ASAP Plumbing Services

t n.

BEWARE OF THIS COMPANY!! SCAM!! SCAM! Im a landlord with properties all over Phoenix & Mesa, over the last 15 yrs, and I have a list of vendors that I've used and trusted. So one of my properties had a leak in the kitchen, and it was a Sunday, so the plumbers that I regularly use, were not available for same day service on a Sunday, and this situation was a bit of an urgent matter. So after searching on yelp for plumbers, I came across ASAP Plumbing. The only reason I called them was because they have good yelp reviews. I talked with the owner, Nick, on the phone and he said he can have a plumber there within a few hours. The plumber from ASAP, his name is Daniel, he showed up and after he his inspection, he called me and after that a few red flags came up for me:

1) The first thing Daniel asks me is... ""Sir are you in the Valley?"" I told him ""no Im not"" (Im in Tucson, but I didnt feel the need to tell him that). In my experience, I know that some vendors want to see if you are a local landlord / investor, or if you are out of town, and if you out of town... guess what, they are more likely to try to rip you off.

2) After finding out that Im not local in the Valley, Daniel then tells me that we have a slab leak (where the pipe underneath the slab is leaking and it is coming through to the floor in the kitchen), and that the repair that he recommends is a ""rerouting of the pipe"" ...a job that would cost over $3,200!! Naturally, I became suspicious. Daniel said they would need to come back and perform a leak detection with their equipment to make sure.

3) Then, Daniel then tells me ""Hey you are going to want to have a restoration company come and clean up this water damage"" ----- HUGE RED FLAG!! (for anyone that doesnt know, PLUMBERS GET PAID A KICKBACK COMMISSION, sometimes bettween $500 to $1500 or more from a restoration company to send them referrals. Then the restoration company comes in and tears up your property (before the insurance company can come do an apprasil), and holds you hostage with the repairs that need to be done, and the whole time they will tell you that your insurance company will pay for it. They will create more damage, to increase the bill ---- because someone has to pay the Plumber's kickback --- And you the homeowner could be out THOUSANDS of dollars out of your own pocket to get your property repaired, because the insurance company likely will not cover all of it, no matter what the restoration company tells you).

4) Daniel tells me, write down this name, Preferred Choice Restoration, call this number, and tell them that Daniel from ASAP Plumbing referred you ----- RUN FOR THE HILLS!! If this is not so blatantly obvious, that Daniel is getting a referal bonus from this company if they close a sale with me.

After that phone call with Daniel, the scam artist, I was so weary about ASAP Plumbing. Not only did Daniel suggest a $3200 repair, but he told me to call this restoration company and tell them that Daniel referred me.

The next day, Monday, Daniel came back and did the leak detection with the equipment. And sure enough, Daniel told me me, ""yup, its a slab leak"", and the cheapest repair would be the repipe option, which is over $3,200. That same aftertoon, guess who I got a phone call from? A person from Preferred Choice Restoration called, and said that Daniel from ASAP Plumbing gave them my phone number and they wanted to sell me their restoration services!

***NOTE TO ASAP PLUMBING: HOW DARE YOU GIVE OUT A CUSTOMER'S PHONE NUMBER TO ANOTHER COMPANY WITHOUT PERMISSION??!?! DONT EVER DO THAT OR YOU GET NASTY YELP REVIEWS LIKE THIS ONE!!***

Being wary of this scam artist, I called a different plumbing company, to have them come for a second opinion.

So on Tuesday, the other plumbing I called, comes out and inspects the leak, and they determine that the leak is a broken faucet and pipe underneath the sink, and it is NOT a slab leak!! They fixed the pipe and facuet right away, and it cost me only $450 with this other plumbing company.

After the leak was fixed (not by ASAP Plumbing), I called Daniel back, and asked him ""why did you give my phone number to Preferred Choice Restoration?"" (which by the way, has horrible yelp reviews) And he replied... ""oh we work exclusively with them, so I gave them your number"" ---- SCREW YOU DANIEL!! That's like a car dealer telling you its okay for them to sell your phone number to Bank of America because you asked them about auto loans, so Bank of America can call you try to sell you a car loan. The only reason why Daniel gave them my information, is so they he can try to collect a huge kickback if I use their restoration services.

The owner Nick, will likely respond to this review, trying to make it better. But the truth is, you have a bad apple Nick, his name is Daniel, and it's not good for your business. Or this might be a companywide practice, who knows?

STAY AWAY FROM ASAP PLUMBING!!!

Charles H.

Needed a hose bib replaced as it was leaking and was welded on so I didn't have the tools to replace it myself. Wanted to install a 4-way on it so we could run hoses into some garden areas.

Emailed ASAP they responded that night, which I didn't expect with a reasonable quote.

Chet came out today and took care of it did a great job would highly recommend using ASAP. I know who to call in the future and will advise anyone that asks to give them a shout.

Isaac T.

Always there when I need that helping hand . They are my go to plumbers . Everyone who has come to help has been great .
Dishwasher
Moving plumbing
Sinks
Everything

Debbie D.

I hired ASAP to fix my sewer pipe, it had tree roots in it.....they suggested I reline my pipe, I was a little Leary, I asked is there a chance it could collapse they assured me it wouldn't.....they came to clean out the roots and they were cleaning and cleaning and cleaning, they were so aggressive at cleaning the pipe they broke through the pipe and the pipe is full if dirt ....they now say it almost double the price to fix it after I have the tree removed......I had the tree removed and have reached out to them with no response.....its been almost a month.......how can a company ruin my pipe and no feel responsible or refuse to contact me.....

Ian K.

We had a water softener installed by Kinetico several years ago. However, they only installed it to the hot water, therefore the cold water remained hard. Kinetico did not respond to fix the problem. ASAP Plumbing connected the main line to the water softener and then back out to the main line so that all the water going to the house would be soft. Only took about 2 hours.
They were on time, efficient, and friendly. Great service.
All places give a 2 hour time window and they arrived within the first 30 minutes.

Bekah D.

I replaced my own shower cartridge and couldn't get it to stop leaking. After wasting 2+ hours and getting no where, I googled 24 hour plumbers near me and ASAP was first on the list. From time of phone call to David arriving at my house, it was one hour (this was after 6pm). He was awesome and efficient! I will definitely use ASAP again. Thank you so much!

Luann S.

I had ASAP Plumbers out to my house the other day. I would highly recommend these guys. They were prompt and courteous and honest. My home was built in the 50's and has had plumbing issues since we bought it. Unfortunately the problem is worse than I expected, but the technician was honest with me about it. He tried his best and I totally appreciate that. I feel you can trust this company with all your plumbing needs.

Kim H.

This review is done about a year ago - When I noticed wet spots on my carpet I assumed the worst case scenario. I sent out quote requests to multiple companies but Nick was the quickest to respond and also had great ratings. He came out within 30 minutes of getting in contact, and diagnosed the problem as my dish washer leaking water. He didn't charge me anything for the service call and instead referred me to another company that does water damage restoration. I am very impressed the high level of service and I am so glad I canceled my work order with another place that my home warranty forced upon me. I will definitely keep Nick in mind when I need plumbing service in the future! Thank you!

Judy L.

They showed up to fix a leak from the AC reservoir holder above my laundry room. Water was leaking behind the walls, then into the walls, etc. What a mess! They came and help to get the AC water pan fix and worked with the restoration company for timing.

Lisa T.

We had a leak outside - ASAP phone response when I called in was great, text received confirming appointment, technician Chet communicated with us morning of appointment, and was polite and communication was good during entire project. The price was reasonable and the repairs seem to be sound. This is the second time we have used them in 3 years at different houses. They were my first call when we had the leak in our new home.