ARS Rescue Rooter

Pat S.

I have spent over $20,000 with this company for a water heater new furnace and air conditioning. I called four weeks ago to speak to someone to ask a question about my thermostat and no one called me back. I called a week later to leave a message and no one called me back. Then called another week later and no one called me back. On my fourth call I asked why no one EVER called me back and they said ""we don't take calls over the phone. We have to do a service call which will be $1000. they have terrible customer service I would not recommend this company. I will never deal with them again.

PHong L.

I have attempted to schedule a final inspection for a waterboiler with ""Stephanie"" on 4 separate occasions. This person - if they even exist - was supposed to contact me ""by the end of the day."" I have yet to receive any communication from them. ARS call records show that I've called multiple times and their receptionists all say the same thing - ""we'll escalate it."" This is terrible service. Do not use ARS for any service.

Jess R.

NOT a good experience from the very beginning!
signed up for free inspection of my current A/C unit with a rep at home depot...
with a coupon for $19 service IF i decided to go that route after the free inspection...
at sign up they said it would be a 2 hour appt window...
when they called to confirm was then told it would be a 4 hour appt window...
then they called prior to appt & said someone was on the way & would be there prior to the 4 hour window...
i was not home & asked then to wait until the appt window started because thats when i had planned to be home...
they sent a sales person for a new unit rather than the free inspection i requested...
since the salesperson was here & i had to now wait for the service person they went ahead & did a quote for a new unit...
omg prices are outrageous!
more than my car!
they continued being persistant & talking about perks etc even after i told them it was not even close to being in my budget...
they offered financing which is also NOT in my budget...
they called another sales person while here to ask about any possible discounts & further pressure me & tell me about perks & ask which ones i liked best...
uhhh... doesnt matter...
still NOT in my budget no matter how many perks there are!!!
so much tooting their own horn about how great of a company they are etc etc!
pushy! pushy! pushy!
it was all too much!
THEN... the service person arrives & proceeds to do the free inspection while also telling me i need a new unit...
im well aware!
still NOT in my budget!
im expecting the inspection to finish & for them to let me know what services they would recommend & i would decide if i wanted to proceed with the servicing...
NOPE! finishes & tells me the amount i owe... WHAT THE???
sooo... he performed service WITHOUT asking me if i wanted it???
& without breaking down to me what needed to be done or what the service would include?
i only agreed to a free inspection sir!
i decline to pay for something i did not authorize to be done!
i still have no idea what service they may or may not have performed!
i was left with no paperwork regarding what was done!
Since then... i have received multiple calls from them & have asked each time to not be contacted by them anymore!
its NOT in my budget!
what do you want from me???
PLEASE leave me alone!
i do not want to hear from any of you again
& after these experiences i would not hire this company if i DID get to a point where i could fit it into my budget!
its a no for me ARS!
NO means NO!

Steve B.

Wow, find the whole experience unbelievable. We had ARS replace my parents main sewer line between the house and the city sewer in 2017. The work took a long time and there were many delays. ARS billed my father for over $18K. He, being from a generation where a handshake meant something, and people were proud of there work, promptly paid the invoice even though the job had not been completed. We were unable to get anyone out to finish filling the trench, and clean up the yard since they had been paid. The following spring we had significant additional expense finding all of the severed sprinkler lines and filling in an 18"" depression in the trench. ARS did not respond to communications. Now, 7 years later, it turns out that the pipe between the house and the street does not slope downhill. This fills with sewage. Calling then again after this discovery resulted in a promise a return call within 24 to 48 hours. After failing to receive this return phone call (I know, surprising), I authorized the plumbers who identified the issue to perform the fix. After additional attempts to contact ARS, I was finally put in contact with a service manager. After reviewing my documents, he stated that they would have honored the warranty, but since we had someone else solve our emergency, their contract was now NULL and VOID. If you have had any service from this company regarding something that might be buried, I would strongly advise you get a third party to review the work. My parents, who are now in their 90s and trying to stay in their dream home, do not need the aggravation and stress associated with dealing with companies who are not proud of their services and do not stand behind their work.

With respect to the reply from ARS, where they state that customer service is their utmost priority, in the hopes of having further communication, I provided the information they requested. This original post was 9/5, the reply was 9/5, I provided the requested information 9/5. They responded to my text that they would be in reach out for further discussion and assistance. That was a week ago, and I have not heard anything. I suspect that they do this reply to one star reviews in order to make you believe they really do care. Clearly, they do not.

Kristen H.

I had an appointment scheduled between 10-2 , they claimed they called my husband to cancel . I happily offered them a screen shot that they never called !! My house is 80 degrees I paid 10 thousand dollars to them 2 years ago and they can't come service it on time . I called them and asked where the tech was oh your appointment is on hold we are only fixing air conditioning at this time . Your tech told me to set it up as a service !!!!!! Oh and I asked why they were not here on the first call they rep couldn't tell me and would have another rep call back asap , well I called them back 40 min later after no response !! So if they do not make it today she said then tomorrow I get to wait between 10-2 again . I asked well so if you would like to get paid for the service one would need a job , sooooo you expect your clients to take off multiple days of work due to your ability not to schedule appropriately? I will say this ,I have never had this issue with this company before and I have bought an air conditioner, furnace and water heater through them .


Edit second day no show so 8 hrs of my wasted time and they could give a shit !!! No apologies no comp nope just another day with a 4 hr window !!!!!!!!! Worst service ever !! If I want a specific time I can wait another week , way to take care of your returning customers ARS !!!

Douglas M.

The world's worst service!
They make appointments and cancel at last minute of just do no-shows.
We got a 5-year maintenance contract as part of our purchase 5 years ago - they have honored that with only one service visit!
Appalling service - do not use these people!

Tom D.

No showed then called to reschedule a week later. Not a reliable company and going else where.

Ty T.

4 separate Appointments
-First one rescheduled was not called only found out because I called 2 hours from end of appointment window
-Second one cancelled due to low temps still no one called I called in and was told it needs to be rescheduled for a warmer day
-Third one cancelled still no call I called in 1/2 way through the appointment window and was told they only have 2 techs and one called out sick so the other is working only trouble calls * understandable but why did I have to call you to get this information
-Forth appointment no call no show called 1/2 through appointment window was told yes tech will be there then I called 30 minutes before end of window and was told the tech was not answering the phone. I did get a call 20 minutes after the Scheduled appointment and told sorry the tech would not be coming and asked if I wanted to reschedule for tomorrow.
Please understand this appointment is just for an annual service check to my AC unit. It should not be this frustrating for a 20 minute appointment. I have raved about this company in the past but disregard that post that tech no longer works here and it would seem value for other peoples time, basic kindness and customer service must have left with him. Find a different company no Customer should have to deal with this treatment.

Kim F.

Where do I start? We bought a water heater, HVAC, and furnace for them to install. The first guy forgot to turn our hot water back on. Isn't this installation 101? He came back the next day (so overnight, not hot water) just to turn it on. Then, our thermostat (which wasn't even the one we were supposed to get) did not work. I walked to Ace to get a battery and nope, nothing. They had to send the same guy back out (so overnight in the cold with no heat), and he said that his ""assistant trainee"" had not wired it right. Then, our water heater did not pass code. The manager I spoke with because I did not want the same guy back out claimed that the guy was a ""trainee"" which means that they have a trainee training a trainee. So, a different pair of guys came out and they had NO idea that the water heater was the problem. They had to call their office to ask someone to look for the report from the inspection and what do you know, it suddenly was found. Well, these guys did not know about it and did not have the equipment. Plus they walked on our white bathmat with their boots. Should I continue? It gets better. Suddenly today two guys show up and we had no idea they were coming. Nobody called us. Nobody notified us. So they fixed a few things but the rest needs a plumber which is scheduled for Thursday. After they left, our thermostat which had been working suddenly is no longer working (blank like before). I again walked to Ace, got a new battery and again, did not work. I called and was told that someone would be out between 10am-2pm today. Well, then I later get a call saying that they don't have anyone who can come out until Monday!!! So, for a week we would have to wait for heating/cooling? I complained and the earliest the person could get someone is tomorrow afternoon. Well, I had $80 tickets for tomorrow afternoon for Meow Wolf. Now, I have to eat them because the priority is having heating/cooling in our home. I can't reschedule them for Thursday which is my other day off because their plumber is supposed to come out. Why do I have to suffer because they can't seem to get things right the first or second or third or fourth time? There is something seriously internally wrong with this company. This review is NOT going to change until they make this right. We still haven't passed code and I keep getting excuses and a run around. I seriously have lost trust in this company and am considering paying for another company to fix what this company can't seem to get right. Do NOT use them for anything.

Jordan R.

I paid for a subscription to have the ac/ furnace tuned up each spring/ fall. For each event, scheduled well in advance, I am called the day of, to be told they are overbooked, and need to reschedule two weeks out. This happens a minimum of twice per tune up. This is inconsiderate as I have stayed home to be present for the technician, and have been laughed at by the ars team when I mention it. Once what I have paid for is complete, I would rather ignore it until it breaks and pay someone else for a new one than ever let ars in my house again.