Arroyo Plumbing

Sharon B.

Called and emailed three weeks ago to schedule a back flow prevention test. Answered nicely and asked to mail in the city forms. Never got an answer since then! They could not find my forms! Called several times and never get an answer. Just don't use this company at all. Waste your time and mess up your things.

Patricia C.

Hi Kevin, as you are the owner of this business I am extremely concerned. Leonardo came to my home and made my plumbing situation worse! I am truly disappointed with his deceitful behavior, he lacked skill, lacked experience, and even asked for bottled waters when he did not fix a single problem. He walked out and begged for 200.00 in cash, now I am left with an even bigger issue, he had placed 3 wax rings (which based on my research and I am not a plumber) you are not supposed to, and he clogged up my entire plumbing system and feces and coming through, water leaking down again, he had never fixed the leak and now its draining down to my ceiling from the 2nd floor. He even wanted to charged me for tools that any plumber should own, he used old caulking that he had charged me. I was left to clean all of the water and mess that he had made. He created a bigger problem! I am truly concerned and confused that you are still running such a business with inexperienced workers. Now, the cost to repair based on my last professional estimate- 2865.00

Rick K.

After 3 1/2 visits and a $1350 bill, I was not surprised when I saw the other negative reviews on this page. I am a professional Architect, and the condescending attitude of the receptionist was equally matched by the service technician both of whom play the ""blame the customer"" very well. Eric does not return phone calls, but cashes the check which I wish I had never sent. The service guy's arrogance was annoying but no less so when he continued to reach over the fence to let himself into our gated yard. He spent hours and so far nothing has improved!

Carly N.

Everything about my experience with this company was terrible. They called the day before to cancel our 7am appointment for the following day. (And to top it off, they charge you if YOU cancel or change your appointment in any way.) When they finally did show up for our scheduled appointment, they did $900 worth of work on our home. Only one month later, we had another issue with the same piece that they were supposed to have fixed the first time around. I called the lady and she was extremely rude. She told me that I should call another company because they were completely booked for the next two days. Since I cannot go without water for two days and the repairs were JUST done to our home, I asked if she could please look into this more as I had just spent a lot of money to have plumbing issues repaired just one month ago. She looked at my file and said she would send someone - in THE MOST unfriendly tone. When the guy got here, he explained that in order to fix what was wrong, it would cost me another $200. ARE YOU KIDDING ME? I said that was ridiculous and did not want to move forward with the work. At this point, he told me he would need to charge me $49 for visiting my home ""after hours."" IT WAS 4:00PM - who is that after hours for? In closing, I would never recommend this company to anyone and I will never use them again. I wish I would have read the Yelp review before listening to a friend that had used them in the past. STAY AWAY!

Ron A.

Our experience with the plumbers has been satisfactory but I'm not willing to put up with their dispatcher's (Sue) condescending attitude anymore. There are too many other service providers to pick from who will treat customers with respect. No need to call these guys anymore.

John C.

Very expensive. Charged $135 to leave job to get stock parts, was gone less than an hour. Charged $135 for ""medium limited accessibility."" Install hot water dispenser which did not work and had to return the next day to complete the job.

Ali M.

I contacted Arroyo Plumbing to have them fix dripping faucet in my kitchen sink, their plummer checked the faucet and told me it cost between $480 to $500 to fix the drip. I refused to do the work and paid the service charge of $49.50. Then, I ordered a new cartridge and replaced the bad one which it stopped the drip. Cartridge including shipping cost me about $30 and the work took less than 10 minutes. So, I wanted to know how did they came out with such a high estimate. I stopped at Arroyo Plumbing office and asked the receptionist to talk to the owner. She said, the owner may not call me but she can help. I explained the situation and asked for breakdown of the estimate. She was clearly irritated and angry with my request and said $50 for the cartridge plus $140 for picking it up and $140 per hour for labor. I said that adds up to $330 what about the other $150-170. She said additional $80 if it is difficult to access and I said everything is above the counter and easy to access with no obstacles. Then she said, if you don't like our estimate you don't have to the work. This business is total rip off.

Jimmy C.

We called Arroyo Plumbing to get a quote to run water lines from a bathroom to another room. We received a quote from another company but the guy was not very helpful and getting the estimate was like pulling teeth. Eric, from Arroyo Plumbing, came out to do the estimate and was very professional, understood our needs and gave us some good suggestions. We had the estimate that afternoon. Work was completed in the amount of time they said it would take and did a great job. They had to cut through tile and concrete so I was concerned it was going to be a mess when they finished but the were careful removig tiles filled the concrete perfect. I would recommend Arroyo Plumbing.

Pasadena G.

Be careful! They will frankly lie or mis-represent.

I have used many local businesses, and have been very happy. But this one is another case....

Pricey estimate, but they charge service call fee which they use to try to ensure they get the job.

Find a mom and pop business locally! I got lower estimates and without service call fee!

Mary M.

Thank you for the appointment before New Years! The serviceman showed up right on time and took care of our loose pull out faucet in the Kitchen.

Quick service and reasonable rates - thank you

Mary