ASAP Drain Guys & Plumbing

William L.

Called to replace a water heater. On the phone, I was told the base price was $1,098, but actual charge could be higher, which I understood. When their tech arrived, I quickly began to feel there was no way he was going to let me pay the $1,098.

The ASAP tech began what I felt was aggressively upselling me. He said I needed an expansion tank, which captures hot water that has expanded and that my water heater needed to be raised off the floor. He said these were code. He said I also needed a filter for my gas line. He said I had to plumb an exit pipe for the drip pan (I already had one) and that I needed a new, custom sized drip pan.

After I said 'no' to all of the 'upgrades', he said ""well, then it's going to be an additional $300 for me to bring the install up to code"". I was no longer sure if this was an honest cost. A minute ago, he said the expansion tank and raising the water heater were code, but now he was willing to remove those from his quote??? I didn't feel I could trust his professional opinion so I said I'd call someone else. He then demanded a $100 estimate fee.

I called ASAP's office to complain about the estimate fee. Emily at the office told me they inform all customers of this fee when they call in. She said they record all calls, so could prove it to me. She put me on hold for about 10 minutes, then returned to say that she listened to the call and indeed, they did NOT inform me about an estimate fee. The manager said he'd reduce it to $78 but they refused to waive it unless I had their work done.

I had another plumber out to do this job. The expansion tank wasn't necessary. Modern gas water heaters have enclosed burners, so raising them isn't necessary either. The existing drip pan wasn't rusty, so just a dab of caulk on a hole was all it needed and it's existing drain line was fine...he tested this by pouring in a cup of water and watching it drain out. I lost $78 but avoided being totally ripped off.

Donna T.

Great Company! We found them on Yelp!
We called them and they gave us a good quote to fix our shower handle and cartridge. They came out the next morning ( which was good because our water was shut off), fixed it and stuck to the quoted price.
Which was a very good price for all the work he did. Philip was very nice, professional, and knowledgeable. Did his work and cleaned up the work area real good. He was a young lad and enjoyed what he was doing and it showed in his work ethics and work quality!
Should any future plumping problems arise, and they will! This is the only company we will call out. We did call a few other 5 star companies and the responses were not nearly as good.

I highly recommend this company!

Liza S.

I had a plumbing emergency last Friday night about 10pm. ASAP drain guys arrived promptly at 8:30 the next morning and diagnosed and repaired the issue. Vince, the tech, was courteous, professional & capably repaired. The plumbing! Thank you!

Shannon I.

Unfortunately Homeowners do not know if their water heaters are installed to code or not. When a plumbing company does a faulty installation, homeowners may never know until they are selling their home and it is called out on a physical inspection. ASAP installed a corrugated flex pipe on the TPR overflow. It should be a smooth bore solid pipe. We reached out to contact them and have them fix their faulty installation and they said they would charge my homeowner. They do not stand behind their work and that is sad. I told them that I was going to yelp them and they still didn't do anything. Oh well......now you know what to look for when you have a water heater installed and who NOT to call. This is the response I received upon telling ASAP that I had written a bad yelp review: ""We appreciate it."" Obviously they do NOT take customer seriously.

Rea A.

i do not recommend this company at all. they were called out to fix our condo complex's water heater. they insisted they needed to go through my home or a neighbor's home instead of accessing the water heater from outside. the water heater access was up a small inclined slope and the plumber said it wasn't safe enough to pull the new water heater up. our neighbor declined the plumber going through his house, understandably. so, the water heater was dragged through our home by one plumber. i told him to measure first, because our door frames are narrow and i did not think it would fit through with ease. he ended up having to remove doors and force the heater through. it should have been brought through, with caution and respect, by two or more people. he damaged our newly renovated home in many places and didn't say a word. as the day moved on, i noticed the damages and confronted him. he said, ""i know. i'm sorry."" it felt incredibly dishonest to me that he waited for me to find the damage. he suggested he could sew our upholstered bed frame back together for us and sand down our damaged door frames. once, again, just very unprofessional. the damage included dented flooring, chipped doors/frames, a door that won't shut right, chipped slider door casing, tear in upholstered bed frame, and a lot of dirt and grime all over walls/doors. an unprofessional customer service agent from the company has continually communicated with a lot of rudeness and even hung up on my husband intentionally. as far as the water heater install, we noticed the next day there was water leaking all over the electrical panel. they had to come back out and apparently, the water heater was installed backwards. asap plumbing has failed to remedy the issue after nearly three weeks. we have had to call multiple times a day to get answers and get our case moving. it is still unresolved as of today. our property management has decided to no longer employee these guys and i suggest proceeding with caution, if you choose to work with them yourself.

Linda M.

I live in a 1,344sq.ft. mobile home which is 40 yrs old. I knew the day would come when I would need to have the house re-piped/re-plumbed and it finally did. That's when I called ASAP Drain Guys for a bid. They sent Harold out to bid the project and I'm glad they did. Harold was fantastic. He was very professional and informative every step of the way, from the initial bid process to the completion of the job. And this was not an easy job to say the least. Harold had to do all the work under the house with approximately 2 feet of clearance space between himself and the pipes while lying on his back the entire time. His skill and knowledge in addition to his work ethic was very impressive and I felt confident that the job was being done right. This is why I am giving Harold and ASAP Drain Guys a five-star rating. I highly recommend them and be sure you ask for Harold to be your service technician. You won't be sorry.

Carole B.

ASAP did a work at my house in San Marcos, very professional and clean, they arrived on time, we are happy with their job, Harold did a wonderful job. Thank you ASAP.
Lowell.

Jecca R.

Awesome service!! Had an emergency in our kitchen with us waking up to our sink leaking overnight and water all over the floor. Called at 7:30am and they had someone out at 9am! Super friendly service over the phone. Tim did a great job and was polite, pleasant, and explained everything he was doing and even checked things ""just in case."" Everything was done within an hour! Price was awesome and super reasonable. Would definitely recommend.

Mary M.

Rick Rodriguez was AMAZING! He was so kind, and talked me through the tiny little issue that had totally thrown me into a tailspin of panic. I thought that a recent stump removal had nicked one of our septic leach lines, because it was stinky and damp, so I called, freaking out on a Sunday night. Rick showed up quick, turned on the sprinklers, and asked when our brand new trees had been planted, and could the nursery have maybe, perhaps, I don't know, used manure. I felt like the BIGGEST idiot, but he was SO nice, and explained how the leach lines work (we're new to the wonderful world of septic tanks), how to care for the whole system, and even stayed and talked to me and my husband about all the cool green water upgrades we could start planning (he KNOWS his stuff). I DEFINITELY plan on calling ASAP again, simply because of how down to earth and real Rick was. He went out of his way to make me and my husband feel like he could manage anything we threw at him, even if it was just a sneaky broken sprinkler line, pretending to be a septic leak. A+ for Rick, give the guy a raise! :)

Greg S.

ASAP Drain & Plumbing guys are the absolute best!!!!! Sebastian, of course is our most favorite plumber in the world!!!!! He is so qualified and efficient, he re-did our whole house sediment filter with plumbing unions so if I have to replace it again, I can do it myself. Plus he sourced parts for our older bathroom tub spout and valve. He must be the absolute best when it comes to soldering plumbing joints - they're the best I've ever seen. Sure, I could have done that part myself, but I would have set the house on fire and the fittings still would have leaked!!! In addition, the ASAP quote was the best ever - one company, with the pink trucks, wanted nearly $900 for the sediment filter changeout alone, and ASAP charged me $185!!!!! ASAP guys, especially Sebastian, are now our #1 go to guys for any plumbing issue!!!

Mary & Greg