ARS / Rescue Rooter

Ali S.

I am sorry to say that installation And service support are mediocre at best! (since we paid more to ARS company then paid for the water tank itself!)
Even right now we have a small gas leak that can be smelled coming from around the pilot.
We have called ARS few times on 02/23/2021 and informed them of the problem, but no response yet!
I understand we had a freeze recently, but this is a priority incident and ARS is falling behind.

Tina P.

we had bought the tankless water heater in October 2020, it's leaking badly only after 4 months of installed by ARS. We've been calling, sending request on their website, yet, no technician ever called us back to schedule the time to come and get it fix. We are beyond disappointed and frustrate.

CyoteKing C.

Like many in Houston we have been affected by the weather and ARS keeps telling us that we are wait list for over a week now and they can't still not tell us a specific date they are coming to us. This is not a great way to start the relationship and we will not be using ARS after the warranty of our new equipment is done.

Brooke D.

I would not recommend this company to anyone. We placed a service call for our company who's heat was not working in mid January and they came out and stated a part was needed. Over a month later, no return phone calls, no part ordered as far as we know, and just HORRIBLE customer service. When the Customer Service manager FINALLY called back after a note was written on the check sent in (paying the service fee call) stating calls are not being returned, nothing has been done to move forward with fixing the issue or ordering the part. He then provided a quote which was outrageous. We, of course, got a second opinion and what ARS stated was the issue was NOT even the issue and the price to fix the issue was over $3,000.00 less! This company is a rip off with horrible service. They also proceed to threaten to send us to collections for not paying the service call fee even though they had cashed the check with cleared our bank prior to them sending out the letter and which the Service Manager stated receiving the note left on the check. Of course, when I called the collection department to find out where their deal was, those calls weren't returned either. If you want a good company that is dependable and HONEST do not call ARS...Texas Pride is the way to go.

Denise O.

They can the next day and fix did scan with scope and advise cracks in line gave estimates time line to fix

Janie M.

Still no refund. The number you provided does not give me a refund. I just want my money back.

Leslie C.

I used them for a major repair that required digging across my entire front year. The completed the repair two days ago but failed to put the dirt back or clean up. The job isn't done until you have cleaned up your mess.

Beth B.

Do not use this company! From the moment they walked in Friday for a backed up washing machine they were trying to sell us a water filtration system to make our water drinkable? Ran a snake and said that drainage pipe had completely collapsed and the repair would be... are you ready? $14,000! They called us Monday and said they figured a new way to repair that would be cheaper. We r convinced that the video they showed us Friday night was not of our pipe. Hired a family owned company that came out Monday and they removed a rag that had been stuffed into drainage pipe. Pipe is clear now and we paid $300 for repair.

Dennis S.

I scheduled an appointment for Friday 15 January 2021, after 2pm. They NO SHOWED/NO CALL. I went to church Saturday morning from 8am - 2pm, during that time, they called my cell phone and left two messages. I called them at 2:30pm on Saturday trying to determine what happened on Friday for my appointment. Twice the lady came back and told me that I never had a appointment and I was mistaken and must have called a different company. Then Robert came on the phone and he was the one that called Saturday morning. He said they were behind and could schedule me for Monday. I told him that was unacceptable and wanted to talk to the manager. A manager got on the phone after waiting for another 5 minutes, he told me they were not able to come because they called me Saturday morning and they were told to come to the house and then no one answered. During my 5 minutes on hold, I checked the alarm system, the door bell NEVER Rang and there was NEVER motion at the door! Complete liar. Guess that's how they train their managers. Lied about calling me, lied about sending someone out. my phone was turned off as I was in church so NO ONE told them to come out and they never did. I would NOT trust this company - so much for guaranteed customer service!

Jasen B.

I paid $500 for a sink install and repipe on Dec 31.
I just looked and its currently leaking and there was an inch and a half of water under the sink..
My cabinet is completely ruined!
They say they can't send someone till tomorrow morning!