Arrow Plumbing and Drain Services

Pattie C.

I needed my Tankless Water Heater descaled and checked out. I call the plumbing company in El Cajon that installed the unit and they really let me down AGAIN. I called Arrow Plumbing and Cassandra answered the phone as pleasant as can be, she set me up for a next-day appointment. Jesus showed up on time and was so professional and nice. He serviced my tankless, check all of my fixtures, and toilets, checked my water pressure, etc... throughout my home, and fixed all that needed fixing. I will only use Arrow Plumbing from now on for all of my personal plumbing needs. I have a Real Estate Business and used Arrow for a big job on one of our rentals, Omar helped us at that time and Omar and his crew were also AWESOME!! Thank you Arrow for being GRREAT! Pattie Conway

Tina R.

Arrow Plumbing has provided top notch prompt service at reasonable and competitive rates for the past 4 + years. We've used their services for both home and for our restaurant and required both planned and emergency services. They have always responded promptly, performed top quality work, and charged appropriately. Jose and his crew is extremely responsive to our requests. As a small restaurant, we can't afford any down time so we respect and appreciate the immediate response they always provide. I highly recommend Arrow for any residential or commercial plumbing needs.

Tarl C.

I have used this company many times over the last 30 years and maybe it was sold to new owners, as the last few visits have been priced on the high side.
I had a pressure regulator replacement needed yesterday, which is maybe a $250 part and then maybe 2 hours to install. They charged me $947 which was at least $300 high. So ya, off to find a more reasonable company.
They were out quickly if money is no object to you. I am retired, so it matters.
BTW, they charge a $67 fee just to come out and give an estimate now, which to me means their estimates are to high and they are not getting the jobs.

Rita W.

I have a very long toilet Saga that I will shorten up for my audience. Started in August when the toilet quit flushing properly. I called an unnamed Big Plumbing Company and the plumber came out told me I needed a new handle on my 2-year-old toilet and he said you get it yourself and then call me back and I will come and install it. He charged me $180 for that visit, which was all of 10 minutes and he was going to charge me another $180 put the handle in. I got a new handle for $100 because it was a Toto toilet and very expensive and we put the handle in ourselves and the toilet still didn't work. Called the same company add their Master Plumber came out and I said I wasn't going to pay for this visit and he hardly looked at the toilet and told me what was wrong with the toilet and it couldn't be fixed he said that he could sell me a new toilet at a very good deal. I didn't go for that. And I ended up calling Arrow Plumbing thinking that it might be a drain problem. Omar and Joel came out a couple of days after I called and Omar took one look at it and told me I had a stopped up water supply, 8he took a flathead screwdriver he scraped the calcium off of the sides of the conduit and in 10 minutes my toilet that had been broken since August and it cost me a lot of money was fixed. I love love love these guys! They diagnosed the problem immediately and fixed it in minutes. They are my plumbers

Lisa N.

A couple of weeks ago, Joel & Jesus from Arrow Plumbing replaced an old toilet with a new one. I received a call ahead of their arrival which was helpful in managing my own schedule. Upon arrival, I asked that they wear booties (I keep a stash on hand). They obliged without hesitation. I wore a mask and they kindly offered to also wear masks. Since I was working in another room, I felt comfortable with them working without masks on this occasion. They were incredibly professional and worked both quietly and quickly. They took care to bag the old toilet before moving it out to the garage. They even took the time to answer a question I had about the current shower trim. I appreciated the tips. When they left, the big box in the garage that housed the new toilet was gone...not a trace of it was left behind! I'd hire Arrow again in a heartbeat.

Jenny T.

In the middle of our shower remodel we had a cast iron crack and Jesus came out the very next day to save the pipe. Not only did he fix our problem, but was able to point out the renovation crew's substandard plumbing technique the other company had initiated for the new shower. Jesus explained in detail risks and benefits with both techniques and most likely has saved us from future disaster. I'm actually feeling lucky the cast iron cracked and I had the opportunity to get his evaluation of the situation
This isn't the first time I've used this company, I initially found them to be the most competitive with cost when I had a clogged drain and I've never looked for another plumber since. More than one of their competitors came and told me I'd have to rip apart my bathroom to replace pipes and quoted me thousands of dollars. They came and had the clog removed in less than an hour. They're absolutely my go to for any plumbing issues, and should be yours too

Mariah A.

I'm revising my note with pictures showing how the company truck was left parked overnight. An employee parked his boss truck in front of my driveway preventing me from backing my trailer into my garage. When I called the 24 hour number all he wanted to do was argue with me about how he was right & I was wrong, so I hung up. The vehicle just needed to be moved back about a foot. I had to drive over the curb to get into my driveway. This property has been in my family for 87 years. I feel entitled to use it. I gave him one hour to move back or be towed. At no time did he respect his elders or my property. He's arrogant and obnoxious. He is rude and as inconsiderate as any human could ever be. He'd rather verbally vomit into his phone rather listen to the one that has called. This is how he is as a human so he's useless as a plumber. He's disrespectful of women and should be given a pink slip immediately. I certainly would never want anyone to let this man inside of their house.

Until I'm advised by the owner that this man child is no longer their employee, I'd advise you to have nothing to do with this company. My review will be deleted once the appropriate action has been taken.
One rotten apple spoils it for everyone.

Di I.

Al was great, he was pleasant, professional, and prompt!

Fixed our fitting quickly for the the new washer, and provided the part we needed for our new gas dryer.

Third time I've used them (they replaced our hot water heater) and while I don't wish anyone to have plumbing issues, definitely call Arrow if you have a need!

Robby R.

We had a leak in an underground pipe outside of the house and called Arrow Plumbing on the recommendation of a friend. Al was just finishing a job in our area and came to our house within an hour of our call. He immediately identified the leaking pipe and replaced the corroded segment (and a segment of an adjacent pipe). Al and his assistant were friendly and respectful. I would highly recommend Arrow Plumbing.

sam s.

Isiah was the man!! He identified the problem, which was not easy, as the prior plumber during some construction took some lazy ways to solve an issue, and Isiah used his superior technical knowledge. Recommended the correct parts which I needed to order and then came back to install and did some other items. Pricing was reasonable, and he is a personable nice guy too. I also used Arrow for some drainage and the guy who did that work the week earlier was absolutely terrific too.