Armstrong Plumbing

Nicole M.

I gotta say I was so impressed with Armstrong! I needed my sewer snaked out and I did not have a cleanout. I had called another plumbing company to come out first and they said since I did not have a cleanout they were going to have to go on the roof and charge me over 300 dollars! I called Armstrong and George came out and found where the sewer line was without having to go on my roof and charged me 165!!! He took the time to find the line and dig the hole necessary to do the clean out! Was so impressed with them I will always call them for my plumbing needs!!

Xavier B.

Fast work, fair price, great service, and when I lost my receipt - I called, and they had emailed me a copy within five minutes. They do what they say they are going to, and they do it right the first time. Thanks Matt and team!

Pam S.

Outstanding, professional service. I had completely lost water pressure from a leak under my house. Mark came out and quickly isolated the problem and was able to cap off a section of pipe to give us water in the laundry room, kitchen, and one toilet. He explained what he was doing and why we had the problem in the first place. Although we opted for a different bidder to get the water back up in the whole house, it is clear that Armstrong is a professional company that fixes everything right the first time. Thanks especially to Mark who came right out and got right to work on the problem.

Shannon T.

I called Armstrong after finding an issue in the bathroom that had to be fixed before the flooring could be completed. They quoted me a competitive price and sent Jacob out to fix the issue in time for the flooring to be completed on schedule. Jacob was professional and competent.
I was so impressed that I called them again this week to install a new toilet. Again, I had a great experience and have already recommended them to a friend.

Desiree M.

This was the first time we've ever used a plumber. I searched for a reliable one on yelp and found Armstrong. The reviews that said they did not get a call back, well, I had a different experience. I left my information with a live chat operator on their website on Sunday, on Monday I called their office and arranged for someone to come out on Tuesday (my schedule conflict, not theirs or else they could have sent someone on Monday) Tuesday I received a call from their online staff. I was iffy on if they'd call me online...it was a pleasant surprise to get a call.

Furthermore, the associate sent to resolve our old home plumbing problem was Peter. He was so nice and friendly and got the job done super fast and for a very affordable price.

Bottom line is, thanks to the price and efficiency of Armstrong Plumbing I am no longer anxious to seek outside plumbing help...and with our old house, I'm sure we'll be calling them again.

nick d.

Just had Jacob install a tankless hot water heater. This was the second job I've had them do. It went great! Very professional and courteous. Price was as agreed upon. I am so happy to have a great resource for my plumbing needs and never run out of hot water again! Highly recommended!

Veronica S.

These are 5 stars well deserved! My husband and I moved into a house 8 months ago with an ancient clog at the very end of the line. We thought it would be a fortune to fix, so we lived with it until we could no longer (sitting water in the sink). We had someone from $55 Sewer and Drain (or whatever) come out to take a look and they said they couldn't snake it because of a T-fixture and that the only way to fix it was to go to the basement, cut the pipe, and let the nasty water/funk drain into our basement, which would then be OUR problem to fix (his answer was to soak it up with lye- once again, how is cleanup our problem??), and wanted to charge us $150 for basically screwing with our pipes, which I'm pretty sure any delinquent off the street would have done for $10 and a pack of cigarettes. So I saw the great reviews for Armstrong and called them right away. I spoke with Matt, who was very polite and knowledgeable, and after some hemming and hawing, I made an appointment. George (my hero) came out right away. He was clean, efficient, made friends with my dog (big plus), and knew he could snake the line, no problem. He told me what he was doing each step of the way, double-checked his work, and even had our washer working (something we've not been able to do since we moved in!)!!! No more laundromat!!! I couldn't be happier. They charged me $137 for the whole thing, and I have a serious spring in my step today. Highly recommended!!!

Teri I.

We had a problem with a musty odor eminating from our year-old garbage disposal. We could tell that the existing plumbing lines could have been contributing to the problem because the drain line between the two sinks tilted slightly back toward the disposal. I called Armstrong Plumbing based upon Yelp reviews. The problem was discussed on the telephone and an appointment was made to visit our home. The plumber, Jacob, arrived on time, surveyed the situation, advised me of what he was looking for and how he would proceed. He was clean, courteous, professional, informative, and efficient. The work was completed exactly as we requested and the price fair. Everything has been working great and smelling as it should ever since. I will definitely call Armstrong for any future plumbing needs.

Adam A.

I have been using Yelp for years but never thought it worth my time to create an account to leave a review.

Well an exceptional customer service experience with Armstrong Plumbing changed that.

I wanted to write to ensure Dave or David gets the recognition he deserves.

I had requested an estimate on several plumbing repairs last week and David called to schedule an appointment to do the estimate next week. After, he discovered that I was having trouble replacing a faucet for a washer, he offered to come over THAT DAY only AN HOUR or so after the phone call to help me with it. He then took time to look at all the other issues I was thinking about having done. I never felt rushed or that he was trying to sell my on services I didn't need.

I am a new homeowner and although I have not received their estimate for the rest of the work as of yet (it was only yesterday he came by) I can already speak highly of their company and hope to work with them in the future.

Dude42 B.

So I called on the Saturday of the Thanksgiving weekend, thinking it'd be a reasonable time to ""get back in business"" with professionals, having given them time to relax, hehe. Well, the woman I spoke with that picked up the phone was very brief with me, to the point of me feeling like I wasn't welcome as a customer. Hey, I get that you might have a lot to do, or have a very good reason for having a bad day, so I let that all slide. I was promised a return phone call, and the conversation was quickly over. However, no one ever returned my call, which was primarily to get a quote on installing a waterfilter, to fixed a dripping shower, and to earth-quake secure a waterheater.

I had called Armstrong Plumbing initially due to the excellent reviews here on Yelp, so I decided to give them another shot.

I called them again and this time I spoke with a man who promptly triaged my call and put me through to a senior plumber, once he learned I wanted a quote. It was a very professional conversation with both of them, throughout.

David, the senior (I think I got his name right), came by promptly to the appointment we had made, and he appeared very professional in his manner. I explained that I wanted a second opinion, if you will; that's what you do when you need work done, you get competing quotes from the best guys and gals in the business. I showed him the waterfilter, we talked about the options and price (PEX piping vs. copper, etc.) and I felt we were doing so well in our talk that I hinted I was going to have more work done in the future, like installing a sink in the garage.

After all the talking about the 3-4 different jobs, he promised me to email me a quote the very next morning, and said he had to leave (this is around 2 o'clock, plenty of work hours left in the day). No estimates on quotes were offered, and I was a little surprised. He'd given me an estimate on the sink installation in the garage (some 12-13 hundred dollars, due to some piping in the wall that had to be done due to the location of where I wanted it); however, this was the least of the quotes I needed...

I never heard from anyone again.

I considered calling for the manager of Armstrong Plumbing to explain my experience and to give him or her a chance to improve upon what the ending of this Yelp review would have been, but I just didn't get the time, and I had made an appointment with another plumber (prematurely, perhaps) that I didn't want to cancel if I didn't have to.

In any case, this sort of customer service is not good. Look - take each incident on their own, and it's maybe not a big deal. I mean, we're unfortunately all used to being ignored in this unprofessional manner (though I'm done putting up with it - thank you, Yelp and Yelp-users). However, when you add them together and you get a CRAPPY experience and WASTED time. I'm not pleased, and Armstrong Plumbing get the lowest score I can give, because that's an average that's unacceptable.

My advice is to be more professional and ensure that you're 1) returning people's calls (elementary), and 2) give them the quotes you promised them after going to their house (perhaps even more elementary?).

Too bad I didn't get a chance to write a review on their work as plumbers, and they have themselves to thank for that.