ARS / Rescue Rooter

Mark B.

Our water heater developed a leak, and I phoned the first company Home Advisor recommended, which was ARS/Rescue Rooter. They said that we were the first on the list the next morning, in the 8am-12pm time slot.
They said be prepared for a call 30 minutes out, which would be 730am. No call came then, or the next two hours. Called them around 10am. ""Yes, you're on the list, it'll be before12 pm for sure.""
No call from them, and called several times and got the same reassurance. Waited for four and a half hours, and they never bothered to call, and never showed up. DO NOT USE THIS company!!!!!!
Unbelievably unprofessional..

John F.

Problem with sewage backing up in the toilet and bath tub. Called and they told me someone would be out the next day between 8-12 am. No one came, so called them back at 12:30 and she said she would reach out and one of the three techs would call me with a ETA. 10:00 PM after no word at all, I went to bed. A wasted day at home waiting for someone and no show or call whatsoever.

Soheila J.

We are supposed to get a repairman for our ac, they never finished a job and they supposed to comeback, they made an appointment to come and finish the job but not only they didn't show up every time we call they say tomorrow and still no show. When I called them today which they supposed to come between 12 and 2 pm they told me they call me back. Is 10 pm now.

Deborah M.

Had a problem with sewage backing up in the shower and bath tub. Techs came out to figure out the issue, and determined the sewage line was backed up but was not able to run the camera through to line because another tech had it. Had to go through the weekend with the issue. The salesman came out on Tuesday with the camera said the line was broken due to tree roots. He gave me a quote to replace all pipes under the house to the street which I felt the price was kind of high but I was desperate with this situation. He quoted the price and a two day completion. The entire process took two and a half weeks. He failed to tell the techs about all the issues under the house. Standing water and other issues. He wanted to have the techs drill a hole in my foundation to drain the water and sewage into a hole in my front yard. My answer NO. Finally the supervisor and Mitchell the tech found a work around to get into the crawl space to do the work. I would not recommend ARS to anyone due to the lack of communication and overpricing. Mitchell and Wendell are great techs as well as all the helpers Mitchell was training during this process. He should have gotten paid two salaries one for plumbing and one for babysitting. Nashville TN





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Adrienne R.

Mitchell and Gordon came out on a last minute call Friday due to a leak in my bathroom. They exceeded my expectations. Mitchell and Gordon are very professional and knowledgeable. I appreciate that they took the time to answer all my questions. I would definitely recommend them to my family and friends.

Ron J.

Asked for an annual tune up. $38 later no tune up, but I did get advice that getting two new units would be my best option. Got a second opinion. Systems are in great shape. Wish I would have known this earlier. I could have spent the $38 on a gallon of gas.

Becky S.

It's never a good thing to have a clogged system on a holiday weekend. A plumber who could not help us over the weekend recommended we call ARS. An appointment was made for Saturday between noon and 5 pm. The plumber called a little after 5 and said he was unable to make it, but he would be here around 8 am on Monday. Nope. Numerous calls to ARS, all morning, no one returned the call with an appointment time. It was midafternoon and still no one on the way. SO frustrating. The office manager, or whoever, offered fee waivers and discounts; he called me back shortly after that to be sure someone had contacted me. Nope. Not a peep.
I told him that every employee needs to know that this is the worst service ever. We called Mr. Rooter and they were here in 15 minutes! DO NOT WASTE YOUR TIME WITH ARS!

Daniel B.

I would not let ARS change a light bulb or flush a toilet in my home. They are terrible. Bought new Carrier unit 6 years ago, unit has never worked properly. At least 10 visits to fix unit over the YEARS, still not repaired. Called Corporate customer service and received the same lip service. Referred by Home Depot, who could care less about their service. Review the following News report at. https://www.newschannel5.com/news/newschannel-5-investigates/before-you-turn-on-the-a-c-this-summer-know-how-to-be-a-smart-consumer-with-your-a-c-repairman . Terrible company BEWARE!! Purchasing new unit now. Filing report with BBB also. Please take notice of this review, it will save you a headache later.-----Update!!! Still waiting on contact to schedule installation of harness. This company is TERRIBLE!!! Please review the news report... https://www.newschannel5.com/news/newschannel-5-investigates/before-you-turn-on-the-a-c-this-summer-know-how-to-be-a-smart-consumer-with-your-a-c-repairman

Mike T.

I have no idea if their service is any good as I was not deemed important enough for someone to even show up. Wasted 2 days dealing with them. First day tech got held upon the other job they were doing. I understood that and rescheduled for the next day between 8am-12pm. Got my first call around 8:30 saying it would be closer to noon. 12:20 got another call saying 3pm. Last call came at 3:20 saying they needed to reschedule for tomorrow.

M P.

This place is one of the sketchiest business experiences I've had in the entire state of tennessee, if not in my entire 46 years of life. the sales person who arrived to give a quote for a new hvac heat pump refused to listen to anything we said, kept going on about how christian and donating to tebow's charity they are, how they refuse to hire ex cons, and a million other details. the info he REFUSED to share was what equipment they were proposing, why they felt a basic system should cost $12,000 to install, what was included in the quote, etc. He miraculously offered us around a 3k$ discount if we paid immediately. He refused to acknowledge that we were going to get at least another quote. After I politely told him I think we are going to have to pass, instead of leaving his quote with us and moving along, he took out his phone and called ""his manager"" who conveniently, at 7pm, answered the phone before the first ring completed.

The ""manager"" then proceeded with all the same scripted marketing/sales nonsense and we could not get a word in edgewise. When I finally interrupted to say--for maybe the 4th or 5th time that we have repeatedly said we have done our research and we think the services they offered are not what we want, and their refusal to listen to us was disrespectful. the sales guy abrupted got up to leave but then proceeded to take around 10-15 minutes to pack up and try to gaslight us into thinking he was only trying to be helpful and that I was somehow being rude for getting up and starting dinner. for the record, he arrived 40 minutes later than the 2-hour window we were given, then promised to be quick, but this all happened over 90 minutes after he arrived, if not more. and even then he just WOULD. NOT. LEAVE. I was about 30 seconds from telling him to get out of my house I would remove him from my house.

Normally I would do more research before even inviting someone to come and give a quote, but we had brought them in via a deal with home depot and figured at least getting a quote/info from them would be harmless. Instead it was a waste of maybe 3-4 hours of our lives and a ton of irritation.

I would strongly recommend looking into the ownership of this company and its legal issues before using them, but honestly, I would mainly say steer away from them entirely. We had a very solid experience with the Lee company, whose quote was still maybe 10-20% higher than what I was aiming for, but they were so responsive and professional I didn't really care about an extra $1k just to not have to have another headache.