ARS / Rescue Rooter

Barry S.

ARS came out and re examined. No fix. But appreciate attention. Still have issues with the setup. It seems that the pan does not drain effectively and condensate drips off...

Geralynn P.

I am so disappointed in this company! They sent someone out for service on my AC which was out. The service man went into the attic and outside and after 5 minutes told me I needed $4,000 worth of service. My doorbell camera showed he arrived at 2:53 and was out the door at 3:11. That was him looking at the AC, telling me what I needed, and answering several of my questions, 18 minutes total. He said I needed an evaporator coil because mine was leaking freon and a capacitor. The capacitor (which this "professional" misspelled on the receipt) was only a $341 repair. He didn't offer an alternative and when I said that was the price of a new unit he told me a new unit would be $10,000. That price is not accurate for a unit sufficient for my home size. He charged me a $94.95 service fee which includes an additional charge of $15 that was not disclosed to me when I called.

My 11 year old son and I spent a second night in a home that never cooled off lower than 85 degrees. I called a competing company the next day and they asked how the tech knew there was a leak if the capacitor wasn't functioning. He said there was no way he could get a gauge reading if the capacitor wasn't working. Keep in mind he carried the gauge with him both outside & to the attic. This company could not come out for me that day but advised me even if I decide not to use them I should have another company come out for a second opinion. I found another serviceman and former ARS employee who was able to come out. He replaced the capacitor, checked the freon level (which was fine) and the AC is up and running. This cost me $200.

ARS was perfectly fine with taking a service fee from me and walking out the door. Allowing my son and I to remain in a scolding hot home during the Texas summer heat. All so they could make 11x the amount that was really required to get my AC functioning again. Shame on you ARS!

Cathy B.

The technician charged me almost $500 to tell me that my problem was going to cost somewhere between 11,000 and 15,000. He would not give me a copy of the camera view so I could shop the price around. I had to pay an extra $300 to another company to get a camera view. In the end my problem cost $4200 with another company.

Tina M.

Four months later and the replumb job that ARS did now means that our bathroom sinks and commodes are stopped up and won't drain!!! And ARS has the audacity to post their autobot customer service comment on my review! Since the shoddy work and destruction done by ARS, we have had one replumb and other plumbing repairs done to rent houses by another company that charged HALF of what ARS charged us and that company did professional work without additional destruction! Fortunately, I will be calling them to repair the work that ARS supposedly did. I can't give a low enough review for ARS. If anything, charging THEM would be the only option.

Kate B.

If I could select 0 stars, I would. What a scam this company is. They may be fast, but they are also fast to try and take advantage of customers. I called recently about my AC and was told I needed to replace nearly all of my system. Oddly, the same guy came out as to a year prior. Later I learned that's because they are a big sales team - Always Be Closing! Thankfully, before clearing out my family savings I got a second opinion. Only a small part was broken and it was less than 10th the cost. Shame on ARS for taking advantage of customers like this!

John R.

Going through my Home Depot recommended seller / installers I purchased 2 complete a/c system 3 years ago from ARS here in Houston and each year I have paid the maintenance fee to have them perform the annual summer / winter services. The salesman that sold me the system told me that as long as I had them do the annual services that I had a lifetime warranty (first mistake believing this). The second year one service tech said the (new) system needed some additional minor service for $200. and I said o.k. after which he had me make the check out to him not ARS (my second mistake). Leading into this year they sold me surge protectors for both units NOW telling me that if the system was damaged by an electrical surge the warranty would not cover it. Why didn't they put this in the original 20K bill? Then a few months ago one of the (communicating) thermostats went out which is not the everyday thermostat. I called and scheduled to have it replaced along with the summer service / check up. The tech arrived for the service but did not have a thermostat and knew nothing about it and could not do the service. When I called in to inquire why,.the dispatcher told me they canceled the t-stat order but no explanation. I placed a second order for the service & t-stat. The service tech arrived and informed me that the thermostat was $460.00 plus labor for running a new wire due to the replacement t-stat requiring 5 wires and the old wiring only had 4. Now my systems have a 10 YEAR WARRANTY including the THERMOSTAT. They have refused to honor the warranty they sold me with the systems. The lady on the order desk verified my warranty and could not understand this. The lady in customer service that told me they would straighten this out and citing they just had a management problem NEVER called me back to correct their failure to honor their product. I would not recommend ARS to anyone, I had recommended them in the first year to 3 friends, one they tried to rip off, one threw the service tech out within minutes and the other said he service was just o.k. You would think that a company with this name would be on top servicing what they sell and CUSTOMER SERVICE. I give them a "0" in the 1 star that must be checked.

Paul D.

Matt Hintz... Did a great job ... and was honest about what the job needed...Was dreading calling a plumber so it was a welcome change from other times that I have had bad experiences with service calls

Shahzad K.

They are real bad. .. donot hire them. They will cheat with you. ... All they want is your money. . Worst service.

Hank Alan R.

RIP OFF alert. As an uneducated AC HVAC guy, this company has been able to swindle almost ten thousand dollars for unnecessary equipment. Two years ago they replaced the majority of my AC unit, everything but the furnace. This summer, they told me a needed a new furnace for a whopping another 3.6k. Well I started reading and talking to others with more knowledge than me. Turns out my furnace was fine it was just a blown out blower motor. When I asked for just that, they gave me a guilt trip and finally quoted me 1.5k with labor. Still a rip off as this motor is 400-500 tops and it's a two hour job if you are slow. I bought the motor for 600, installed it with a friend, took me 1.5 hours and is almost as simple as screwing a light bulb in. It's been a couple months now and my AC is fine. They might have screwed me in the past but I am going to make it my mission to inform others as this company is running borderline illegal operations to screw the average working class citizen like myself.

Update: I am still awaiting a phone call or any other correspondence from ARS as they commented below (and have done on all their negative reviews) but still nothing. I have called and left a message with them with also no return call. Please let me know if this is just a boiler plate response or if you intend on contacting me like you say you are?

Jenna H.

We are out 6,680 dollars with an A/C that is running MUCH, MUCH WORSE after these people came out. I'm sitting in my home at 77 degrees now AFTER THEIR "WORK"...before the AC was keeping up at 70-72 degrees but running constantly. We also called them because of a leak. The leak is gone to their credit, but our system is completely shot. Who knows what work they actually did- I doubt they knew what they were doing at all.

They charged us TRIPLE the standard amount for a part as well. We didn't know until after the fact (huge mistake), but for nearly 7,000 dollars you'd think our AC would be working better than before, right? Nope. And according to a tech that came out to look at the work that was done, its mostly due to hot weather OH AND SOME LEAKING AIR DUCTS that were supposed to be and paid to be fixed the first time plus some new leaks from their work. They came out again and our AC is still not working. News flash it's been hot all summer, much hotter on a lot of days and our AC kept up better before their "service". PLEASE DO NOT HIRE THESE PEOPLE- LEARN FROM OUR MISTAKE AND GET SEVERAL BIDS.

We have to get another company to come out and see what the problem is that they created. It's frustrating and maddening, a really hard lesson learned on our part.

INEPT DISHONEST SCAMMERS