda m.

WARNING!!!! DON'T use ASAP plumbing we just had our water heater replaced and they before they left they checked both our faucets in the bathroom and they were working but they failed to check the one in the kitchen so the water pressure was not good I called our warranty company and they sent ASAP out again they sent somebody today which was good but the guy was underneath our sink and I heard him say uhoh and I asked him was everything OK and he said Oh yeah I just spilled a little bit of water spilled. A few minutes later he tells me that there was a leak in my line from the dishwasher to the garbage disposal which I KNOW I never had because I know I would have noticed it because I use my dishwasher every single day. He told me that I would have to put in a separate work order for an appliance through American Home Shield and as for my faucet he said that it's common when they replace water heaters that when they shut off the water and they turn it back on all the rust in the sediment in your lines clog up your fixtures. I asked what will be done about this and he said there's nothing we can do about it you're going to have to put in a separate work order for a new plumbing problem. ( WHY? When its related to the water heater install) told him that I didn't want the cheap faucet that they usually offer and that I had purchased this out of my pocket. Well the technician, Vincent told me that I should call Delta because I bought a delta kitchen faucet and for me to LIE to them and tell them that I had a plumber come out and that they replaced the cartridge and even after replacing the cartridge he said to tell them that it was still leaking so that I could get a brand new faucet from them. (REALLY?) and on top of that he didn't fix anything he made the water situation worse now when I went to try to wash my hands in the kitchen the water is literally just coming out of the plastic drain out of disposal because he cracked that pipe from my dishwasher to my garbage disposal. Now I have a water all underneath my kitchen sink thanks ASAP you do a terrible job and I recommend that nobody ever EVEWR EVER use your company you have the worst customer service ever!

S C.

We had two toilets that were running constantly. ASAP Plumbing's technician arrived on time and took care of the problem. He was very professional. Sometimes technicians are impatient with elderly people but Danny was very kind- a pleasant experience. Thank you.

Ray R.

I report a leak under my home.. They came by after scheduling me out 1 week. They arrive and look at the leak that I showed them and they said that aren't insured to use my crawl space to look for leak, they recommend putting a hole in the skirting of my mobile home!!! Ridiculous! They left without even looking at my crawlspace! What a waste of time. I will never recommend a company that does business this way.

DO NOT HIRE THIS COMPANY! ASAP plumbing does not insure their employees to allow them to use your crawl space. Instead, their employees will try to charge you extra to work around their limited insurance.

Robin S.

Jonathan came out and was super professional and helpful. He was able to fix/replace our faucet in record time. They were also very accomodating as we had to reschedule last minute and it wasn't a problem. I would recommend ASAP Plumbing Service.

Hongyi Z.

Our toilet tank cracked, and AHS subcontracted ASAP for the service. It is not a major bathroom so we are not time sensitive. Vincent inspected the situation and AHS covered the toilet replacement. Vincent is knowledgeable and professional. Although ASAP can only provide the expected arrival time (in a 3-4 hours range) on the same day of service, Vincent arrived on time each time.