ARS / Rescue Rooter

S B.

I'm shocked at the low star rating and negative experiences because just this week we've needed support a few times and they came to our house immediately to help resolve (My 4 year old flushed a toy down the toilet which was the culprit). We met 3 different plumbers this week (Tom, another Tom, and Jose) and all were so kind, professional, friendly and honest. If you find yourself in a situation where you need immediate plumbing help, I 100% highly recommend ARS. Also their cost is so affordable for the time and care they put in.

Chris L.

Scammers. Don't use them. They run a commercial for $69 drain cleaning but charged $$390. The bill had no detail about what was done. I'm the owner and my tenant approved the work so I got the invoice a few days later. The company took multiple days to get back to me as to what work was actually done and their justification for the outlandish pricing. Run from this company!!!

Christian P.

These guys came out through Lowes because I needed a hot water heater. They had the nerve to quote me $8,950 for a gas water heater and $14,750 for a tankless. I called their office to request which water heater they were quoting me since the most expensive is less than $2k. Also how did they come up with another $7,000 for installation? The guy fumbled over his words, couldn't tell me the water heater and mumbled something about a warranty that was not even quoted. These guys are a complete scam. I reported them to Lowes management. Got a tankless water heater installed the same day for $3400 installed. Beware and stay far away from ARS Rescue Rooter!

L N.

We had a clogged kitchen drain. The plumber arrived 1.5 hours after the 2 hour window promised, and gave an estimate to unclog the drain that we felt was extremely high. We then called Affordable Drain Service, a company specializing in clogged drains. They were out within an hour, had the job done in 30 minutes, and charged 1/3 of ARS's estimate.

Layla L.

I put in a load of laundry and left, came back to flooded laundry room. The water heater is next to the washer and I wasn't sure which was the culprit and couldn't visualize a leak because it's really tight behind my machine.
ARS was polite and prompt, they came over on a Sunday late afternoon and that's where the positive review stops. The ""plumbing technician"" glanced behind the machine, didn't bother to move it to get a better view and said he couldn't find a source. He checked the water pressure and told me a I have a leak behind the wall.... And in order to find the leak it would cost $650 and be contracted out to another company who he would call right then if I signed the contract to pay $650 and waived my right to have 5 days to reconsider. I was slightly panicking but something just didn't seem right.

I cleaned up the water mess and ran the washer again and low and behold it leaked everywhere. How hard would it have been for him to do this or take a closer look at the washer, but instead he freaked me out and almost convinced me to throw away $650. Screw this company for wasting my time and trying to take advantage of me. Will be reporting them to the BBB.

Courtney Z.

I'm a single mom with two girls - one who has severe medical respiratory /oxygen dependent issues ! I called them out and the first time. The guy recommended a drain jet flush for 1800 - uh nothing was wrong with my drain it is my small gas leak .... The supervisor came out (Isiah) told me it would be 20,000 dollars and that was with a. 7,000 dollar discount bc they ""felt bad "" also he already had the numbers figured out with a 12 yr plan 238 a month and 10 percent interest what in the actual f-
.20 grand for my lil home ? Have to redo the whole gas piping and I'm lucky I didn't have my house blow up ... the day prior the Sdge guy came out and told me it was a small minor leak ! Isiah ... acted all friendly tried to get real buddy buddy and multiple times I was like ""ok I will let you know"" and he would keep talking and wouldn't leave - finally I reached out to someone who would help as it is my daughters health that is most concerning !!! That's what is so fkn disgusting and fkd up about this dude ! He was acting all nice and saw my daughter and knew damn well he was trying to rip me off ! No, full on SCAM me !!! Got me signing these papers - never explained what I was signing and one said you could cancel up to five days if u decide ! So after he called up to get his company to confirm he did a great job by lying and manipulating and knowing he is doing me dirty all the while trying to be all fake friendly ... smh Shame on you - Isiah your karma will get you, trust me !!!!! I was like no fkn way does this cost 20 grand so I made a few calls and spoke to my neighbors and park manager who came over immediately and checked it out! I called up Isiah and said I'm canceling - I signed the five day cancel paper and this guy says : you signed the waiver to give up the five day canceling fee - again bullshit and why the fuck would I sign a waiver to give up my right to cancel a 20,000 job --He said ""yeah but don't worry about it, we can put it on hold"" - I was like ""oh no dude I am canceling - I'm not doing it "" he knew at that point. He couldn't push and bully me anymore with his phony facade and bs stories trying to be a sales person and relatable - Are you kidding me ! Well he said it was fine , I could cancel- especially since no one started work ! I paid 100 to Tony Love - the guy who originally came out and he definitely knew what was going on was out of alignment with his truth but he too followed along they switched the receipt to 100 and All was done ! The contract with canceling said it had to be a written telegram by the 17th ... so I called Isaiah back to confirm and asked if there was an email I could write that I am canceling ! He said "" I could send it to his email and it was already canceled "" well ok that is good bc if they did try to pull any more shade - I had my lawyer on the three way call witnessing everything Isiah wrote the wrong date ... where I should have dated , he filled in the date with the wrong date!
The Sdge guy who Isiah said - don't call them, call us - um don't call Sdge if I have a gas leak ? Sdge guy said that is insane they would try and Scam you . He said for the most nicest house and working through the night re doing all the piping cost a guy 14 thousand and that was for a house five times the size of mine and working through the night ! I'm truly disgusted that these fools thought they could come out and SCAM a mom who has a lot on her plate but apparently they were completely unaware they woke the karmic beast - let this be a lesson - don't mess with Boss Bitch Energy!

Todd D.

ARS put in my Central Air last July. I hired them through Home Depot here in the San Diego California area. I was happy with the installation and the installers. They got my job done within two weeks after signing the contract. Pretty fast. Well it's almost a year and I've been trying to get them to come and due a routine inspection of my system to make sure things are in good standing in case I have any warranty issues later on. I scheduled an apt. back in May and the day of the appointment I had to call them to find out where the technician was. They apologized and said they had a new company taking over the scheduling for this and to contact them. I did and they said the tech's were too busy with emergencies and could not come out that day. Of course I took time off of work to be here for this. We rescheduled. They called me the day before that appt. and had to reschedule again due to emergencies. This has happened 5 times now they keep rescheduling even when they say they put me at a high priority due to my inconvenience. I cancelled the whole deal and will be looking to have the inspection done by another company. It's my fault for trusting Home Depot after not using them for a number of years. Looks like nothing has changed.

Laura L.

Horrible, horrible service. Just wanted my kitchen sink unclogged. But two hours later the technician and his supervisor were video my pipes even when I told them no! Very disrespectful of my privacy and time. I would not recommend this company to my enemies.

Anne M.

I am so glad I'm reading these reviews!!! I'm thankful for those people that wrote reviews and that's the reason I'm writing mine. I had clogged pipes. They sent 2 people, one was the technician and the other the sales person. I noticed the technician did not clean out the pipe as other plumbers have done. He waited for the sales person to show up, put a camera in and then provide an estimate. It started to bother me when the sales man kept asking me to look at the camera and all I saw what is the same stuff . I can look at a picture once and there's no reason for me to continue to look at it when it's the same thing. He then proceeded to tell me how terrible the pipes were andextra work needed to be done, including tearing part of the garage slab out to get into the pipes. He told me I could do one of two things, replace all pipes or replace a portion of the broken pipe (after Reading reviews I'm not sure it's broken) for almost $9000. So he gave me the same price for both jobs. I asked him twice and he acknowledged that he would be the same price. this is unethical. The Better Business Bureau should get involved because I'm sure many have fallen for this. And, they never completely unclogged it. They even told me to be careful because it's only going to remain unclogged for a very short Period.

Kris M.

I cannot beleive this company. They now charge 99.00 for a service call to even bid a job and wont even discuss anything without you signing paperwork for that fee, including a mechanics lein form befor they will even speak with you. I called for a simple water heater controller matter, Then they immediately pushed me to replace everything and buy a new water heater so they can charge for code upgrades and new equipment for a simple repair issue. Almost 3500.00 for a new water heater or 851.00 to replace a simple Honeywell controller? This is disgusting. I will NEVER call this company for service again. I DO NOT recommend this company.