Armstrong Comfort Solutions

Jack B.

SUMMARY: Would give them 10 out of 5 if I could for HVAC needs. Simply phenomenal! See below:

HVAC replacement: (April 1st & 2nd, 2025):
The weather was angry that day, my friends, like an old man trying to send back soup in a deli. ... It all started with subzero temps on January 22nd, 2025. A recorded temp of -9 F in Pittsburgh froze our attic furnace condensate lines causing water to backup into the primary heat exchanger which put an arrow through our Ruud furnace's beating heart. Being that we have two furnaces and two air conditioning units that were now 17 years old, our thought process was an eventual replacement of our entire system.

Enter Comfort Solutions Sales Rep, Tory, at Armstrong Comfort Solutions with a competitive bid showing three cost solutions; good, better, and best. We only wanted the best which is typical of our champagne taste on a beer bottle budget. But after talking the options over with the family, we negotiated a price for the best.....2 top of the line, fully variable, Carrier Infinity Greenspeed 24VNA6 three ton AC units; 2 Carrier 98% HE Greenspeed 59MN7 80k btu furnaces; Aprilaire 720A fully automatic humidifier; 2 premier one UV air purifiers w/ odor control for the basement & attic furnaces; 2 Carrier SYSTXCCITC01-C wall control thermostat units for the main and upper floors; surge protection on all units; and finally a larger line set to match these units.

The reasons we went with the best equipment?
1. We did not want guests (or us) to hear our attic furnace above the upstairs bedrooms, or the AC units outside next to our deck & pool where we entertain.
2. Precise temp control using a fully communicating system which smooths out the cold and hot spots in our large home using variable technology (variable furnace blower/modulating gas valve/variable speed compressor).

MORE IMPORTANTLY...the installation. I CAN'T STRESS THIS ENOUGH. In order for these components to last, installation was even more important to us than the type of equipment...even w/ a 10 year warranty. This was our install team.....

Tory- our sales rep (& previous installer) who has been with ACS for 3.5 years designed our system to make sure it would be the correct system for our size home. He met our requested needs and ordered components that the installers will be able to install correctly the FIRST time around. He's amazing!

Eli- our Residential Install & Service Supervisor can go DEEP into HVAC knowledge. This man knows his stuff and orchestrated his team to install our fully communicating Carrier system in two days. His attention to detail in our installation was over the top!

Joey B.- Installer with ACS who learned his trade from his father, Shane, (one of the most senior installers at ACS (20+ years)). His attention to detail and communication with us during the install was over the top. I'd be lying if I said he didn't miss a step since nobody can be a perfect installer but he is one that comes close to that goal.

Ethan H.- Installer who worked outside even during a severe thunderstorm warning. At times the rain came down so hard (no lightning or thunder) that I thought he was going to build an ark while connecting the outside line sets to our two 24VNA6 3 ton AC units to the inside equipment.

Darrin finished another job early and headed over to our place to help out with the install. He has a teamwork mindset and was instrumental in helping Eli run communicating wires to the attic. Not an easy job considering how the wires had to be run.

Cooper- the protégé of the team learning his trade contributed his expertise in ways that astounded us as he lent a hand wherever necessary on the job.

Dave Ellenberger & Lou handled the massive task of delivering the new equipment and takeout of the old units from our property. They were incredibly personable and respectful of making sure nothing got damaged in the delivery. I did not want one scratch or bent fin on our new AC units. These beasts are heavy and they did not disappoint with their delicate touch.

Finally, for any unforeseen install challenges, ACS has a jewel of an employee in Mark McNellis. His four-year tenure has allowed Mark to hire a fantastic sales team that concentrate more on helping customers with their HVAC needs rather than selling unnecessary equipment or pushing components for sales goals. His relationships in the business are unmatched in my opinion. You just don't find employees like this who know how to overcome any challenge QUICKLY and effectively. Thank you Mark (& Robbie & Dinger) for your dedication to your craft.

Let the attention to detail & pride in workmanship in the following pictures speak for themselves. BTW, I have no affiliation with any of these folks. I just like to recognize outstanding service, installation, and most importantly folks you can trust who also have a home town touch. I will cherish the relationships I have with my new found HVAC friends. Thank you ACS. You guys ROCK!

Mary Ann B.

We had a new gas line with a new shut off valve put in for our clothes dryer.
We also had a water pressure regulator replaced. T.J. from Armstrong Comfort Solutions was fantastic!! In addition to being very professional and knowledgeable, he gave us the price before any work was done, and answered all our questions. We are very pleased with the work that was done, and the cost was very reasonable. Thank you!

Randy S.

I had an old (25-year-old) boiler in my home that finally gave up the ghost. There were other problems with the 25-year-old valves that needed to be replaced. Brad K. and Bob K were sent out to remove the old boiler, valves, and manifold and configure and install the new ones. It was a big job, and they had to do it in a cold basement during winter. They did an excellent job. The whole job is very professionally done. They also removed all of the old junk and left everything as neat and clean as they found it (Probably a bit cleaner, tbh). I will be calling them again to replace and install some baseboard radiators.

Chris N.

Armstrong sent a tech to diagnose a furnace not running at my rental property. The furnace is 38 years old. They determined that a part would need to be replaced, but were not sure that the unit was repairable. Rather than informing me or management of this prior to replacing the part, they went ahead, replaced the part and then determined the unit needed to be replaced. The bill for that was $900. Obviously had they informed me of this cost, I would have said to just replace the very, very old unit. I reached out to speak with them about my displeasure with the situation, but they would only speak to my management company. I asked my management company to speak with them and they informed me that Armstrong was not will to adjust the cost in anyway. They offered to replace the unit for $4500. I found someone else to do it for $3000. DO NOT USE ARMSTRONG COMFORT SOLUTIONS.

David P.

Couldn't be happier with the service and quality of work from Armstrong Comfort Solutions. The personable customer service was outstanding and every person I spoke to was helpful, knowledgeable and friendly. From the sales rep Tory to the technicians Dalton and Lyle. I would recommend them to anyone.

Mary Q.

I was very impressed with Armstrong Comfort Solutions, initially. My 3 year old furnace stopped working about a month ago. Dustin came out and said the part would be ordered. Bill called me about a week later and said the part, a circuit board, had been discontinued and that they needed to order a completely new furnace. The furnace was still under warranty so the only charge would be a $2000 labor charge. I'm a widow, who lives alone, but can tell when something doesn't seem right. I called the manufacturer, Goodman, and was told that the statement was false. They have the circuit board in stock and that they never discontinue parts for their furnaces until 15 years after the furnace model is discontinued. I contacted Armstrong about this, of course the person I need to speak with is ""out in the field"". If you are using Armstrong, I would advise you to verify everything before you have them do any work. I also purchased their maintenance plan, which seems like a waste of money. They will give you a discount, but inflate the work that needs done.

Loren H.

I had a clog at a rental I own I tried clearing for maybe a total of 3 hours over 2 trips. I called armstrong. I asked for a call ahead so I could give my tenants a heads up. No call ahead. $265 dollars later and about 15 minutes of time at the unit and the clog was cleared. The technician seemed like a good guy and did the job but the company's rate are outlandish for the work done.

Michele A.

We love McDonald's. They're always out quickly & get the job done. The guys are always courteous & clean up any mess. They have all of our plumbing & hvac business, no question about it.

Justin T.

The best and fastest HVAC repair ever. Bob was able to diagnose the problem with my rooftop unit in no time and had the parts there same day to get it fixed. He took the time to explain exactly what the cause of the problem was and options for fixing that would improve my units efficiency. For a fraction of the price of a unit I have a system that works even better than the day it was installed because his team are true experts.

David N.

i recently had a hot water tank replaced at my residence. i felt the installation charge was very excessive. the had no parts in stock , had to go shopping for tank and parts . never be a return customer.