ARS Rescue Rooter

Susan H.

Very unprofessional company .
They lack professionalism, work ethic and common sense.
Management does not care for the customer satisfaction or making sure work is done correctly.
It seems they hire untrained individuals with no experience in customer service .
I was given a supervisor number by the name of Avery and she did not answer the phone or even attempt to return any of my calls .

I am very disappointed but cannot expect much with the bad reviews given .

Jane K.

I needed a mini split air conditioner for my new sunroom. I had 4 companies come out to give me a bid. I was just sick listening to what they were telling me. LOTS more complicated than I read mini split systems were. It was MAJOR work -- they had it going through the attic -- one even mentioned drilling a hole in the brick into my clothes room! Three of the companies never even sent a bid. The one that did wanted $15,000 - the mini split system was around $1,000 $14,000 it is a little excessive for labor!!!. I was so disappointed. I put outa search through one of those services that sends your name to the companies. ARS called within 30 minutes on a Saturday evening. They sent the representative out on Sunday. He came out, took a look, and said exactly what I read mini splits should be. No b.s. I asked if he could email me a bid as soon as possible. He said, "I can give you a bid right now." It was very reasonable. When the air conditioning was ready to be installed, they were here the next day. They worked all day and did a fantastic job installing it. The electrician came out today to hook it up and it is just fabulous. From the very start of the process, they have been honest, extremely prompt, and so very, very easy to work with. We are going to have them replace one of our HVAC's in our house now -- we were just so pleased with the way they do business.

rhonda R.

Horrible!!! they tried to charge $400 for a clogged drain. Never passed a camera or any diagnostic attempt. advertised $80 for this service. Unprofessional, rude and shady

Marla T.

I used them last year and the service was fine. I have now been bombarded with calls from their marketing. I have declined the service special they are offering and they continue to call daily!!!
I will never use them again based on this harassment.

Christ K.

Do not I repeat DO NOT use this company. They came out for an estimate and broke our valve claiming it was an accident. Very shady people here.
I give it a negative star .

Channell C.

This started with a backed up toilet and has lead to a total drain pipe replacement which now I don't even know if I really needed. I trusted ARS and Brandon and went woth them even though their bid was a few thousand dollars hirer than others because I trusted Brandon. This company preformed such a bait and switch. Sent out a technician Brandon who promised my $22,000 drain pipe replacement job would be done in a week. I was never told I'd be with out water, but on 2 seperate days they showed up and cut all the water off with out telling me anything. Mind you with 4 kids in the house. Now after more than 2 weeks, they have stopped working. Brandon stopped responding to texts and calls. Even after I called the main office I still have gotten no response. They unwrapped the main water pipe to my house for absolutely no reason and now it some how has a leak. I had to patch it because no one from ARS will respond to me. This morning I realize that after they worked under my bathroom sink, it now has a leak that has damages the cabinet and drawer. They requested funding from my bank even before the city inspector had come out, which I thankfully stopped. Do NOT fall for their lies, they have left my yard a mess, broken 2 pipes, and won't respond!

Lan W.

They charged $89 to make an estimate while other plumbers are free to estimate. After we requested an estimate to do plumbing work: to move the gas line a foot to connect to the gas stove, and make pipes connected under the sink for the new sink faucet and dishwasher. The technician asked me for a paper and talked to another person (his boss?) to write down the estimate (later email me) which is more than double what other plumber's estimates.
Do not use them or bother with their estimates.

Bo F.

Do yourself a favor and call John Moore (or anyone else). There must be a corporate policy refusing the staff to return calls from the client. A bizarre concept, "don't return the clients phone call." You are better off calling someone else.

Tracy M.

ARS is overpriced and has inexperienced technicians. Brandon Comstock connected my main sewer line to the liquid tank instead of the solid waste tank. Two days afterwards, I had water in my kitchen from their repair. Then, he threatened me when I would not pay the remaining deposit on his botched repair.
Does anyone know of an experienced, reasonable plumber in the Pearland area?

Brian K.

HORRIBLE PEOPLE and COMPANY! I never write these reviews and I'm open on these types of things, but these people at Webster location are trash. They base what they made off sales and commission, so they try to get every penny out of you.

My dad is in his 60s and these people accidently put nail through the A/C wire that ran in the attic as they were replacing his pipes from galvanized to PEX. Well of course it shut his A/C off in July for 2 days. SO, ARS sends out their A/C People and they see the fuse panel had a popped fuse at the breaker box and where the problem was and wanted to charge him $7400 dollars for a new A/C unit when it ended up being a $60.00 dollar fix and they caused the problem!!!

They won't call him back so I stepped in since he is older, and I can't get any call backs from them as well.