Arroyo Plumbing

John C.

Very expensive. Charged $135 to leave job to get stock parts, was gone less than an hour. Charged $135 for ""medium limited accessibility."" Install hot water dispenser which did not work and had to return the next day to complete the job.

Ali M.

I contacted Arroyo Plumbing to have them fix dripping faucet in my kitchen sink, their plummer checked the faucet and told me it cost between $480 to $500 to fix the drip. I refused to do the work and paid the service charge of $49.50. Then, I ordered a new cartridge and replaced the bad one which it stopped the drip. Cartridge including shipping cost me about $30 and the work took less than 10 minutes. So, I wanted to know how did they came out with such a high estimate. I stopped at Arroyo Plumbing office and asked the receptionist to talk to the owner. She said, the owner may not call me but she can help. I explained the situation and asked for breakdown of the estimate. She was clearly irritated and angry with my request and said $50 for the cartridge plus $140 for picking it up and $140 per hour for labor. I said that adds up to $330 what about the other $150-170. She said additional $80 if it is difficult to access and I said everything is above the counter and easy to access with no obstacles. Then she said, if you don't like our estimate you don't have to the work. This business is total rip off.

Jimmy C.

We called Arroyo Plumbing to get a quote to run water lines from a bathroom to another room. We received a quote from another company but the guy was not very helpful and getting the estimate was like pulling teeth. Eric, from Arroyo Plumbing, came out to do the estimate and was very professional, understood our needs and gave us some good suggestions. We had the estimate that afternoon. Work was completed in the amount of time they said it would take and did a great job. They had to cut through tile and concrete so I was concerned it was going to be a mess when they finished but the were careful removig tiles filled the concrete perfect. I would recommend Arroyo Plumbing.

Pasadena G.

Be careful! They will frankly lie or mis-represent.

I have used many local businesses, and have been very happy. But this one is another case....

Pricey estimate, but they charge service call fee which they use to try to ensure they get the job.

Find a mom and pop business locally! I got lower estimates and without service call fee!

Mary M.

Thank you for the appointment before New Years! The serviceman showed up right on time and took care of our loose pull out faucet in the Kitchen.

Quick service and reasonable rates - thank you

Mary

Michael H.

Can't comment on their plumbing service but have used them for backflow testing for my house since I had the backflow installed. My experience is EXACTLY the same as others have written here. Every other year they would fail the test. I've repaired it twice replaced the device one based on their recommendation at the cost of hundreds of dollars. Wish I had read the reviews here about this first. Will find another company to do the test from now on.

Sam N.

Great customer service. I have been using Arroyo plumbing for years and have had nothing but wonderful experiences. They definitely stand behind their work and products they install.

Lisa M.

Trustworthy, fair, honest...not words usually associated with a plumbing business, but Arroyo is all of those and more. I know when I have a problem with my plumbing (and honestly, that's when I call!) Arroyo will give a fair price and excellent service. Plus, they have friendly, kind, skilled technicians. Since I don't know anything about plumbing I have to call someone I trust, they have exceeded my expectations every time.

Kgs E.

I'm very disappointed in the lack of integrity of Arroyo Plumbing. I've used Arroyo Plumbing for over 20 years for my house and business and overall the service seemed to be fine. However, over the past 5 years, based on their inspection, I've had to repair and re-certify backflow devices twice at both my business and house. After Arroyo's latest inspection where they found the device defective again, I finally had another company check the backflow device at my business and, similar to Jeff C's experience, low and behold, the device passed. Obviously, I'm not happy with this lack of honesty, but, I also worry that they are taking advantage of other customers as well. Therefore, buyer beware and I will never use Arroyo Plumbing again because of this lack of integrity.

Jeff C.

Had them test my backflow device which they have done in the past and they said it did not pass (2nd time in 5 years) and that it would cost $396 to fix. Well I know it takes at most an hour to repair and you can buy the parts package for $50-$70 and this was confirmed from another plumber. Anyhow had the backflow tested by another company and low and behold, the device passed the test. Not only was I going to be charged over double the cost to fix the backflow device, It didnt need to be fixed at all. Very disappointed and even called and complained and did anyone in the office care? NO. and to think that they were the plumbing subcontractor to do work at my house when I did my recent remodel to the tune of $43,000. Guess they don't care since I dont have much work left at my house