ARS Rescue Rooter

Carla D.

My water heater gave out and I'm expecting company (of course)! ARS rescue rooter sent James over to assess for repair/replace and take a measurement. The tank is original to the house so it has reached it's expiration date. We opted to replace and they did it right away. I have working hot water and five hours to spare before my guests arrive. Thank you, ARS, everyone (especially Cora) was so pleasant. The young men who installed were polite, friendly and efficient despite the heat and humidity we are having today. James went out of his way to locate the correct size unit for our house and arrange a pick up. I really couldn't have asked for better service and will recommend.

Stephanie B.

I called for an appointment, I received one for that day, time slot 3 - 7, dispatched called 10 minutes before 7 and said they could not make it that day and we rescheduled for the next day. (Day 2)12 - 3 time slot, at the 3:17 I received a call stating that a technician is on the way and should arrive in 30 minutes, 50 minutes later someone arrived. When he got here, the job I needed done was something he didn't do so he needed to schedule a "plumber" to come to the house. I communicated the main issue (busted drain under my house) we needed fixed plus some other issues needing addressed and resolved. He contacted dispatched to reschedule another appointment with another Technician for the next day, time slot (Day 3) 9 - 12, about 10:45ish dispatch called to say someone could not make it before 1 but someone would be here. NO ONE EVER SHOWED UP OR CALLED.

Greg T.

Our sewer got clogged up and we put in a call at about 5:00 PM. We were told that someone could be out between 7:00 and 11:00 PM. Jerry showed up about 7:30, snaked our sewer line and after he was satisfied the obstruction had been cleared, ran a camera to insure the line was clean. From start to finish, he was here about an hour. Problem solved and we got a 90 day warranty. Definitely recommend these guys!

Rick W.

I scheduled an appointment for today and waited for 5 hours aside they never showed up. I called after 4 1/2 hours and the phone rep just wanted to argue. Horrible service, steer clear!!

Alec F.

Service Tech was very nice and professional but the pricing set by the company is A COMPLETE RIPOFF THAT SHOULD BE ILLEGAL! Repair took LESS THAN 30 MINUTES, with one minor plastic part, for which I was charged
OVER $400!!! Would not recommend to my worst enemy!

Denise A.

So I called ARS tonight with an emergency. They advised of $119 service charge and said the technician would call when he was 30-45 minutes away. After an hour and 20 minutes of waiting with my phone right next to me I called back to see if the technician was still on his way only to be told that he said he called me and that I had canceled the call. I explained that I had been waiting for his call the whole time and that no one ever called me. No apology or explanation other than they were now booked and for $119 they can shut off my water but couldn't look at or fix anything until the next day. Absolutely unprofessional and awful experience! They flat out lied and I wouldn't trust them.

Debra L.

Whatever you do DON'T HIRE THEM. My outdoor faucet where you use for your water hose, well that broke off and had to be replace they sent a tech out he replace it and also broke the pipe to my main water line. Next morning I called and I told them it's leaking you would think that I would be place in front of the line, cause water is running not with ARS so 2nd tech came out (now mind you water is coming out but he for some reason doesn't see, Next morning I called asked not to be put on the bottom list I have water running. ARS refuse to accept responsibility of breaking the main water line pipe. Guess what they did do they wrote up a ticket saying we can fix it for $758 dollars like I am gonna trust this crooked company, guess what called and got the pipe fixed for $150. I hate this company they are full of liars and cheaters

Rebecca H.

Yes, I called ARS plumbing on Saturday morning and they did came quickly. I was very satisfied with the work that Mr.Joliana did, I have a clogged up toilet and clogged up sink in the master bathroom and didn't took him very long to fix everything. I will sure recommend him to friends and family, will definitely used their service again

Audrey N.

I rarely ever feel the need to write a negative review for a company online, in fact this is my first one. However, on this past Sunday (3/15) I received the rudest customer service I have ever experienced. I had an appointment with Rescue Rooter and was given a time frame of service between 10:00 AM & 2:00 PM. At 12:59 I was given a courtesy call notifying me that they were running late and would arrive closer to 2:30/3:00. At that time, I gave them details to which building they should pull up next to and the gate code. Sunday is a very busy day for business, therefore I was dealing with a client at the time of there next call(1:55 & 1:57). I called them back at 2:03, where Crystal abruptly told me that they were "forced to move the technician out of the area due to lack of contact". While, I understand the need to try to keep a schedule, I would expect more than a 7-minute grace period to return a phone call. Especially, when I had already confirmed the appointment twice with the company that day ( even when they notified that they were running LATE). Crystal was unpleasant and discourteous to a shocking degree. Do NOT recommend this company!

Judy T.

Hello! Let me just say I have an older home and had to redo the plumbing for my laundry to connect to the main sewer line. After getting bids and comparing between 2 different plumbing companies-Belue and Schrader, ARS price was $2000-$2500 cheaper. I was skeptical of course but they had never let me down and anytime they had came out before they were always straight shooters. The bid came with the camera work to find the main drain. The other companies charged extra for this. The only thing I had to do in addition is call a mason to repair the brick which cost about $300. I haven't priced the cost to repair the sheet rock yet. Overall I can say I'm very impressed. These guys are great! Thank you Dale, Marcus, and the team for doing a great job. The job was completed in 2 days with inspection and dirt filled back in. They also offer financing too which also helped. Cost for the job came out to $5300.