Arrow Plumbing, Heating & Air Conditioning

Diana G.

So happy with the service we received when faced with an degraded old seal between the tank and toilet bowl. originally said they could arrive the next day, but when the opportunity arose to be there same day, they revised the appointment. I was so thankful. The problem was immediately diagnosed. You should definitely give them the opportunity to help you.

Kathy L.

Expensive and slow! I had an initial negative experience. The handle fell off my sink faucet, and I unfortunately did not get a quote at diagnosis of the problem from Arrow, which I had never used. After diagnosing the problem and ordering the part (a small disk to hold on the faucet), the plumber returned and spent 45 minutes (@ a labor cost of $136) installing it because it did not fit. He did not consult with me about it not fitting. I doubt the right part was ordered because he had to shave it down to fit and the handle is tight and somewhat hard to move. He said it was the right part. I politely asked the office to reduce the price. The woman on the phone said she would call me back after talking to the plumber. Instead, they erroneously sent a bill for the full price, which was upsetting. However, she did call me the next day (after my review posted) to say they wanted my satisfaction and would take 30 minutes of labor off the price, which I agreed to. They also are sending a different plumber to try to make the faucet less tight, at no charge to me. So they do try to address complaints and work with the customer, which is rare today. If you use this company, I recommend you get an estimate, but they do charge by time and materials.

Terry W.

Arrow came out for a failed sump pump and did a great job in replacing the pump. They sent a plumber out when scheduled and he arrived on time, did a great job of explaining the issue and completing the work.

James E.

We couldn't have been more pleased with our recent service from Arrow Plumbing. We needed to have two outdoor leaking spigots replaced, a leaking shower cartridge replaced, and a new faucet installed. Joseph showed up right on time, was extremely pleasant and professional, and worked hard the entire time he was here. He also took the time to explain what he needed to do and review the job when he was done. He had all the materials needed on his truck and the pricing was very fair. I highly recommend Arrow and Joseph!

Jude R.

We called Arrow to fix an outdoor spigot. They sent Alex out within 48 hours. He was on time, and he had a great attitude. Quality of work was excellent. I highly recommend them!

Wendy B.

Just have to put in a shout out for Bruce who is the Sherlock Holmes of the plumbing world. Not only did he correctly identify a slow leak that eluded every other plumber we called but this time found the mystery culprit for continuing problems with our kitchen faucet and slow running hot water. It wasn't Colonel Mustard in the library with a letter opener but rather the dip tube in the water heater. I admit skepticism at first but know better than to doubt Bruce when he's on the trail of a plumbing mystery. Sure enough, our heating guy came out and confirmed that he was absolutely correct. Not happy about having to replace the water heater but filled with admiration for Bruce's super powers. This is just another reason why Arrow is my go-to for all things wet and wonderful. Love this business!

Rebecca C.

ALEX from Arrow plumbing was punctual, knowledgeable, and friendly.
We had bought the wrong type of garbage disposal. Alex worked on replacing the bathroom faucet while my husband took a ten minute trip to the neighboring town to get a new garbage disposal. I received excellent service at a competitive price.

John R.

We've used Arrow for several projects in our home. Their quality of work is top notch--I've used other plumbers in the area, and none have been as clean and professional as Arrow.

Bill H.

Our water heater officially died on Christmas day - who showers on Christmas anyway? I called Arrow Plumbing the next day. Spoke with Janet who was friendly and knowledgeable and had everything scheduled for the following day at 9 AM. Matt showed up on time with all the right parts and replaced our water heater within a few hours. The best part was no surprises, which is really all I wanted. And it was at a great price. No hassles. Delivered as promised. All good. No need to call anyone else.

James F.

Had Arrow come out and install a new water heater. Initial call was very pleasant and with someone that was very knowledgeable. First time using Arrow(based on the high Yelp ratings) and was very pleased. Price was significantly lower than another place that I had been using for years. Matt did a good job looking at the situation, determined the best size unit to fit the available space and did a really nice job. Matt was very cordial and answered all my questions. Discussed a few more smaller jobs which I will take care of soon with Arrow. Cleaned up the job site very nicely. Very pleased.