ARS Rescue Rooter

Stephanie S.

They rescheduled 3 different days, called several times they would be late. The last time I tried to schedule them, they were scheduled 10a-noon and called several times and didn't show up until 7:30p at night. I cancelled. Don't waste your time.

Eleanor L.

It's the holidays. Our kitchen sink won't drain but since it happened on the 12/23, we decided to diy the situation. By 12/24, we couldn't fix it so we decided to call a plumber. BUT since it's Christmas, we decided to wait until 12/26. We called 614 plumbers, who never called us back. We called plumbing and drain professionals, who also never called us back. We called eco plumbers who on their answering machine stated they would call us back in 15 minutes, well they didn't and we called roto rooters who kept rescheduling the appointment for two days because they can't get their act together and just won't show up. FINALLY, called ARS plumbing. They were honest if they could give me an appointment. They gave me a 2 hour time frame. They communicated. Sam showed up as scheduled. Did an excellent job. Very thorough. Discussed with us what was wrong. The price quoted was fair. I got my kitchen back and will be prepping meals for the new year since we ate takeout for Christmas.

Robert F.

725.00 To replace a faucet and put a part in my toilet. My fault i accepted the price but after he got the parts it took him less than 20 minutes to make the repairs. I did not get a break down of the work done. Just a invoice for 725.00. After reading the reviews i see i am not the only one getting taken.

Pam A.

I called to have a kitchen faucet replaced, I didn't ask for a quote. Prompt arrival at scheduled time and Cody was professional and courteous. Quote he provided was $396.00. I couldn't believe their rate. Would not recommend because they was overpriced!

Charon J.

Prices are WAY too high! My toilet would not stop running so I called this company to take a look. The quote was free which was great! However the cost to have the parts in the tank replaced was $336 or $950 for a brand new tank and installation. Yes, $950! The replacement and parts better all be solid gold for that price! Needless to say, I won't be hiring them for this or any other plumbing job. Giving the 3 stars for the free quote, friendly customer service and prompt appointment scheduling (same-day service).

Brice S.

I'm writing this on a Sunday morning before 10 AM, since a rather rude person from ARS chose to call me at 9:00 AM on this day. I don't have any problems with the service, per se (I think the plumber could have done things faster if he was more experienced, but I'm ok with the service as a whole), but the way they handled their communication with me was horrible.""

The plumber agreed to charge me $500 for services, which I agreed to, however, when he left yesterday (Saturday), he said that his tablet wasn't allowing him to put in a custom price. Fine, no problem, ""just invoice me the correct amount and I'll pay it."" Should be easy-peasy.

A ill-tempered woman called me this morning and told me that if I didn't pay the $500, they would put a lien on my home TOMORROW (Monday). Hunh? I still don't have an invoice! I told her that I needed one so that I knew exactly what I was paying for. Her answer was that she would send an invoice AFTER I paid. That would be a receipt, not an invoice. Either way, she demanded that I pay her that moment, which I refused to do since I wasn't in a position to get to a credit card at that moment, and, for heaven's sake, I still didn't have an invoice.

I'm not sure who this company is used to dealing with, but even the lawnmower kid here sends me an invoice, which I pay well within the 30-day period that is customary for these types of services. I don't need to be called on a Sunday morning and threatened with a lien for the following day. I was actually thinking of writing at least a three or four-star review based on the services, but ARS has successfully screwed that up with their crappy after service. Lien on my house on Monday? Bad (but honest) review for you on Sunday...

Pati S.

I really didn't want to give them the one star but it was required. The plumber finally got here just before 4 PM. When I called for the appointment yesterday I told them that it was the kitchen sink and NOT the main line that needed snaked. They assured me that the $89 coupon WAS for snaking that drain! They recorded the call and we went over this several times before I set the appointment in the 8 AM - Noon window. I also asked if they could note that I request as early as possible because I had an event please. Well, when he got here he told me the coupon was ONLY for the main line and not the kitchen sink... This work would START at $350 and go upwards from there because I used Liquid Plumber. I am royally pissed. This company is ARS Rescue Rooter in Columbus, Ohio. I guess they are aptly named because they were a pain in my ars. They not only wasted 8 hours of my day waiting (missing my event), lied to me, and bait & switched on the price. I DO NOT recommend them if you need a plumber!

Judy G.

I am a Realtor in the Central Ohio area...my seller had an issue with the sump pump and contacted ARS Rescue Rooter. They installed it for $500.00 which I thought was outrageous but she contacted them on her own.
A few days past and we found a leak that we knew where it was and she contacted ARS once again to ask if they offered free estimates to repair. They responded ""yes""and she made the appointment for them to come out and give an estimate of the repair.
BUT - instead, after the homeowner showed the tech where the leak was at , he then looked at it and responded with a charge to her for $79.00 for a ""diagnostic"" quote. BTW she NEVER received a ""quote"" or ""estimate"" for the repair.
The homeowner felt pressured to pay the invoice, which was to be a FREE estimate and because they called it ""diagnostic"" they get away with that BS....
So I contacted ARS office and let them know it was to be a free estimate and not diagnostic because the tech was told where the leak was by the homeowner. Jodi (office manager) which was extremely rude said there was nothing that could be done...so I asked who was the manager and she gave me Jason's name as the GM.
Contacted Jason the next business day and he was doing a dance around the words ""FREE and DIAGNOSTIC""....he also spoke to the homeowner and was rude to her as well...she was going to put a stop payment on her CC until this was resolved.

WARNING ABOUT ARS - This homeowner trusted what she was told since she trusted them to install the sump pump...but if you contact this company , I hope you do not get ""taken"" like she did....so sad that you cannot trust this company to do what they say....TRUST ...and ARS is not a word you can use together....Rant over...

Lawrence B.

We had a very bad clog in our pipes leading from our kitchen sink. The clog was 70 -75 feet from the kitchen sink. Freddy C of ARS came to our home within the promised time and professionally removed the clog.
Freddy was knowledgeable , courteous and very polite.He cleaned up our mess and was very sensitive in keeping our home clean with all the messy work he had to do. The cost was fair and if we have other plumbing issues we will call ARS/ Rescue Rooter.

Casey G.

We had issues with our water heater on Sunday (yesterday). I was pleased that we could have someone come out to take a look and let us know what we needed to do. The office offered a 30 min call ahead prior to someone arriving (which we did not get). The gentleman that arrived looked at our water heater and stated he didn't have the parts necessary to fix the problem. Fine. We set up a window to have a tech come out this morning between 8-12, ***requesting a 30 min call ahead*** at roughly 11:50 am we had heard nothing, so we called. We were unapologeticly told that ""they were just about to call us, they were slammed with emergencies and would need to change our window to between 2-6pm"". It would have been nice to have a heads up. It would have been polite to do that for customers that have been waiting all morning. The woman who answered the phone simply interrupted the concerns voiced and was rude. I've worked in customer service for 13 years. This is UNACCEPTABLE. If you cannot take the work, simply voice that. It's understandable. We would have made other arrangements. I've been at home all day and have not heard from them. It's after the 6pm window. We FINALLY received a call at 6:30. They have inconvenienced my entire family.