Arlinghaus Plumbing Heating & Air Conditioning

Daniel C.

DO NOT USE THIS COMPANY. Our AC has been down for two days, they said they have 24 hour service on call it is a lie. They have a woman waiting up all night to take your service order but they will not respond until the morning. Our AC was working for our new unit but they needed to install the heat pack afterwards because the part did not come in on time. When they arrived to install the heat pack the mechanic broke our AC. He came back to try to fix it but failed to do so. The installation manager I spoke with promised me it would happen but he lied. He thought our air would fix itself magically if we waited a few more hours so I did. I have been calling repeatedly to have someone else comeback but that is not happening. Shout out to Carmen who works the third shift at Arlinghaus. They know how to sell a machine but they do not follow up once they have your money. I am shocked all of their reviews are good.
Side note, they tried to install a hot water heater without a pan underneath it even though we were told it comes with. We saw it was being installed without one and the worker said that he didn't have one so he was just going to do it even though he knew there was supposed to be one. Since we caught him, they went to get one and came back. Why would he try to install it without one if he knew it was wrong? Also unprofessional. Less so than the 2 days of 80+ degree weather with no AC when my wife and I work from home. For some reason it says I'm from San Francisco with my review but I live in downtown Cincinnati...

Jerry S.

We had a man in pink service our older A/C condenser late summer 2019. The technician arrived quickly the day I called and replaced a defective starting relay. At that point the technician went through 'metamorphosis,' and became a salesman. The pitch was pretty good. I did replace the compressor condenser as suggested and a hard start kit . All was good until this spring, (2020). No A/C. I chose not to call the people in pink as their service call was very expensive in my opinion and didn't like the sales part. I had a father/son business come out and first thing they noted ,the pink service guy had installed locking caps on the service valves, i guess to prevent other companies to service my A/C. I was extremely upset! I have no contract with the people in pink. They overcame the locks and noted the hard start and motor capacitors were both bad again ,I am not sure why?? To each their own, but this company is off my list.

Joe M.

This company's customer service is the absolute worst. Two times since I purchased a new furnace from them in January of 2019 ,they have canceled service appointments. One time waited all day, received several calls and texts that they were coming out and at 7 pm I called to check, oh sorry sir we have to cancel your appointment for the day? Next day service manager called, got things worked out. So I called two weeks ago ( middle of may) to schedule an a.c. tune up ,just got a call ( June 2nd) we need to reschedule for July? What ? Whiskey, tango, foxtrot. Are you kidding me wow great customer service brian???

Earl S.

Just wanted to tell everyone about the truly awful customer service Arlinghaus Plumbing Heating and Air provides. My first mistake was ever letting them do any work for me. They are great if you're a new customer because they are great at selling you a song and dance of how great they will be to you. I paid a few hundred dollars last year to join their elite club. You're supposed to get bumped to the front of the line and get free check ups. That's where the issue is. They called about 2 weeks ago to come out and do a whole home plumbing check up. They were supposed to come out this morning, guess what? No call no show. I called and they said they were now to busy to keep the appointment they set to keep. They asked me to reschedule, I asked when thinking tomorrow or maybe later today and they told me the week of 6/1. Are you kidding me. The bad think is it took 3 tries the get them to come out for my HVAC tune up. Bottom line is save your money.

Chris M.

We woke up to our house being 59degrees and the furnace not working. Tyler W. Was able to make it out before lunch time and was a great help! Customer service was absolutely fantastic and Tyler W. was accommodating and gave us clear explanations as to what was wrong. We received a text message with a picture of the employees so we knew who to expect and what they looked like. Arlinghaus has to send another worker out to discuss prices on a new furnace. Tyler was able to get our furnace working temporarily as we look into buying a new furnace. It cost $89 for him to come out and diagnose the problem. They will remove this from any extra work they may need to do.

Unfortunately, in the end we could not afford even the lowest option they had for a furnace. They use a top furnace line brand and are more expensive then the national average. This was the only draw back for me that it was to expensive and I did not want to enter into a loan for a $7,000 furnace when the average homeowners pay is $3100. Regardless, they were transparent and did not pressure me into anything we didn't want to do. I highly recommend Arlinghaus for their professionalism and honesty with their customers.

Kyle N.

Over 4th of July my a/c unit quit cooling the house. It became an emergency because of my dog and cat being in a house that was 90 degrees and no air flow. The floor was buckling and my girlfriend had to take off work so she called this company to help us. The technician looked and recommended a starter and that it would cost 300 for the part and 450+ all together. We payed the 89 dollars for the call and purchased that same part for 40 and replaced it in less than ten minutes. Where's the honesty

Nancy W.

We had Arlinghaus replace our heating and air conditioning unit. They were very professional and timely. No pressure sales and helped us make the appropriate choice for our home. Installation was went without a hitch. The work area was spotless afterwards and our installers were very helpful. Highly recommend Arlinghaus

Doug S.

My A/C is an older unit but I was reasonably sure all it needed was a little refrigerant. I was told, upfront, about their $89 service fee. I explained to the lady when I made the appointment that I was on Social Security and that I wouldn't be able to afford much more than that but she said they didn't know what the company charged and that she couldn't give me an estimate. I know there are many variables but I still think she could have given me a ballpark idea. When the techs came out I explained this before they started. They verified it was about 1 pound low on gas but wanted to charge over $600. I know this refrigerant, R-22, is obsolete and will not be available much longer but I was able to do a quick lookup and found that it's still available and is much less than what they charge. So, I'm out $89 and still have a crippled A/C unit.

Kelly A.

The team was fantastic doing our install. 2 years later, trying to get questions answered and someone to come out, has been miserable. They can't answer any questions, left us hanging and suggested we didn't want the sensor that was offered at install. But it was never offered. Left us with a heat pump we don't fully understand and won't call or come out. We ended up having to take our business elsewhere.

I have no interest in calling. Both my husband and I were very nice when we called. Then being ignored upset us. You can ask Katie and your Customer Service Manager what happened. BTW, s the CS Manager, is very stern when talking and doesn't let the other person talk. She almost completely repeated herself between the two times I talked her. Assuring me, we would be taken care of. I think she tells everyone that, and then drops the ball. Worst service we've ever experienced.

Carla M.

SO DISAPPOINTED!!! We have been using Arlinghaus over the last few months for a large 9 unit historic property as well as multiple personal property. Recently, they had suggested a complimentary heating evaluation and when we received the bill we say we had been charged. Tried to speak to Susan in the Customer Service Department and she stated they listened to all of the phone calls and there never was a promise of a complimentary visit. We were told 3x that the visit was complimentary. They lost us as a customer not because of the charge but because of their customer service representative. I agree with Kathie M, look around for another service company. If you ever have a problem, it's impossible to get someone friendly to help.