ARS / Rescue Rooter

claw b.

I would not recommend their services. We had a hot water heater replaced and lack of professionalism lead to a lack of trust in their service. Hot water heater is working fine and technician negotiated the price down to make up for the first technician's poor performance.

Jim S.

Called ARS on 5/16/16 at 4:40 pm, """"yes sir we can get someone right out there"""". 30 minutes later I get a call """" Hi, this is C _ _ _ _ _ with ARS, can we dispatch our technician?"""" yes please do. Ok, they will be there in thirty minutes Ok Great,,, thanks so much. At 7:20 I called back and the after hours care line put me through to a technician who claims they know nothing of a call. exact words """"we aingotno idea what dispatch dun dit"""". The next day today 5/17/16 they come out and the blower motor is out. It is a $346.00 at carrier and they sell it $692.00, wow now that's a steal huh. But wait we will install the motor, labor tax and all for $1513.57. Holy cow, I speak to Gregg at ARS and he says that number doesn't seem right.. after call back he says we'll do the motor for $650.00, if you buy our ultra violet """"""""""""super super duper germinator"""""""""""""""" air quality system for $800.00. and the home service plan for a $160.00. So in the end a $346.00 motor with ARS roto rooter will cost you nearly 5 times as much. They have a vast difference in what they consider to be the roto rooter because you get rotorooted. needless to say ARS roto rooter can go F*&^ themselves. beware folks,,, scam scam city. they pride themselves on being fair. NNnnoooottttttttttttttt!!!!!!!

Will H.

Wow the worst service ever! Bought brand new $6000 unit and they have already been back five times within the year. Terrible service not keeping appointments very rude and I am convinced that they are ripping us off. Do not use these guys never ever!!! I created this Account solely for the purpose to give them a negative review that's how bad it was

Chris D.

Scheduled a service call through Home Depot in Summerville. Willie, our tech was courteous and fast. He was also very polite to our inquisitive daughters. Glad to have our A/C working again.

Michael B.

I have been meaning for a while to get around to this review of ARS of Charleston, but it kept slipping my mind. After seeing their ads for an Air Condition inspection for $59 and their special to flush a Water Heater Tank for $49 I was stoked and decided to call for both services. On they phone they were very polite and explained that an HVAC tech would be out to look at the AC that afternoon, and that a plumber would be out that morning to flush the hot water heater. So the plumber shows up and tells us that our Hot Water Heater is leaking and it needs to be replaced. And that he would not do the flush because of the age of the unit; that there was some sort of law preventing him from doing so. Anyway we didn't have to pay the $49 because he did not do any work; but we did ask him to give us a quote for a Hot Water Tank. He ended up calling back with some rediculous quotes between $1500 and $4000 (tankless); making us skeptical since we've replaced a hot water heater before for under $1000. So we call some other places and they give us quotes around $1000; and we schedule another plumber to come out and check out the tank to make sure he orders us the right one. Well, well, if ARS's plumber wasn't trying to rip us a new one; the hot water heater did not need to be replaced and there was no such law prohibiting him from working on a hot water heater due to the age of the unit. Found out later that ARS gives commissions on the hot water tanks sold and installed by their plumbers. This pretty much is why ARS of Charleston gets 1 star! Anyway the ARS HVAC guy wasn't so bad. He inspected our AC and said everything was working fine. He even gave us a few pointers on how we could keep it running longer. So he earns 5 stars for excellent service; however this review is for the company as a whole, so still only 1 star. In a nutshell, do not use ARS of Charleston. They will rip you off!

Anne L.

ARS came exactly when they said and it was after 5pm when we made the call. Fixed the leak for a reasonable fee. John, the serviceman, was courteous and knowledgeable. They get my recommendation.

Charleston N.

Installed a new HVAC and duct work through Home Depot. Best price by a few thousand. They have been back a few times to make adjustments / repair a faulty thermostat valve at no cost. Jim Cameron worked with my budget and got the job done. Mike Piercy followed up with me and verified the system is operating to the designed specifications. They have gone above and beyond their scope of work to make sure I was happy.

Peter P.

I contacted ARS on 6/21/2014 at 7:15am to let them know that my AC had gone out. I asked if they could confirm if it was under warranty because they had installed the unit. I was informed that she couldn't tell me if it was under warranty, but they would send a technician out that morning. I called them back at 10:00am to try and get a better idea of when they would be coming; I was told there was no record of me calling. At 1:30 pm the technician showed up and I told him the condenser motor was over heated and had leaked oil. The technician came across very arrogant. He still could not confirm if the unit was under warranty. After two minutes of trouble shooting he replaced the capacitor and the unit was up and running. I was told he that since it was running he couldn't do anything about the condenser motor. I was told that since he could not confirm the warranty, he would have to charge me for the work, $331.00, and once the warranty was confirmed (on Monday) they would void the check and re-bill me. After 10 days and 7 phone calls I finally got confirmation that the part was under warranty. After another 14 days and 4 more phone calls, I finally got someone helpful and she got the paperwork to their accounting department. The surprise was my refund was only going to be $102. Somehow five minutes of labor cost me $140 plus the $89 diagnostic charge. So for a warranty repair, with a $30 part that took longer for him to write the receipt than do the work I was charged $229. I honestly believe if I wouldn't have been persistent I wouldn't have gotten any refund. If you expect friendly, honest service, look elsewhere.

Chev C.

I honestly have no idea how this branch of ARS is still operating. Our experience is still not over... I will be updating my review. We called these guys after having a decent experience with them for a plumbing issue. Unfortunately our HVAC unit needed to be replaced. We made an appointment for someone to come out and give us a quote and whatnot. The sales guy who we will call R, was great. Very personable, jolly, made us comfortable. Two days he said. No problem. $10,000. Wow, we knew it would be a lot. Fine. He let us know we needed a bigger return. Okay. By the way, not only the HVAC we were having out duct work replaced as well. Two guys showed up, no heaters as promised. It was one of the coldest weeks of the winter and we have a six month old and a nine year old. Thankfully we have a fireplace. The guys worked for two days but by the end of the second day we knew they would not be finished. We had no heat over the weekend - maybe Sunday - I can't remember if they came Saturday. Again, this is still ongoing. After delivering the wrong unit - that also cost another day - the system was finally hooked up. We got no new return from the two men that showed up. The unit was completely off level, and the hood looked like I - or me and my girlfriends got together and decided to install an HVAC hood for fun. Horrid. The guys came back to level the unit - the first time - and stuck some metal under one side and called it good. The second time they came to level the unit they decided to take dirt FROM OUR YARD to smoosh under it, and they were using a one foot level for a... 4-5 foot unit. My boyfriend went outside after having surgery, and gave them a proper level. Finally it was level but the platform was now crooked and weird. Whatever at this point. R came back to collect a check. We did a walk through - no return and showed him the unit. Even he could not believe how bad it was, he took a ton of pictures and called his supervisor. He did not take any money from us and also requested that the supervisor come out and see how bad it truly is. We have not heard from them since. The job started on Jan 30th. Do not. Call this company. R was great, that's about it. I forgot to mention they disconnected our sump pump to hook up the unit and did not re-attach the pump. We now have it hooked up with an extension cord. Thanks guys - looks good. I will update if we ever hear from them again.

Richard R.

I wish I had read the reviews before I had these people come out for a heating and AC tune up. I actually called Home Depot because they had a $49.00 tune up special. They had ARS call me to set it up. The tech came out and the first thing he said is """"wow the coils are rusting, you will need a new unit soon and we can set up a few quote for you. Then he checked the Freon pressure, voltage the motor was drawing and stated it (Freon) """"might be a pound or two low"""" but he couldn't tell because it is too cold outside and to get an accurate reading it needs to be 70 degrees outside. The tech was very polite and could have sold me Freon and I would not have known if I really needed it or not. My question to ARS is why do you come out for a """"tune up"""" if you can't get accurate readings? I know the coils are rusting on this 7 year old Goodman unit but really a new unit? That has a big unanswered question in my mind! UPDATE: ARS came back out when the outside temperature was warmer (about 63 degrees) and checked the Freon level and found it to be perfect! Oh, there was no charge for the second service call with an agreement that if I needed Freon I would only pay for the Freon. The tech was named Doug and I will ask for him if I need service again. On the negative the dispatcher, Chris, was extremely rude and realized she was rude and apologized. Hello, the customer pays which is why you have a job....don't be rude to me.