Art Douglas Plumbing

Christine L.

Please, do not use this company, If you do, be sure get a second quote. My shower handle started to drip, so I called Art Douglas plumbing, cannot lie the free estimate was very enticing But as you learn in life nothing's really free. The technician came out within an hour and a 1/2 first off he went in my shower didn't put anything down and got black all over the bottom of my shower. He spent maybe 5 minutes in the shower didn't really do anything and I was informed that, the the ring that held the cartridge on the handle that was causing the drip had calcification and he couldn't get it off. He would have to cut a hole in my wall behind the shower and replace all the valves, then I would have to hire someone someone to come in and re sheet rock the wall, texture and paint it at another expense to me, which by the way, they knew someone that could do the repairs. Now just for the plumbing cost alone I was quoted was $725.00. Not including wall repairs. I told him that I would think about it and that I didn't have that much money right now, because i knew this just didnt sound right and I was going to get a second quote. Long story short I had someone else fix it and the ring came right off and wouldn't you know they didn't have to cut a whole in the wall and now my shower works perfect, no drips, new fplate and handle all for $100.00. I feel because I am elderly and a single woman this company tried to take advantage of me and do work that was not required to make a buck. Always get a 2nd quote, there are lots of people out there trying to take advantage of elderly people to make a dollar.

Mary R.

I called to ask for help and was asking questions and the lady goes I have the other line ringing she didn't even give me the time of day

Leigh Anne B.

They didn't do any plumbing in my home, but one of their employees hit my car with their work van and didn't leave a note. I tried on numerous occasions to reach out to the manager or owner and never received a call back. So I filed hit and run charges with Clovis PD.

Kimberly A.

Just an update to the actual service that they provided. In addition to coughing in my house during Covid I found that the brand new washer that I didn't ask them to fiddle with when they put in the utility sink will no longer fill with water. Of course I am sure that they will have a ready excuse that places responsibility for this directly on my shoulders evrn as they refused to take responsibility for what I consider unsafe practice during Covid.
What I find very odd is that given the stories of abuse on Yelp, they seem to have positive reviews..
At least with me they've engaged in an irresponsible, patronizing, entitled fashion.
Hlow on earth have they managed to stay in business so long?
I had thought that perhaps their longevity would reflect a maturity, a type of accountability for the health of their customers. Don't you hate it when a company claims to care about the safety of your home and yet they are a threat to it?
Every time I look at their claims on their ads I want to puke.

Harry D.

These guys are great! i had an ""emergency"" leak under the kitchen faucet (aren't all leaks emergency?) and Andrew said he would send someone over ""right away"" for a FREE ESTIMATE! [note; i was told by other plumbers that they would charge $110, and even $150 for a call out). Technician Frank came right out and found the source of the leak and gave me a FREE ESTIMATE. i was thoroughly impressed and will use them for my future plumbing problems. Thanks Art Douglas!

Ann N.

Richard N.-- I called Art Douglas on Saturday morning due to a leaking water heater. Andrew the dispatcher was very polite and told me all technicians were on jobs, but he would send somebody out as soon as possible. About an hour later Andrew called back and said he had someone available. A few minutes later Josh, a Master Technician, arrived. He was very courteous, helpful, and efficient. He explained what he was doing and answered all my questions. I was fully satisfied with the service provided and would definitely call them again. An added benefit is they don't charge extra on Saturday, and they provide a visit and estimate at no charge.

John C.

A stress saver is all I can say about Art Douglas's Plumbing. Our storm drains were clogged during the last major storm and we were leaving for vacation. The backyard was flooded. What can I say? I went on YouTube to see how I could clear them and the only solution was hydro cleaning the lines. Art Douglas was our solution. I called at 1pm. and they were at the house at 3:30 with the drains cleared and cleaned by 4:30. Amazing service and very friendly staff.

Alana S.

This is a top notch company. I'm a renter so my landlord had to request the service. Doug called me in the morning to see if I 'd be home at a particular time. Once the time was confirmed, repairman Frank showed up on time and repaired my leaking sink. He was professional, very polite and quick. My sink works beautifully with no leaks. I would highly recommend Art Douglas Plumbing. Thanks guys!

Linda I.

Had to replace flush valve in Toto Toilet. Came out and advised he needed to order part and would get back to me. Two days later received call telling me that the part has been discontinued and I had two options replace the toilet for $850.00 or the tank for $400.00 (assuming it included installation and take away of old toilet since original cost $430.00). Advised him that was the ""wrong answer"" and then went online and in 30 secs. found a company out of NY that had discontinued Toto parts. Ordered on line for $32.00 and arrived in 4 days. Called Verns Plumbing and had it installed in 30 mins.
Lesson. Don't trust them they lack professionalism and service to customers.

Joey D.

I honestly cannot say enough about this company! I have three homes, two rentals and my primary residence. ANY time I have a plumbing issue I call them. I've probably called them 10 times over the years, everything from clogged mainline to replacing my water heater at 8pm on a Saturday, their response is super fast and the customer service is out of this world.
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Today I called and spoke with Andrew, he got me set up in minutes, sent over Josh who replace my bathroom sink, super nice guy and he was done within a couple hours. New sink looks amazing!
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Reasonable prices outstanding reliability. I'll never call anywhere else.
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Loyal customer forever.