Artesian Plumbing

Susan F.

Fidelity National Home Warranty hired them to investigate the fact that I do not have hot water in my kitchen. Mr. Timothy Watters sent his assistant to my water heater, while I showed him the problem. I had no hot water in my kitchen, the water heater was too far away. He told me I needed a recirculating pump in my attic that would cost $1650. They promised to "fill out a form" showing this information. Mr Watters told me Fidelity would not pay for it. After they left I found my hot water was excessively high 145 degrees F. The assistant was in the garage alone for some time with the hot water heater. I am handicapped and cannot get away from the scalding hot water (145 degrees F) in my handicap shower, which is close to the hot water heater. I had my husband turn it down the next day. At no point was I told or asked permission to raise the temperature of the water. When it came time to give me the form showing I needed a new recirculating pump in the attic, the assistant ran in, handed me Mr. Watters card with the words, "For Circulating Sustin? $1650" He said they were out of forms. Then they reported to the warranty company that there was absolutely nothing wrong with my house, and they never mentioned the recirculating pump to Fidelity, according to an email I received from Fidelity. I called Artesian Plumbing and spoke to Mr. Watters son, Eric, who loudly insisted his father never promised to write down recirculating pump on a form, and that he would never raise the hot water level on a hot water heater without permission because that was illegal. I said then obviously the assistant did it and he appeared to be operating under the orders of the owner Mr. Timothy Watters. And he represented the company, which committed an illegal act. He denied it. They would not provide me with a written statement that I need a recirculating pump despite the fact that the company promised to do so. They repeated that Fidelity wouldn't pay for it. I guess this was their justification for not reporting correctly what occurred.

Russell P.

These guys are awesome great price repiped my whole house awesome to do business with highly recommend

Alisa W.

This company ! Totally impressed with the friendly , honest and down to earth professionalism that was shown to me and my husband .. The owner , Tim , what a guy, Hard to find these days a company that bends over backwards for their customers . We will never ever use any other plumbing company , they're the bomb diggity of all !
James and Lisa Jones- Chandler, Tx

Brandi D.

Called last night about an oder problem that was coming from the base of our toilet. They sent someone out this morning and the experience with this company was as good as it gets. They identified the problem in less than a minute, had the tools and materials to solve the problem in the trunk, and was in and out in less than an hour. I will definitely be using this company for any future jobs.

Ruby S.

Thank you Tim Watters for the efficient manner and professionalism you showed during your time here. You came in assessed and fixed the problem. I will always recommend you as #1.
Ruby Sparks

LaBrenda V.

Artesian Plumbing is the best my 70 year old mother can call these guys and we get fast friendly and great service every time! It is nice when you get fast affordable service and its done right the first time!!!!

Amber G.

Tim and his crew are very professional. I had a clogged bathtub and bathroom sink. I called Artesian Plumbing. The Secretary was very pleasant and friendly. They came the next day and had it fixed in no time. They even cleaned up after themselves. I give them 2 thumbs up.

Jim J.

Just the most fantastic plumbing company I have every seen. They treated me like family, unlike some other local plumbing companies here. I will always use Artesian Plumbing!!