Armstrong Plumbing

Rachel M.

I wrestled with leaving a review but it's now been about 60 days and every time I look at my kitchen sink I get more irritated knowing I'll probably have to call someone to fix what they did.

So- to start, things were pretty great. Armstrong responded pretty immediately and was able to send someone out pretty quickly. My initial call was for a leaking pipes under the kitchen sink. I couldn't find the leak but my cupboard was always wet. He comes out and in 5 mins says it's my faucet. I thought that was weird because the faucet was relatively new- but hey, it was an inexpensive faucet maybe that was why it was leaking I figured. So I arranged for them to come out and replace that faucet and two faucets in the master bathroom (those were for aesthetics).

They come out and replace the faucets, leave behind screws and a sundry on other repair items. But guess what? The pipes under the sink are till leaking. You would think I'd decide to go elsewhere at this point right? Nah, I double down. Call them back. They say it's something else. So I ask to get that repaired but also ask to replace my kitchen sink- for aesthetics because a different sink would look better with the new faucet I bought (one that I'm still wondering if it was even needed). They tell me what size to get- saying too big is not a problem but too small is.

So I do that- and they send a team of completely different guys to install the sink- ones who won't speak to me but are giving me every impression the sink won't work. I call the office and speak with Gabriel and ask for the original team who has been working in my house to come out and install the sink I bought based upon their specifications.

They come out... attempt to install the sink- tell me they have to cut the cupboard adjacent cause of the size (also damaging glassware in that cupboard because they didn't bother to ask me to remove it) so I'm starting to think- perhaps these dudes for Armstrong Plumbing really don't know what they are doing.

He caulks up my sink and goes.

Then the caulk is cracking and yellowing. I call them back and he accuses me of touching the caulking prematurely like I'm a 5 year old. He caulks some more. Runs out of caulk. (By the way the caulking is still cracking and turning colors)

Then this faucet, this brand new faucet, is loose and not secured and leaking. I call for them to come back out. He accuses me of jerking on the faucet to loosen it (granted they were just here a week ago so I managed to man handle it to this point- not that he just had shoddy workmanship).

So, I have a sink installed, ugly dirty caulking around it (that I'll probably need to go to another company to repair)

So to summarize: I probably never needed to replace my first faucet and frankly I'm unhappy and would prefer to never deal with them again

James H.

Over priced and do not follow through on messages or calls. Will take multiple weeks to get back to you and forget to send you the estimate. Quoted me over 4,000 dollars to take out a propane tankless water heater and install an electric tankless water heater all of which mounted on the side of my house no bigger than 4 feet tall if that.

Jamie S.

These guys were so nice and polite. Fast and efficient service. Also wore masks and booties over their shoes which was so appreciated. Thank you!!!!

Cynthia A.

Since you will not respond to my email, I am contacting you through here.
After using Armstrong, we feel very distraught and for lack of a better term ""ripped off"".

Why are we being charged for time your technician Jon spent to call Rheem technical support, when your company's number was given to us by the Rheem support Center as a Rheem certified plumber? This means that Armstrong Technicians should be familiar if not experts in dealing with Rheem water heaters. So I feel that I had just paid for your UNTRAINED technician to learn on the job how to do his job, which he should already be trained for.

Furthermore, he did not find any new information that was different from what the Rheem tech support had told me last year in October 2020 which was to replace the gas valve and vapor sensor. And I did have someone install a brand new OEM Gas valve and vapor sensor in Oct but it was still flashing lights. That's when Alex came to take a look and it miraculously began to work when he turned it on. We mentioned to both Alex at that time, and to Jon this time that the gas valves and vapor sensors are only a few months old. I was hoping your technician Jon could have done an actual repair rather than call Rheem Tech support, or just straight up tell us he didn't know how to fix it.

Overall Jon was polite thus the one star. It's your fee charging system setup that is unreasonable. I don't mind to pay if it's an actual repair, but I shouldn't pay for something which you guys should already be experts on or for information I already got myself. I was told Your tech was on the phone for a long time with tech support and he was at the store almost an hour on Friday 1/8/21, so he must have been on the phone with Rheem for about 45 mins then?

We are all going through a tough time right now and I hope that I can trust you to charge me appropriately. At least not charge me for time your tech was on the phone with Rheem.

1st 30 mins (on 1/7/2021) - ok reasonable
15 mins x 3 = 45 mins - rheem tech phone
15 mins x 3 = 45 mins - ??? (Please explain - I don't think he was on the phone with my husband for more than total of 10 mins x 2)

Please hold true to your caring slogan.

Kirsten H.

I am writing this review literally only 2 hours after calling them. We discovered a small gas leak from our oven and PG&E shutoff the gas to the house until we could fix it. I called Armstrong plumbing and in less than an hour a technician was at our house evaluating the situation. Vince was very thorough and excellent at explaining everything to us and verifying that the problem was fixed before he left, and he even checked to make sure there were no leaks in other locations. Can't recommend them highly enough! Saved the day!

D T.

Excellent service and repair today. A balcony drain had disconnected. Prompt, courteous service. Spot-on repair in 45 minutes. Really appreciated their quick and efficient problem solving.

Mark D.

I have been a customer of Armstrong Plumbing for over 10 years now. Back then I think they were a smaller company. Today their crews continue to be just as responsive, knowledgeable, and skilled as they've always been. I own a few rental properties and over the past 30-45 days I think I've hired Armstrong to help with different plumbing or sewer issues for the different houses. I consider my tenants to be like family, and care and consideration for their time and that any inconveniences be remedied ASAP are important to me. Armstrong never lets me nor my tenants down. Highly recommend.

Naseem O.

Our kitchen sink backed up on Thanksgiving and the clog was too far in the pipes for us to fix ourselves. The next morning I called Armstrong Plumbing and one hour later Evan arrived and was able to snake the drain and have our sink functioning properly. He wore a mask and boot covers before coming inside which I appreciated during this time. I am very impressed by how quickly they were able to come out.

Dan O.

I've used Armstrong Plumbing three times. Honestly, this time was not the best performance but my experience shows that the make things right. I set up an appointment to have my toilet replaced. It was the second one they have replaced. It was a straightforward job with no issues. Based on my previous experience, I figured I would save time by draining the toilet and disconnecting the water line. I also took off the tank and prepared the new toilet for installation by taking it out of the box and laying it out on the cardboard in an adjacent room. Long story short, it took this tech twice as long as the tech who installed the first toilet where I did not prep anything. All I can say is when I pointed this issue out, they made it more than right by deducting the extra time from my bill.

Lara B.

We started a simple project of installing a BBQ gas line in our backyard with Armstrong, signing the contract on July 10. It is now October 23, and the project is just now complete. Numerous administrative issues with permitting, credit cards being charged twice, and one representative who balked at politely being asked to wear a mask. The engineers were generally polite and pleasant but grossly misjudged the project, resulting in a large delay from the original timeline.