Armbrust Plumbing, Heating & Air Conditioning

Jak M.

So I needed a new sump pump. Called these guys, they seemed reasonable and were quick.

Guy comes, tells me because of where my sump pump is he'd be surprised if it ever kicks on, but I told him to proceed and install the new one regardless.

After he installs it I asked if we could test it. He said ""no, why would I want to do that, it's your sump pump now"" and literally packs up his gear and leaves.

Wow.

For the record, the thing kicks in all the time during heavy rains, even though the genius plumber said he'd be surprised if it ever did.

Anyway, I would strongly advice against this company. Clearly they don't stand behind their work or give a crap about customers.

Cindy D.

This is about Armbrust Plumbing. I had a leaky tub faucet. They came out, here only to check brand of faucet, so they could order the part. For less than 1/2 hr , they charged what they called a trip charge, $223. Then they came back to put the part in, maybe here for 3/4 hr & wanted to charge another $185. Their credit card machine wouldn't work, so I didn't pay it. Then a few days later, the ball & handle of the faucet fell off. My friend was able to put it on. So I contacted Rich Armbrust the owner, through written & voice mail to tell him, that under the circumstances , I think we should call it even. He didn't even reply, but sent be a bill for the $185 + $5 late fee. So, they want over $400 for a leaky faucet!
I contacted the Better Business Bureau, but I don't know if they can help. Does anyone have any ideas?

Gio C.

John service manager . The only thing he knows is his start time which is 6:30. I wish I had spoken to someone else, perhaps they would of won the job. Anyway good luck with speaking to John. John knows nothing but his start time.

Russ S.

Wheaton, IL Although I have had Armbrust Plumbing previously, with very good results, this recent experience was a 1 or 2 star. Over the past several years they did a professional job, thorough work, took measures to keep everything tidy, and clean (although maybe a bit pricey). On Nov 21, 2018, we had them out to fix a leak in our bathtub faucet. There was a dried out, leaking gasket behind the overflow in the tub. The workman, Bruce, said THEY don't have any type of gasket to replace it, and would need to replace all the piping between the tub drain and the overflow, which would mean breaking holes in our kitchen ceiling to access. (can't fix it, would need very costly repair). Also, the tub faucet needed a new washer, so it wouldn't drip, and he told he he didn't think he could fix it, as it was 60 years old. I pointed out it was all copper piping, and that the fixture was not that old. He seemed like he didn't want to even try. Lo and behold, the faucet 'broke', and he said he couldn't do anything more. Put it back together. His attitude seemed like he didn't want to be there, didn't want to attempt to fix things, and didn't even offer /suggest new faucets/shower hardware, or even offer to come back at a later date to fix/repair/replace. I told him to leave. As you can see from the date, this was the day before Thanksgiving, and we were hosting dinner. ....maybe he had other jobs to complete before Thanksgiving, or wanted to get home early? He left the hallway, bathroom floor, and tub full of dirt from his clothes/shoes ( don't know if this was dirt/feeces from previous job??) And charged us $223. to give us a bad attitude, dirt, and tried to replace a faucet washer-couldn't.
I called Armbrust Plumbing owner, Rich, on 11-29. Explained the situation, he said he would check into things and call me back in 1-2 days. It has been a week, and no return call or correspondence. I guess I, a customer, don't matter to him.
I had another plumber (different company) come out...he replaced the rubber gasket, installed new faucet/shower parts. This other plumber had: Positive attitude, professional work, cleaned up after himself, fair pricing.

Kate F.

Called due to a leaking hot water heater (cracked tank) and Alan was able to come out the same day to replace it. Super nice guy - took the time to explain care and maintenance of the unit while simultaneously working. Changed out the unit (which was under warranty) quickly despite a little confusion from the office. Big fan of Armbrust!

Francine M.

Happy New Year ...... and we have no heat on the second floor! I called Armbrust Heating and within the hour Jeff came out to our home, diagnosed the problem and fixed it. We now have heat and I am overjoyed at the care and professionalism shown to us by Jeff. We are life-long Armbrust customers and I can't thank Jeff enough for handling this situation so expertly! I kept apologizing for calling him out on a freezing cold holiday, no less, and he could not have been kinder or more gracious.

Thank you, thank you, thank you, Jeff! You are the BEST!!!!

Kim C.

I had them out 6 weeks ago to fix a clogged drain. They claimed they power rodded it. I was charged $129.00 for travel and $14.00 for fuel, even though my property is located in Carol Stream also. He spent 45 minutes@ $156.00 an hour. $306.00 later, the sink is backing up again. My tenant called and was told they would not guarantee the work and possibly there is a block further down the line. For over $300.00 I would think the whole line would have been checked. I pay another plumber $250.00. He clears the ENTIRE line and sure enough, finds a barely recognizable wash cloth at the very end that has clearly been in the line for years and was probably pushed further down by the Armbrust plumber. If you are looking for a good plumber for less money, I can give you a recommendation but it won't be Armbrust. I will never use this company for my properties again. My tenant left a message Sunday evening with Ambrust to discuss the findings of the new plumber and they have still not returned the call. Very poor customer service.

Timothy Y.

Jay and Louis did a great job with my system and pricing was very good, will continue to use in the future.

Chris M.

Alan C. made a plumbing repair painless. What I thought was going to be a major repair was a small one done in under an hour. He was respectful and professional to me and my home. This is my second time using this company and I will never go elsewhere. I know I can trust them and the associates they hire.

Kimberly M.

Thanks Alan for your quick assessment of our plumbing issue. And then staying a bit longer to fix an additional issue. Your expertise and service had me smiling the rest of the day!