ARS / Rescue Rooter

Ken V.

Said $88 to snake the drain... got here and wanted $300 - bait and switch - don't call them

Richard G. F.

My bathtubs had backed up and needed to be fixed. A plumber arrived within an hour and he quickly removed the clog and cleared the drains. Instead of collecting the $188 fee he quoted, he said it might be a good idea to check for leaks under the house. It wasn't something we discussed nor did it seem necessary. He later told me there was a leak under my house and it would cost $3,800 to repair. He said the house was old and pipes wear out. I later found out he cause the damage when he dropped his equipment into the drain, causing the trap to break. If I had not caught him in a deceptive business practice, I would have had to pay for his mistakes. Even after the repairs were fixed, a month later my sink backed up (even after I was told it was fixed). I called to let them know what happened, and I was promised a man would arrive within an hour. Five hours later no one had shown up and when I called to find out when I could expect someone, the woman was very rude to me and yelled at me for asking her for a time. I'll never use a company that is dishonest or rude.

Anna M.

I might have been better off calling a smaller company **with less overhead** for this task of replacing a single and easily accessible hose bib. Just one hose bib, nothing else.
Cost me $250 for 10 less than minutes of work to replace a 10-15 dollar part. A hose bib. Not complicated, it was just too tight for me to loosen and replace myself, which I would have done. :-/

Hkq L.

$885 to replace a kitchen faucet & a showering cartridge?
Nice one ARS.

Don S.

Worst company I have ever dealt with. Garbage! I called them the night of June 14,2017 and was given a time for the following day for a plumber to show up at 10 am. I gave them two phone numbers, mine being the primary and my wife's as the secondary. They couldn't even get that right. They bothered my wife at her job with phone calls and they were directed to call me. They were two hours late and again bothered my By calling her at her job. They said they were going to be a few minutes late which resulted in another phone call from me to them. I told them they had until 1230 to be at my house and Freddie said she would make some phone calls to see if she can get a plumber out at my house to keep our business. She called me back and said they could be at my house in another hour, so I told Freddy that they had until 1230 and I was standing firm on that time or I will get another plumber to do business with. Needless to say they failed miserably and never showed up for the job. If I could give this company zero stars I would do that in a heartbeat. This company is straight garbage.

Prasanna R.

Don't use them. I was trying to make sure the problem they suggested is the cause for my bathroom clog before i schedule them to 5000$ worth of work they gave estimate. The guys comes and say i need to pay again to run the camera for the same problem they came twice within 3 and half months. from Feb8th thru June 13th.

And the manager comes and says to me looks like you are using me , These guys are not only professional they need training on how to take to customer. He is telling me i am using them for the work i paid 400$ 3 months ago

These guys are really unprofessional. Company need to fix it if they need business. They lost my business.

Gary K.

RIPOFF!! DO NOT USE!! They said $88 to snake the line. When it required removing & reinstalling the toilet, they jacked up the bill to $323. That's an extra $245 for 1/2 hour of work. But they knew I needed a working toilet and I had my back to the wall. Did they lie to me? No. But they took advantage of my situation and gouged me.

Morgan S.

WARNING. You CANNOT rely on this company! Call anyone else.

I have never written a bad review on Yelp, or anywhere for that matter, however my experience with ARS was utterly disappointing and I am being kind. My kitchen sink was clogged and needed a simple snake job. We have four young children in my home and could not get dinner prepared without a sink.

I called ARS, midday yesterday and they assured me someone would come to my house and fix the issue in a timely manner. No call, no show for most of the day. I called them again the same evening, and again I was assured someone would be here. At 10pm an ARS truck pulled into my driveway, he did not call just showed up. I greeted the technician and asked him to come back this morning instead because it was too late and my kids were in bed sleeping. He agreed to come this morning between 8am - 10am.

Again, no call no show. I called and they told me the technician made the appointment for 4pm - 6pm instead of the agreed appointment time. I was assured for a third time that someone would be here between 12pm - 1pm. I just called at 2:15pm and they told me the plumber tried to call me but there was no answer so he didn't show. (No one called me!) I was then told that I would have to wait an additional 90 minutes to see if someone would be available.

Needless to say I cancelled my appointment and called another company. ARS may be a very busy company, but they will be one customer less busy from now on! Apparently, the person I spoke with at the second company quit their job at ARS and transferred because quality assurance is obviously not a top priority.

Nessa G.

Do Not go with this business. They are terrible.
1. I called a Lil after 4pm to get a same day service. Was initially told 60-90 minutes.
2. I called them back to check wait status @1.5 hours after. They were disorganized, no tech follow up as told and No follow up.
3. No tech call, No scheduler follow-up as promised, Nothing. So I call back at 6:30pm. They say sorry, don't know what's going on, ect. They proceed to say we'll have the tech there No later than 7:30pm because he is coming from L.A., WTH! L.A.?!
4. Final call was after hours service calling me after 8pm. Telling me tech was now coming out at 9:30. So F'N unprofessional. The guy finally shows up and writes up paperwork -without even checking out drain. Hands me estimate of $298! I was instantly pissed and appalled. We only had 1 drain clogged in kitchen, oil. These people are Rip Offs. I'd give No stars if Yelp let me.

Carrie A.

I wish I had read the Yelp reviews prior to having ARS do the work. They were prompt in getting out to my house. The work though took about a month to complete because the repair tech and then the drywaller kept getting called out to handle ""emergencies"" which led me to believe they didn't have enough employees to handle the number of jobs. They told me from day one that they would take pictures of the work before they started and during the re-pipe of my house. I had no water for just a few days until they were able to begin the re-pipe. Job was completed near the end of March. I paid them in full and now have been waiting almost 2 months for them to forward pictures and an itemization of the work done to my insurance company. My insurance company is at wits end trying to get what they need & what I was promised (both verbally & in emails) to process my claim. I am beginning to think that there was actually no slab leak & they just quoted me to re-pipe the house. The repair tech was great & kept me informed but the customer service is sorely lacking. So IF YOUR WORK REQUIRES A CLAIM WITH YOUR HOMEOWNER'S POLICY, USE SOMEONE ELSE OR BETTER YET, CALL YOUR INSURANCE COMPANY FIRST TO GET REFERENCES. I have already called ARS's corporate office customer relations office. The gal I spoke to said she would get my complaint taken care of but I've been hearing that from the office staff in the office here for almost 2 months with excuse after excuse and no resolution. In 15 days my insurance claim will be put on inactive status. So it looks like I will be filing a complaint with both the BBB and the State Contractor's Licensing Board.