ARS / Rescue Rooter Atlanta

Charlene L.

Joe J. came to my home to repair my toilet, he found the issue right off, after several other people missed it. He even identified other issues that were in my home. Joe was great....I would recommend him again and again.

Kelly S.

HIGH PRESSURE RIP OFF ARTISTS!!!! I hired Rescue Rooter Atlanta to come clear my sewer pipe, run a camera to inspect the line, and install a clean out pipe. I agreed to the asking price for the job of $700 for the COMPLETION of all three items mentioned above. I, myself, had already dug out and exposed the problem area of the pipe. When they showed up, they smashed a hole in the pipe which took two hard hits and tried for approximately 1-2 minutes to put a camera in the line while my husband and I stood there and watched them. They were unable to see anything and said the line needed to be snaked first. They tried to snake the line for approximately 10 minutes and then told us it was useless and that we needed an entire new sewer pipe. They refused to snake the line any further after we asked them to try some more saying """"they knew when a line could not be snaked"""". They then tried to high pressure us into a $9K job on the spot. I said that we would need time to price comparison shop before saying yes to a job of that price. We had no idea we would need the entire line replaced. They pressured us even further saying that if we pulled the trigger right now they would take several hundred off the price bringing it to $8,500, but if they drove away the price would be 9K. We said we would still need time to decide and comparison shop, but asked them to close up the sewer line so we were not left with exposed raw sewage in our yard (we have small children living next door that play outside). They refused to even seal up the open line and install the clean out pipe saying that they would do it when they did the entire line and not before because installing it now would not be the correct way to do this job. We learned later that this was incorrect information and had the line closed up before the pipe was replaced with no problem. Without a sewer line the house we were living in was suddenly unusable. The toilets were at least working before they came out. Needless to say I was confused when he gave me the invoice for $700 which was quoted for completing the job and I complained about it to the plumber. I told him that they had been there for less than half an hour, and I had received none of the completed promised work. They told me to not worry about it because the money I was paying would all go towards the final services of putting in a new sewer line. When I said that was only IF I used them for the job, the plumber became very confrontational and defensive so I decided take up the issue with the manager of the company versus the plumber himself. Feeling that if I pushed any further with him at my house it would turn into an ugly confrontation. The plumber then proceeded to sit in his truck out front of our house for more than an hour. I found out later that was to bump up his time so he could justify his charges. His manager said he was on site for over two hours (WRONG) When I followed up with the manager, after several days of calling repetitively, she herself acknowledged that it seemed like we were over charged and offered to refund for the services left uncompleted. She said she needed to ok the refund with HER manager and return a call to us the following Monday (we had spoken on Friday). I did not get a return call and left several more messages with her and her secretary with no response. Every time I called I was asked my name and all of a sudden no one was available and I needed to get called back. As of yet I still have received no call back! Since this incident I have had another company successfully run a camera all the way down the line (the line had to be snaked 1st to get it through) which took them approximately 2 hours . Something Rescue Rooter said could not be done, but was willing to charge for anyway. I also have had the sewer line replaced for 4K which was half the price of what Rescue Rooter was attempting to strong arm me into by leaving me with an unusable line. A couple of weeks after the incident I ran into the plumber at Home Depot. He knew I was complaining about the job and proceeded to to get in my face and curse me out. EXTREMELY unprofessional and I am not kidding when I say that writing this review makes me a little nervous for possible retaliation from them. p.s. If you click on the filtered reviews at the bottom of all these reviews.. you will see a whole bunch of other people who have had similar experiences.

Liz H.

Micah came a day earlier than our original appointment time because he had a cancellation and worked us in. That was great so that we didn't have a lot more water to clean up. He got right to work, fixed the problem and cleaned things up. I was able to go back to work in the house and he called me when he was done so I didn't have to worry about him coming in the house and getting the dogs riled up. It was a very easy service from start to finish.

Paul A.

Want to recognize Randy for the professional and thorough way he helped me identify my plumbing problem and provided various options for solving the situation. I was also pleased that he showed up when he said he would, and left our premises completed cleaned up. Randy would always be welcome at our home for whatever plumbing problem we might have. Thanks again Randy!

Larlon H.

Brad showed up within our appointment window! He was friendly, courteous, and professional! Brad quickly diagnosed the issue, procured the parts he needed for the repair, and quickly repaired the problem! Great all around customer service experience!!! Five Stars!!! ***** - L.Hinton

Les F.

03/29/13. Terrible customer service. Incompetance and lack of follow through from the first tech to the office manager. Called about a simple tub/shower issue that was covered under my home warranty. After 2 visits and 1 no show they still arent even close to resolving the issue. The first tech took my receipts and all my paper work and promised to return. Have never seen him again and no one knows where my documents are. In addition first tech lied about ordering the necessary parts. When I called to follow up the receptionist assured me my parts were ordered and would be in soon. When the 2nd tech came out (after a total no show the previous wknd) he alleged no knowledge of my issue and said nothing was ordered. I called the office to see what happened. The manager assured me she would take care of it and send me the information I needed to order the parts myself (can you believe it, I have to order my own plumbing parts???). She never sent the info. When I called back to find out why, Im told she is on vacation and maybe she'll be able to help me next week. I've owned 4 homes and been through service issues in the past. I expect siorganization and even poor service from time to time but this takes the cake as the worst service I've ever received from a company. Beware.

Robert T.

The water heater tank broke in a rental home I own. Since I have warranty through American Home Shield I called to schedule service. All went well but when the tech arrived he spent 1 minute looking at the water heater and stated he did not have a tank on his truck and without any further comment he went back to his truck. After 20 minutes he emerged from his truck and said, """"you have several code violations which I must correct during installation of a new water tank"""". I asked, """"How much is my charge since I have American Home Shield warranty""""? He said they did not cover more than $250.00 for code violations and that I would have to pay out of pocket $858.00. I said I just paid to have a new water heater put into my personal home and the total was only $750.00 tank and all. He responded, """"That's our price if you want it done"""". Total cost for code violations over $1100.00. For example his charge for an expansion tank $295.00, Metal stand for tank $300.00, and permit $105.00, Fittings $118.00. I later found out that the metal stand is not required anymore due to the updated design of the water tanks with sealed burners and that the fittings come with a new tank. I tried to communicate with the owner of this franchise (Kathy) but she immediately became defensive when I said the prices were more than excessive. As an appliance technician and also the owner of an appliance repair company even I was in shock when I heard these prices. As a contractor for warranty companies myself I find the pricing of this company and the attitude to be far from professional and certainly """"RIP Off"""" pricing. I did ask the plumber if he ever went into a home with a warranty that he didn't find code violations. He wouldn't answer my question but simply said I was wasting my money with a warranty company. This company needs to begin practicing good business. Profit is needed to survive but this pricing is the epitome of price gouging. I have called another plumbing company (not an individual) not affiliated with American Home Shield. There estimate is $800.00. This is less than ARS Rescue rooter wanted to charge for code violation corrections. They certainly no how to destroy a business relationship before it ever gets started. Will definitely avoid in future. Robert

Angela P.

TOTAL JOKE!!! All I needed was a 50 gallon gas water heater replaced. American Home Shield was going to cover the cost of the new water heater & installation. Rescue Rooter's plumber wanted to charge me an additional $959.00. Unbelieveable!!! Needless to say, I do NOT recommend this company. I hired a different company to replace it.

Nicole V.

The owner contacted me after reading my review and expressed extreme concern about my experience. She was very surprised, and was eager to provide me with a more positive experience should I need it in the future. Since this company was contacted through my home warranty and would most likely be the one contacted again for future needs she asked that I let her know when that would be so she could waive my deductible ($60). The last person who came out to fix a plumbing problem was very professional and thorough and made educated us on the problem, what he would do to fix it and any reasons as to why certain things were unfixable. I like how he put shoe covers on when he entered our home.

Rich M.

I would recommend no one uses Rescue Rooter. Company was referred to me through my Home Warranty company. Tech. did not show up for first two scheduled appointments, finally showed up on third day. Company refused to offer me any compensation (or even an apology), for my inconvience of staying home from work and waiting for thier service. This seems to be a large national company with evidently no local oversight.