Arlinghaus Plumbing Heating & Air Conditioning

Jessica D.

My husband and I purchased an Arlinghaus system to replace our 25 year old HVAC system. The sales gentleman who came out to sell us on the system was super friendly and promised that the Arlinghaus system could do everything we were asking it to do however, shortly after install, we found that that was incorrect and while we had paid double for our Arlinghaus product, the other vendors that we looked at could provide us the same service however, they refused to lie to us about the functionality of their system just to get us to purchase.

The air conditioner worked great as our install was in June however, Arlinghaus forgot about the whole house dehumidifier feeding into our thermostat which they had promised us would be an easy process. After a few phone calls, they finally sent the technician out to install the dehumidifier as it was supposed to be based on the scope of work only to find out that the technician they sent did not know how to install the controller for the dehumidifier into the thermostat. After 3.5 hours of work the poor technician had to tell me that someone would have to come because he didn't know how to actually install the controller as he had never installed one before. After sending out another technician, Arlinghaus left the wires from the controller hanging all over the side of the brand new system and didn't clean it up.

In early November, my husband and I turned on our heat only to find out our brand new heat did not work. Arlinghaus came out and fixed it, and assured us that there was a pitch problem with the drain that had been resolved. Therefore, water would no longer back up into our inducer motor. This also proved to be incorrect since the problem has duplicated itself three times. Christmas Eve
I had to cancel plans with family so Arlinghaus could come fix our brand new system. Luckily the nice technicians they sent out spent the hour of time they waited for the motor to cool down cleaning up the work of the supervisor who installed the dehumidifier controller and left a mess. Every time I call Arlinghaus to get a service to fix what they tell me has been fixed. Multiple times they attempt to put us off to a more convenient time however, with a five month old system, I tend to stress that it must be addressed the day I call. We have now had service calls on our new heater five times in the last 2 1/2 months since first turning on the system and nobody at Arlinghaus seems to care or want to remedy the issue. The entire process has been nothing but a joke. Buyer beware go with the other guys who tell you the truth.

Debbie S.

We had a pipe burst after the freeze. Arlinghaus plumbing was responsive. Was able to get us in a day earlier than another company. Communication was great. Jake did a great job

Jon T.

Called about service on a simple gas furnace and they flat out told me that they would not come to look at it. They claimed the reason for refusal of work is that we are a business. They have been here twice in the past to service other furnaces. Times have certainly changed in service industries.

Asom P.

I wanted to replace kitchen faucet on 11/22/2022. The employee name Grody came to look and estimated to replace with 2 options.

Option1 to replace standard Kitchen faucet supplied by owner service charged total 863.30 dollars.

Option 2 replaced standard kitchen faucet single handle L/spray service charged 732.58 dollars.

This is an outrageous pricing, I am very disappointed how the company over charge for one hour job compare to other plumber that I hired charged 75.00 dollars the same job. I called and complained about this issues, the manager called and stated that cost to replace faucet with owner supply part is 863.30 dollars it was a mistake.

I am a member of happy house, the way company treat customer is unacceptable and rip off. I am cancelling membership today.

Charles P.

Michael M.

Beware of this slick outfit. Signed up for their monthly plan and supposed to get a discount on repairs (and these guys are always selling you that there are things to repair) but their price was still 50% higher than another contractor. Don't be fooled by their pink shirts, they are bandits in disguise.

Mike Y.

Price gouging at its' finest! We had replaced our kitchen counters and sink. At the same time we wanted to install a new garbage disposal and faucet. We purchased the garbage disposal, faucet and sink drain prior to the replacement work. We'd used Arlinghaus in the past for heating and air conditioning work with no problems. The Arlinghaus plumber showed up as promised. He reviewed the work to be done and then gave us an estimate of over $900 to do the faucet and garbage disposal installation. I was shocked at the price, but went ahead with the work because of the inconvenience of not having the kitchen work done if we had to go to another company. By the time the work was done the bill was over $1,100! We will never use them again.

T B.

I am only giving this company a 1-star rating because that is as low as I could go. I wouldn't recommend Arlinghaus Plumbing Heating and Air to anyone. My son worked for this company for roughly a year and was let go on a Friday, after calling in late that previous Monday, due to car trouble. We have reason to believe that the real reason he was fired is because he had mentioned leaving the company and going elsewhere for more money. This doesn't seem to be a company that values the fact that you try and do the right thing and give them notice. Anyway, whatever the reason, fast forward 3 weeks later and he is still trying to get the last check owed to him. After realizing his last check didn't get direct deposited, he called them and asked why, and they told him he would need to return his uniforms before they would pay him. He then told them he would drop off the uniforms and they told him no, he couldn't just drop them off, he would have to make an appointment. So, he gets the appointment set up, drops off the clothes that mind you consisted of some stained up t shirts and pants that are going to go straight to the dumpster. He then asks if he can now have his check and they tell him someone will have to get back with him after they check his uniforms. After a couple days go by, he gets in contact with them once again to see if he can get his check and they tell him he was missing some of his uniforms, so they will not be issuing him a check. He messaged someone to see if they could just deduct some of his pay to cover the cost of these uniforms (that are going to go straight to the garbage), and he has yet to receive a response. If these are the kind of shady unprofessional games, they are going to play on a young man just trying to get what he is rightfully owed and worked for, I can only imagine the stuff they pull on customers to earn an extra buck. We do not plan to let them get away with this, our next step is to report them to the labor board and possibly get a lawyer, if we need to go that far. I just feel people should know what kind of company they really are. At this point it is more than just the money that is owed, it is the principal. If you need any heating, plumbing or ac work, do yourself a favor and find a more reputable company with better morals and values.

Corrina B.

The initial persons who came out to inspect our HVAC system was great and when we decided to replace the entire system, the salesman was professional. However, those are only compliments I can provide.

They pushed to install our system the same date as purchased since the company was slow. We agreed given the condition they would need to be out by 5pm. Well they were at our home till 930pm. Left screws and scrap metal on the ground- we have a toddler at home..

When they installed the new outside unit, they exposed our vinyl siding with a large gap in which water could infiltrate. Took three phone calls to get a response and have them come out to fix it. Was given attitude that it wasn't a big deal by the guy who came.

Tried to turn on heat since it was a cooler night but it didn't work. They had to come back out again to fix it.

We're stuck with them in order to keep our warranty. Can't wait to see what else breaks down.

Beagle M.

They called us to schedule our check up appointment for our HVAC. We had our entire system (Furnace, AC, Tankless Water Heater) installed a year ago and bought the service plan (over $25,000). Originally we were very happy with their service and their work. However today has been extremely frustrating! Again, THEY called us to schedule this. THEY chose the day. They called us around 10 am to confirm, which I did. We got a text message at 11:17 a.m. saying they were on their way. Its been FIVE hours and no one has shown up! I've tried calling THREE times, and get a different person EVERY time, ALL from an answering service telling me all they can do is send a message and they have no other numbers I can call. I have had ZERO call backs! This is ridiculous!!! I am EXTREMELY UNHAPPY at this point as we still have no idea when or even if they will show up. You need a better system and a huge improvement with your communication!!!
UPDATE....they finally called....to tell us they had to reschedule!!! Bunch of crap...oh, they offered us a $50 credit to any future repair....no, how about you take $50 off the bill we are already paying? No, sorry, we can't do that! Well if your product is as good as you claim we won't need that $50 credit for years and years...yeah, that's helpful. You are awful!!! Don't waste your time, once they have your money they don't give a damn! If we ever need another new system it WON'T be from you!!!

Linda L.

The salesman came out and pitched how qualified he was to install a new heating and air conditioning system. Prided himself on being a journeyman, his certifications, etc. Imagine our surprise when he's not the person who showed up to install our new $10,000 system.
Less than 6 months later I noticed wetness on the floor in front of our new system. My husband called on Saturday morning and was told no one could come out until Sunday. Sunday came and no one came, no one called. Monday morning the office manager called to say someone dropped the ball and forgot to let the technician know to come out. Supposedly someone would come around 4pm Monday afternoon. It's now almost 7pm and we're still waiting for someone to show up.
I'd suggest going elsewhere if you want any kind of decent customer service. Don't use Arlinghaus.