ARS / Rescue Rooter

Ricardo R.

I have been satisfied w/ this company. Not everything goes perfect on the job and they correct any problem that arrises in thw future with no problem.

Cindy N.

about 2 months ago we went to Home Depot and they sent out their contact connection with ARS. The rep was pleasant, personable, and the cost and options of units went well. We made our choice and the install was set. All went smoothly until a week or 2 later. During the install the condensation pipe from the AC was pushed aside and not properly resecured so we had water drain thru the ceiling and into the bathroom. ARS was prompt about sending someone out to assess and repair the problem, then set up time/date for a drying service to come out. The next evening we had the drying service come to place 2 fans and 1 de-humidifier as well as set up their electronic monitoring system so they could monitor the drying process. For 3 days we listened to the fans and de-humidifier do its work, until the service came out again to remove their equipment and deem the area dry. We were told we'd have someone out soon to replace all the wet insulation that had been removed and fill in the screw holes from their monitoring equipment. A month later, and after many calls with no return calls, appointments with no one showing up, we finally had someone come out to assess what needed doing, then make an appointment to come back 2 days later to do all the work. He never showed or called. Another call to ARS and we finally had the appointment for the insulation and repair, except the team for the insulation did not come prepared to do the hole repair so we sent them on their way. Tired of the run around, and lack of proper customer service, the screw holes are being fixed by someone other than the ones who created the problem.
ARS install service is great--they get a sale, money is paid, and all is good. But if you need anything more than that after the install, give up and find another way to fix it. Their customer service and follow thru practices are poor. The people are nice, and I'm sure the mean well, but the quality of service is just not there.

Friedrich S.

Called them for an estimate, the guy came out the next day, The water heater was a tight fit, BUT unlike the other 2 guys who came out he was UNABLE to figure out how to get the old water heater out , & wanted to cut a second door through the wall to get the old heater out & the new one in, he also semed interested in building a whole new closet in the garage, or installing it in a differrent closet & running all new lines to that closet... WORSE the water shutoff valve was right there & could have been cut of f & replaced with a single weld on just 1/2 of the valve as the water heater could be replaced later, for that SIMPLE job he padded the estimate to $400 , even though hois own company had replaced shutoff valves under sinks for me at less than $200 before & the part costs $30 at home depot......His total estimate for the complete
job 2,900 which is NUTS. the Contractor I hired My Texas Home Services was able to start the job at 4pm that day, ordered a 40 Gal SLIMLINE heater that fit the space WAY BETTER than the original & lifted the old heater out with just 2 guys & EVEN EASIER than the guy who did the 1st install as that guy had cheated & disassembled the doorframe to get the clearance he needed & Len figured a better way.....He also included the shutoff valve & charged me WAY LESS way closer to 1k than 3k ........ Rescue Rooter was a TOTAL waste of time, not what they once were . They USED to be way better ...

Carla L.

SEE THIS COMPANY COMING RUN TURN AWAY ASAP!!!!!!!!!!!!!!!
This company came out to our home in November and the tech did not connect the wiring corrected and caused our electricity to pull from the emergency heat pump. In doing this caused my electric bill to double for the months of Jan and Feb. From November to Feb 5th we had 4 tech's come out to our home and we finally had a tech that knew how to correct their problem on Feb 5th caused us to go in further debt of $730 worth of electricity bills for those two months. The damn heat would not even come on in our home "Super Bowl", Feb 4th so we called customer service 3x to complain and was told somebody would be coming out to fix the problem, it was in the teens that day and guess what no one ever came!!!!!!!I demanded to speak to a manager and after waiting 2 weeks Dan Bennett contacted me promised he would reimburse us for the error on the company part but that didn't quite happen either. He reimbursed me for my January bill ($400) which my bill was $403.85 and once I sent my bill for Feb they pretty much told us that was our problem to deal with?????? Your guys came out and ran the wire to our emergency heat pump from Nov to Feb 5th (3 months total) and your telling me $400 repayment out of $730 is our remaining problem???? They charge you outrageous prices for the installation and equipment and I have in writing by their tech stating it was installed incorrectly and you tell me it's our problem. I will be taking this to Home Depot who we originally required the service from and they sub contracted out to these morons!!! I will take this to BBB, and to court before I allow someone to take advantage of my hardworking dime and think they are getting away with this one. The only descent people representing this company is Joseph Kelly (tech) and Kim in customer service. For everyone else that I came in contact with their I don't give a s&it attitude on correcting their mistake. Thank you to Israel for being honest and stating the problem in writing about the company's installation being wired incorrectly. I have a huge peace of mind knowing when we go to court I clearly won't have a problem from the judge in this matter.
The worst company ARS worst company ever!!!! I could continue but I'm headed to BBB next. I can't believe Home Depot is continuing to even
affiliate with them? Looks like I'll be switching over to Lowe's.

Lauree R.

Beware of any specials they have. Make them go into detail on what it covers.

The didn't say anything about Their $88 dollar clean out is only good for one time down your pipe and 30 min only. Sorry, but got that amount time, you should be able to go down several times.

Carla P.

I saw that the carpet in my garage was wet.Opened the door to my hot water heater and saw water in the pan and wet cement. I called ARS Rescue rooter, this was on a weekend. The ARS Plumber came out, looked over everything. Told me that my water heater busted and that I had really gotten my money worth out of it because it was 14 years old. He also said he would have to replace my water shut off valve because it wasn't working. He was trying to turn off the water to the hot water heater so that I would still be able to flush the toilet, since hot water heater could not be replaced until Monday. He quoted me $2,000.00 for everything. I decided to call Lowe's and was able to get a top of the line hot water heater, installation and parts as well as permit for only $1,000.00. I will never call this company again.

Carol D.

If I could give them a negative 5 stars I would. Worst service ever. I called early this morning about an emergency leak under my kitchen sink. I am a senior citizen and called them as 3rd on my list. They promised to be here today (Friday). After three follow-up calls to them and their promise that (at 4:30 PM) someone would be here within the hour, no one called and no one showed. I still have a leak under my sink and will have to live with it over the weekend because of their inefficiency and unprofessionalism.

Cynthia L.

I would like to give negative stars if possible.

When we were having tile replaced we noticed water so called ARS since associated with Home Depot.

George came out to run tests. He quoted one price but charged more later saying more tests were needed.

When we asked for detailed results to justify the estimate we got the run around and calls weren't returned. It all seemed shady and unprofessional.

Janet B.

OMG! Where to start? Toilets were not flushing and were draining slowly. I tried to get someone out on a Saturday but they were busy. Tried on Sunday but was told my problem was not enough of an emergency. They then called on New Year's day to see when they should come out. After living with it for 2+ days I asked them to come out the next day. Appointment between 5-7 pm. He shows up around 6:15. Tells me I have roots in my line and he needs to send someone to video it. The $88 special apparently didn't apply to my situation so I end up paying $260 for him to run a snake down the line to open it up. He says he made an appointment for me between 3-5pm on Thursday. I take off work early. No one came. No one called. I called them and was told they had high call volumes. Yeah, so what?! I had an appointment. I was told that the other calls were more important and they could maybe try to come tomorrow. In the morning. maybe. This company sucks. They lie to you. Don't honor the deals they offer and blow you off when they don't feel like doing their job. RUN. RUN AWAY! Don't waste your time, money or sanity!!!

Matt M.

Made a appointment for today between hours of 8am 12pm no one ever showed I called three times throughout the day...they told me that someone would come and call before they arrived... called 3pm for the last time they told me that they rescheduled my appointment for Thursday without telling me! They also lied about telling me that they called me to reschedule...I never once received a phone call!! I've used them before all other times they have been great... but I'm very dissatisfied and probably won't use them again because of it. I took a whole day off work for nothing ,all I'm saying is that they at least need to keep there customers informed!