ARS / Rescue Rooter Atlanta

Bill B.

Was given a 5 hour service window, from 8am-1pm. Got the call from RRA at 10:27, missed it and called them back 2 min later at 10:29, but was told """"too bad, we couldn't make live contact so we reassigned your plummer and no guarantee if and when you will get service."""" Then she refused to let me speak to a manager. Extremely rude and frustrating experience so far....

Suz Z.

J.J. was right on time, explained all the neccessary repairs and warranty coverage. He was great help in store obtaining new product since the clerk had no idea how to process return of the discontinued product that was still 100% under warranty. Professional and polite. A+

Karen M.

OUTSTANDING!!! Tim and Shane installed a water heater in my Atlanta home and this is honestly some of the BEST service I have ever received, Tim & Shane did an OUTSTANDING job!! I would HIGHLY RECOMMEND Rescue Rooter Atlanta...In particular, Tim and Shane!! 100% Professional!!

Laura L.

Brad was very knowledgeable of his craft, expedited the work quickly and efficiently. He offered up solid recommendations with facts to back up his ideas so you know the suggestions were legitimate. Found this group through American Home shield and would you them for services that fell out of AHS home warranty coverage.

Dan B.

THESE GUYS ARE BAD NEWS, STAY AWAY. On Christmas morning we find water in our guest bathroom. Our 20 year old toilet has a stress fracture at the bottom of the bowl. We call American Home shield and they assign us to Rescue Rooter. AHS calls them and RR committed to next day service. I call them the next day and they tell me they can service me 3 days from now. I had to call AHS to call RR for them to keep their promise (very dishonest). After reading reviews(horrible reviews) I tried to get AHS to switch providers but they wouldn't. Finally the plumber for RR shows up. This guy had to be 300 pounds, smelling of body order and jeans hanging half down his backside. Goes into the bathroom, never touches the toilet (it would have been physically impossible for him to see the issue based on his size). Takes a picture of a small part of the crack between the bowl and toilet (view from above) and emails it to his HQ. He never bent down to look to see the stress fracture at the bottom of the bowl. American Home Shield calls me a few minutes later saying the plumber said it was probably hit by a baseball bat and will not be covered. Then the guy says he can get me a $300 toilet and install it for $225 (I would pay him directly). TOTAL RIP OFF ARTISTS. These guys get in your house through warranty companies and then try to upsell you. I asked AHS to send out another plumber for a second opinion. That company comes out, actually looks at the problem and diagnoses it as a stress fracture. The toilet on the second floor is right above the washing machine on the first and the pipe vibration over 20 years stressed the toilet. AHS then covers the job completely. The people at Rescue Rooter are rude dishonest and lazy. If they are assigned to you from a warranty company, cancel the work order and call back and start a new one. Best Regards, Dan

Michael C.

We had a few problems, and called American Home Shield, our warranty company, and they sent out another plumbing company. The other company said that the way the house was plumbed 50 years ago was backwards, and that his tool could not clear the drain. He said that we needed to have his company cut out all the old drain and re-plumb. American Home Shield called out Rescue Rooter for a second opinion. I sure am glad they did! Joe showed up right on time, and was very courteous. He said he would be able to clear it with out re-plumbing the bathroom. He got it done in less than 30 minutes, the same day that he was called! No extra charges, no extra work, no up-selling.

Lynn L.

Micah was totally professional in his approach to fixing my kitchen faucet's slow running water problem. He was determined to having it work properly, even though it took a couple visits to get the correct parts, which the manufacturer had not included. Thank you Micah, happy customer. He arrived on time, was courteous and knowledgeable.

Dani H.

SCAM ALERT... This company (also known as ARS Plumbing) came out to my home 7/30/14 to look at the shower/toilet in the basement not flushing and the shower flooding. The tech they sent went to the basement armed with a snake, assorted screwdrivers, and a few other basic tools to see what I had to show him. It was the sump pump that was not working correctly. It had been installed 11yrs ago, and had not been touched since the day the contractors put it in in 2003. You can tell because a little of the wet concrete at the time of construction in the basement dripped onto the screws of the sump pump. That concrete would have had to be removed FIRST to unscrew the screws to LOOK inside. Today, 7/31/14 that same concrete from 11 yrs ago IS STILL THERE AFTER HIS VISIT. This tech made a sight unseen diagnosis saying there was an object in there, when he NEVER even OPENED it up. After we came back upstairs he quickly goes outside to call the insurance company (American Home Shield) to say that there was a foreign object in there...that he never saw by the way because it was never OPENED...knowing that they would not pay. He comes back inside and already had an estimate drawn up for labor/materials of how much HE can put in a NEW sump pump (Lowe's sells them for $300 or less). His quote was almost $1300! What a rip off, scam artist, shady, under handed, low down business! I've already called the insurance company to complain, and spoke with a woman at Rescue Rooter (also known as ARS) who told me (from the tech) something totally different than what the technician stood in my kitchen and told me. I'm not sure if they are telling me multiple stories because I'm an older woman (61yrs old) and I don't know much about this issue and they think they can take advantage of people or what. I just want to warn people. I've already notified American Home Shield NOT to send that company out here EVER again. I don't trust them. BEWARE.

K H.

I found the company through Home Depot's service department. I paid them up front to service my air and heating system for 1 year. They were suppose to come out once in the winter and once in the summer. They came out in the winter, offered me some items I should replace and i told them i would think about it. No big deal, i was fine with the service. Here comes the problem. I called in the summer to get the second half of the job done (i paid in full in the winter because it was cheaper to do so). my first appointment was moved back because other people had units that were not working at all. I was okay with that. My unit worked, no big deal. Second appointment no one ever called me and it was missed. The person re-scheduled my appt that day for about 2 weeks later. 2 weeks later no one called or came. I called back and they said i was never on the calendar. The lady rescheduled my appt for the upcoming Saturday from 9-1pm. I waited and at 12:45 I called and again was not on the calendar. I now have an appt for next week. We will see what happens. I hate wasting time on a company that can't keep up with my appt after they have been paid for the service. At this point, I just want them to service it so it can be over. Mishaps like this make me not trust a company to do other work. I will also be letting Home Depot know about the type of service they are sending.

Chris S.

Brad and Kevin for a plumbing emergency. On time, courteous and quick to diagnose and repair. They were good at explaining what is going on and what their actions were to assess and fix my plumbing problems. Great job!