ASAP Appliance & Plumbing Services

Patrick B.

Service: tankless water heater repair

After about an hour of complaining about the pipes in my basement and calling the manufacturer to complain about the pipes in the basement he decided that it needed to be replaced.

He didn't turn it on, didn't ask me to run it, didn't try to reproduce the error code. Just decided that it was probably irreparably broken. $150 for literally nothing.

Call literally anyone else.

SP S.

Before picture of leaky valve and washing machine box. After ASAP plumbing ""fixed"" the leaky valve.

S P.

I was unable to leave pictures. basically Curtis somehow burnt washing machine box, it was all discolored and melted, he was supposed to replace the valve and in the process cut into my washing machine box, burnt the box, zip tied the new valve to the cut/burnt plastic box to keep the piping/valve from falling down. honestly, im not a plumber but I took one look at this and was in complete shock!!! I could not believe how awful it looked . it looked like I asked somebody off the street to fix my plumbing. then he had the nerve to text me and tell me he was finished and all was good except for a little trouble which he was able to get ""creative"" and fix! he also shut the main water off to the house and informed me he left it off because he didn't feel comfortable turning it back on after he made the repairs!! HUGE red flag!!! I'm seeking advice from my attorney on this matter!!

Doris D.

The company is ridiculous. First they were to come yesterday snd I guess one worker got sick and couldn't come out so they added us to another person schedule who never showed up when we called we were told the driver is off at 4:45pm. Thats not out problem we are a paying customer and this is horrible customer service. They told us someone would be out first thing in morning today 2/10/23 and nobody showed till almost 4pm. I bought a water heater from them almost 6 months ago for it to be leaking water and this company does not care to do the job right. I only gave a one star cuz it made me rate it!

Troy J.

$160 down 2 different technicians 2 different afternoons waisted and the problem still not fixed
The best part they scratched the wood floor moving the dryer
Over charge for parts the service charge is ridiculous
I decided to take the $160 loss than let them back in my house

Sheila V.

I had ASAP come out to our residence to check out our LG Washer. After being told by the technician that it was the motor, we were advised by LG the motor was under warranty and would be replaced after paperwork was complete. It has been over a month with no washer, 7 people in our home and still no help through ASAP. ASAP states they are not receiving the paperwork from LG as LG is saying they have and just need the technician from ASAP to call them with the motor number to get a replacement. ASAP then advised they don't work with warranties and after letting them know there is nowhere on their website that doesn't say this, they still haven't assisted. Horrible customer service

Charly J.

ASAP sucks and was unable to fix my washer! ASAP gave incorrect diagnosis on parts and then refused to return the parts .. they are a scam! I'm 500$ in the hole and still need a new washer!

Josh E.

We called ASAP to repair our ice maker. They came out and presumed to have fixed it in 5 minutes. Yet, after 24 hours, the machine still didn't work. They came out a second time and the new diagnosis was not the appliance but the plumbing to the appliance. However, on the initial visit no problem with the plumbing. The ASAP plumber came out and ""fixed"" the plumbing to the ice maker. Paid another fee!!! 24 hours later, the machine still not working. Now they want to take ice maker to shop and have me pay even more $$$. Frustrated with repair, unsure of competency. Would not use again!!! Still no ice!!!!

Shane G.

Very unreliable. We had our dishwasher looked at by them. They said they needed to ordered parts, that they would only take a couple of days to get them. Two months later we are still waiting.

Alicia F.

I'm writing this post to speak of my recent experience with ASAP Plumbing and their technician Chris.  I recently had Chris out to look at my dishwasher and some issues I was having along with replacing a disposal.  We inevitably needed to have our dishwasher replaced do an unfortunate experience with another contractor.  When NFM came to install the dishwasher, they were unable to do so because, as they explained it to me, the water source to the dishwasher had been removed by whomever replaced our disposal.  I reached back out to ASAP Plumbing to have someone come back out a fix the initial job.  I indicated that I would not be paying for a service that I already paid for but was my understanding not completed correctly.  Now I am not a licensed plumber, so I am only going off what someone else is telling me.  When Chris was on his way to look at what was going on, he became VERY argumentative that what I was told was not correct.  He was argumentative to the point where I felt attacked and did not make me feel comfortable allowing him into my home as I was alone.  I then spoke with Taylor about getting someone else out to my house to resolve this issue.  Again, I explained that I would not pay for a service that I have already paid for but if in fact this was something totally different, I would be willing to pay for a new service.  I tried to explain that again I have no technical experience and going back in forth about a drain or pipe means nothing to me.  After multiple calls, lacking empathy, patience and general customer service, I decided to cut my losses and will try and find someone else to fix or finish installing my new dishwasher.  Hugely disappointed in the lack of service this company provided even more than that is that they allow their technicians to speak to their customers in a way that makes them feel unsafe and vulnerable in their own home.  Because of the argumentative nature of the representatives I interacted with I would not recommend their service to anyone.