ARS / Rescue Rooter

E M.

I have been using ARS for about 3 years and spent over 20K with them. We were happy until the last interaction. We used our electric company's rebate and loan program for a hybrid water heater. We originally asked to have the water heater installed in our garage. The salesman was very aware that we were doing this through Santee Cooper's rebate program which he seemed familiar with. He talked us into installing the water heater in our laundry room which is a conditioned space. ARS signed off on the rebate paper work that clearly stated that the water heater had to be installed in an unconditioned space which is what we originally asked for to begin with. We had to remove our old water heater which left a huge spot on the laundry room flooring with no flooring and multiple holes drilled in our new flooring. Fast forward a coupe of months, Santee Cooper would not honor the rebate because the water heater was not installed in an unconditioned space. ARS came back out to move the water heater free of charge but was left with holes in the floor. We got 2 quotes for repairing the floor. One was just a patch job which is not what we wanted. The second was a complete repair to restore to it's original condition. They agreed to cover the cost to restore floor to it's original condition but actually sent a check for the patch job. Here is a copy of the email response. ------------------------------------------------------------------------------------------------------ Sent: Tuesday, September 14, 2021 11:03 AM To:************* *******@ars.com Subject: Re: [EXTERNAL] Re: ARS Rescue Rooter / We have not had any work performed yet. We got the estimates. One is a full repair which would bring the floor back to it's original condition with no thresholds in the doorways for the room. The other would require thresholds ($200) at the doorways which is really not what we prefer. On Tue, Sep 14, 2021 at 11:13 AM ********, ********* ******@ars.com wrote: No I understand but our responsibility is to bring it back to the standard it was, so we will approve the repair cost for you, and if you choose to put that toward the replacement - that will be your call.From: Anthony H*******@gmail.com On Tue, Sep 14, 2021 at 11:15 AM Anthony H ******@gmail.com wrote: Thank you for trying to make it right ********."""" ------------------------------------------------------------------------------------------------------------ They sent the $200 check refuse to discuss further. I will never do business with ARS again. I even emailed the general manger with the email chain. No response.

William S.

My wife and I are very angry with this company. Again we had a seasonal check and were price gouged for $199.00 for a $30 compressor part. Also the service tech. from the last seasonal check left duct work disconnected in our house attic. I have been wondering why we have been seeing more dust in the house, and now I know. My advice is look elsewhere if you need an A/C company.

Michael P.

We used this company through Hime Depot to install a new heat pump and to secure our duct work up and off the ground. They were supposed to arrive at 9 AM. They did not arrive until noon. This caused them to be at our home still at 7 pm when it was dark. The installers said they had secured the duct work up off the ground but when we had it inspected the next day it was still on the ground. We have contacted ten every day for two and a half weeks and they continue to give us the run around but have not come back to do the promised work. This company does not stand behind its work.

Peter B.

Just wanted to add, a couple of weeks after my review and service I got a phone call from a manager apologizing and trying to keep my business essentially. The call was nice but he said for my trouble he'd send me a gift certificate for a free hvac service. That was months ago and never got it. Then a couple of weeks ago I get a call to sell me hvac service. I don't know what's going on with this company but nothing they have done has made me any more confident in using their services. The only positive I will add is the second plumber who came out of his way to help me was very good and professional.

Hilda B.

Started using them years ago, had new HVAC installed, it was very old, no pressure from them to do this. Very professional and very careful, clean installation. Everything was explained clearly. Yearly maintenance inspection. Professional, polite, answers my questions. Careful of my belongings, he has to climb up a ladder in my closet to access attic. Also had their electrician come to fix outlets, exterior and interior on porch. He was excellent, solved problem, reasonable cost. Had techs tell me that the company trains them well and has high standards, so far I am very satisfied with their services. The office staff has always been professional, polite and considerate. Qualities I very much appreciate.

Valerie H.

Buyer beware. I'm a disabled veteran on a fixed income. Now I have to add another $1000.00 to a Carrier that is not even 2 years old. What I first thought was a solid decision by choosing ARS Myrtle Beach, has turned into a nightmare. My wife and I are sitting in a 86-degree house at midnight. It's 76 outside. August of 2022, we paid good money for a brand new Carrier unit. Never thought it would break down in less than 2 years. Being on a fixed income, and I have to purchase products and services with long-term reliability in mind. I can't afford not to. Carrier products, from what I'm told, are among the best. Thing is, the unit Myrtle Beach ARS installed gets almost zero use in the wintertime, which was true of our prior unit, also. So, there's very low miles on this new unit. Mike, the ARS technician comes by today to take a look. Tells me the blower is shot. $599.00 to install the warrantied part. He then goes outside to look at the compressor, finds a bad part there (and tells me, """"It could just be a coincidence."""") This tiny warrantied part was installed today at $444.00. Took him 15 minutes. We now have to wait for the blower, as it has to be ordered. So, for a total of $1043.00 of """"warrantied"""" parts-installation cost, I'll be running again. 18 near-trouble-free years with a Goodman. Two years with an ARS-installed Carrier, and the thing broke down - both inside the house, and outside the house. Makes me think; it might not be the Carrier, but the original install in 2022. Many techs in the HVAC business say, """"It's more important to have a quality install, than a top-tier HVAC unit."""" With ARS, I thought I was getting both. The double-breakdown could be a coincidence, but I have my doubts. Years of concern coming in my future. Be smart and move on.

Hunter R.

They actually showed up a little early, which was fine with us. They got right to work and we're finished in a very timely manner.They made sure the system was operating and that we knew how to operate the new thermostat. They cleaned everything up when they left. This was the best service we've had.

Richard P.

My shower head was running...way past the leaking point! And it was hot water...double whammy and utilities! So I was so glad to find ARS to come and fix it. Jeremy H. came and was a great guy he checked out the problem and figured up what it would take to fix it and after we approved it he was able to get it all done in great time as well. His work was done and he cleaned up any mess after. I couldn't even tell he'd been there except for my shower was fixed. I would say to anyone that needs a plumbing job done to call ARS. They only get a job at a time, so they won't be thinking about what they have to do next...they will be doing the job in your home or business and doing your job as long as it takes. And doing it the best job possible. And it is all under a year's warranty. Best plumbing company in the area! Thanks again Jeremy H. and ARS!

Misty M.

We recently had an ARS service call from Wendell. As it turned out we needed a new compressor and several related parts replaced. All the parts were in stock and Wendell went to get them. When he returned he spent several hours getting our system up and running. It started to pour rain and Wendell put up a tent and finished the job, but didn't leave until 9 pm. We have had a service contract with ARS for over 9 years and our service calls were always prompt and for the most part satisfactory. This call however, was special as no employee of ARS was as knowledgeable and thorough as Wendell. He took ARS service standards to a level excellence, we had not witnessed before. My wife and I will always request Wendell for our service because we know it will be exceptional.

Jim B.

This company is the biggest rip-off. They don't charge by the hour for labor. They prorate the job according to the part they are replacing. My blower motor died and the part was under warranty as the unit was only 4 years old. They charged me $400 and it took less than 40 minutes to replace the part. I called to dispute the charges and they told me they had already discounted the job by $150. All kinds of overhead they claimed: Shipping of the part to their warehouse and having to ship the defective part back, pay the technician etc. Totally ridiculous! Wouldn't even reduce the charges by $30! Talked to a few neighbors and they all said the same thing. ARS is a big rip-off. Never again will I use ARS!