ARS / Rescue Rooter

Reg O.

BEWARE! I have an AC unit that is four years old. The unit has been working like a dream. It's been perfect. More than perfect. That is, until ARS came out to do the regular semi-annual maintenance. The technician (MAURICE) did something wrong to my unit, and I'm having unnecessary difficulty getting ARS to even communicate with me about it. The unit was pure perfection up until the technician touched it! Since he left, the AC has not cooled down and it's now hotter inside my house than it is outside my house. The service manager will not call me back. I'm not giving up on this! I'm under warranty anyway! Never, ever use this company unless you want to ruin your unit and spend your time chasing down the service manager. STAY AWAY!

Nicholas T.

stay away ! i even have a service contract 1. sunday- call , """"you pay 119 on sundays for emergency """" ok come! """"will be there by 2 pm"""" .... 6 pm i call where is he? please cancel, send him tomorrow. 2. monday, no one shows by 3 pm, i call """"we had you for tuesday"""" guy shows because i called by 5 pm. """"you need a new condenser under warranty"""" ok! he orders it from my house (meaning he let his office know"""" 3. thursday i call whats goin on? """"we didnt have time to place the order for your part, we are very busy"""" he will be there friday 4. friday - no show, called at 6 pm where is he, """" he was only able to get one of the 2 parts we needed.. you will be first call monday 5. sat nothing 6 sunday nothing 7 monday.... he shows up at 12 pm because he had to go get the part. ON SERVICE CALLS TRY TO SELL YOU MANY THINGS, INCLUDING A CAN OF OIL FOR $299.00

Lorraine T.

In 2009, we bought our new air conditioning system to replace and upgrade an existing system. We bought our system through Home Depot and used a Home Depot credit card to get NO INTEREST financing, that's where our headaches began. The sales person was more than happy to take our credit card, but did not verify that it was the """"proper"""" home depot credit card. Who knew that Home Depot had multiple credit cards? So of course we found this out after the fact. Home Depot then tried to open an account on the """"proper"""" card, and did not provide enough credit on the card to transfer the balance. At the end of the day, we wound up paying for the system all at once in cash. OUCH Installation was just ok. Not entirely sure the people doing the installation were experienced. Over the next 8 years we continued to keep up the maintenance contract for the twice a year check during spring and fall so we would be sure to have a system during the really cold and really warm seasons. We could get phone calls hounding us to schedule the maintenance until this spring. I called and made an appointment and let's just say this last experience, which was a week ago was the final straw and will force me to take my business else where going forward. The technician showed up and did his """"check"""" and left. By coincidence, my upstairs unit stopped working right after he left. In fairness, I did not notice until later in the day when it was time for bed. I called the next day and received a late day appointment ( so much for that priority service for buying the maintenance plan!) The same technician showed up, and of course, after stewing for a day, I was not a happy camper. Low and behold, the dual compressor had suddenly gone bad. Oh, but it tested just fine 24 hours earlier and then suddenly BAM, it's gone all at once??? This meant I was basically stuck paying to have this fixed unless I wanted to sleep in 85 degrees, again. Although parts are covered for 10 years and we are only 8 years into our warranty, this particular part was not covered (it's only some parts i'm told, not all), so BAM $257 buck out the door. I called and asked to speak to the service manager Multiple time, but he was a very busy guy and never around and either didn't receive my messages or chose not to return my calls. at the end of the day, steer clear of the person at HOME DEPOT that chases you down to sell these services and if you are looking for someone to do maintenance, don't bother with these folks!

Kelly M.

ARS was sent to our home as a sub contractor for Home Depot. We had a sink install that needed to be completed and had already paid Home Depot for the job. The plumber came out a half hour past his scheduled window of time and before he even took a decent look at the project decided he couldn't do it without it costing """"at least a thousand dollars more"""" than what we had already paid Home Depot. He claimed our existing drains would not work with our new sink and that he had to cut into our wall to make it work. As I said, we had already paid for the work and I wasn't about to pay ARS one cent more, so I did not pay him anything and he left without doing a darn thing. We called our friend who owns Plumb Doctor (we would have used them in the first place as we trust them completely, but this job was booked through Home Depot) and they came out to look at our job. Not only could they do the job right with our existing plumbing, but they came in significantly lower than the """"at least a thousand more"""" that the ARS plumber had tried to quote to me. Needless to say -- STEER CLEAR! Other reviews here show the same. Shady business practices and always going for the ups-sell. Do yourself a HUGE favor and call Plumb Doctor (770.912.8922) and avoid ARS like the plague! If I could give them ZERO STARS, you can bet I would! (Adding, I have no personal affiliation with Plumb Doctor other than being a very satisfied repeat customer. We know and trust the owner from his work with us over the years. My review of ARS is based on personal experience and I wouldn't recommend them to anyone. Shady to the extreme!)

Bonnie B.

My experience was similar to others who waited for a technician well past the appointment window. The appointment was 1-4:00. No technician; no phone call. After several calls to the office, the technician called at 5:00 to say that he would be there in 2 hours. TERRIBLE CUSTOMER SERVICE. I'm going to call Moncrief!

Sihui L.

Just very disappointed about the dispatchers not calling at all when they are not going to make it to the appointments. I was scheduled 8-12. Did not receive a call until 2; was told that they would be able to fit me in after the guy finishes in the area. Still no call. I mean, cmon, I want to pay you to come do this service but if you cannot keep your appointments or even make a phone call to let me now, I am taking my business elsewhere.. #sorrynotsorry

Kevin C.

I called ARS Rescue Rooter because my HVAC unit was low on freon. It worked, but was not as cold as it should be. I told all this to the person on the phone who told me it would be $89 to have the unit looked at. When the repairman arrived I told him the same thing. He walked over to the unit and looked at the serial number then returned to his van. He then handed me a paper and said """"have you considered a new unit"""" I said I was just interested in finding the leak and getting a price on having it repaired. He then told me it would be $250 to find the leak, $200 pound for R22, and it was most likely my condenser and that would cost $1400. so I should just buy a new unit. I asked why I had to pay $250 for a leak test - and what exactly was the $89 covering. He said the $89 was """"diagnostic"""" and he has determined it is low on R22. He determined this from reading the serial number on a 9 year old HVAC unit? This company is a scam - basically you pay $89 to have a salesman drive to your house and try to sell you new HVAC units. He never even performed a single test on the HVAC. All this would not have been an issue if the person on the phone would have told be $89 + $250 leak test. Avoid this company at all cost

Dave M.

Update: They came to fix the things the county inspector says were wrong. Left with the gas line halfway attached and gas leaking into the house. Original Review: Poor service with no follow-up. Paid for service contract on two AC units, but they only come by and inspect one. Doesn't respond to repeated inquiries to inspect the other. Botched HVAC install. """"Installed"""" thermostat but didn't attach it to the unit. The """"call me anytime"""" sales guy doesn't respond to any calls or emails when we discover that the equipment installed doesn't match what we paid for.

Ken F.

Terrible service. They were hired by American Home Shield with the home warranty that came with our house (do not ever buy one of those, by the way - that's a whole other terrible review). After waiting half a day for the first appointment (6 hour blocks), they told me they couldn't make it. I rescheduled 2 days later and they told me I would be a priority because they missed me the first time. Another half day wasted and they told me they couldn't make it again. I finally just gave up and waited in hold for 30 minutes with AHS to get another company. If I could give negative stars, I would. Who knows how badly they would have screwed up the job if they had been able to bother showing up, so it's probably a good thing.

Carrie Anne M.

Tomas was terrific and told me honestly what needed to be done and what was not needed. The quote we received was better than other companies and I was happy with my service.